My experience and my guest experience was terrible at the Cove. I checked in 8/31 and Jennifer the front desk floor manager took our reservations. I requested and paid in advance a balcony room. Jennifer said they did receive my request however she said we only have two options available one is a patio, and the other is a balcony facing nature. She stated this as I witnessed many people checking in with other representatives. I was in room 344 the studio, the bed was the worst. You can feel coils in the bed and the bed squeaked. I and my guest were in pain when we woke up for two days. The coffee maker was broken, the balcony had bird feces, the wall behind the toilet was not painted, the wood on the table and cabinet was chipped with nicks and scratches. This room was definitely not worth $524 with the $50 resort fee and on top of that a $100 deposit. I did bring the concerns of the bed and coffee maker, shower making noises to the front desk, I requested another room with Ivy who asked how my stay was, and I advised of all my concerns. I was not granted another room, Ivy stated "I'm very sorry, but your current room is the only one available for the entirety of your stay". In addition, we patronized the hotel gift shop and coffee shop. Not sure if going through Expedia the Cove gives out rooms that obviously need repair. I will never stay at the Cove again.