"The hotel’s location is excellent, directly across from Lausanne train station, making it very convenient for travelers.
However, the property shows its age. The furniture was outdated and worn, the bed frame and carpets showed significant wear, the drapes and comforter had holes, and the room had a strong musty smell. While the bathroom and common areas were clean, the room’s condition did not feel consistent with a 4-star property. On the positive side, the staff was accommodating and responsive throughout my stay.
One additional note: I booked six prepaid nights through Expedia but informed the front desk at check-in and checkout that I would leave one day early and use only five nights. I requested a refund through Expedia. Expedia later said they had contacted the hotel multiple times for approval, but their emails went unanswered. If you encounter a similar situation, obtain written confirmation of any refund approval before departure and provide it to Expedia. Doing so may save considerable time and frustration.
Overall, the location is excellent and the staff is helpful, but the condition of my room fell well short of my expectations for a 4-star hotel."
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