An Experience That Tested Patience and Principle
Over 28 days, I searched for something redeeming in my stay at Sonesta Irvine / Foothill, but found little beyond the opportunity to practice restraint.
The most disappointing issue: being charged $450 for my service dog—a charge that, to my understanding, contradicts the protections outlined in the Americans with Disabilities Act. Service animals are not pets, and should not incur pet fees.
Management’s handling of this matter—and their broader interpretation of hotel policies—lacked not only clarity, accountability, and care, but also raised serious concerns about ethics and respect for the rights of the disabled. In contrast, Expedia stepped in with professionalism and integrity, resolving what the hotel would not.
Their actions reflected true service, and for that, I remain a loyal customer.
In hospitality, as in life, principle matters.
I hope Sonesta takes the time to reflect, adjust course, and adhere to legal requirements—especially regarding extended guest stays and the unlawful charging of pet fees for the disabled’s service animals.
— The Quiet Stoic