Terrace/patio

Reviews of The Town House Lodge

2.5 out of 5
The Town House Lodge
2267 Saranac Avenue, Lake Placid, NY

Reviews

9.6

Exceptional

Rating 10 - Excellent. 305 out of 398 reviews" "
Rating 8 - Good. 79 out of 398 reviews" "
Rating 6 - Okay. 12 out of 398 reviews" "
Rating 4 - Poor. 1 out of 398 reviews" "
Rating 2 - Terrible. 1 out of 398 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean modern hotel!
Stayed 2 nights in Apr 2024
Response from Town House Lodge by Weekender on 28 Apr 2024
Hello Andrew, Thank you for taking the time to leave a review, we truly appreciate your support and hope to see you the next time you are in the area,

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
It was a perfect spot and quiet.
Stayed 2 nights in Apr 2024
Response from Town House Lodge by Weekender on 28 Apr 2024
Jenny, Thank. you for your review, glad to hear you enjoyed your time, hope to see you the next time you are in the area,

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice room. Radio is a nice touch!
Stayed 1 night in Apr 2024
Response from Town House Lodge by Weekender on 28 Apr 2024
Hello Brent, Thank you so much for taking the time to leave a review, glad you enjoyed the radio playing. We hope to see you the next time you are in the area.

10/10 Excellent

Reiner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and very very comfy
Stayed 3 nights in Apr 2024
Response from Town House Lodge by Weekender on 28 Apr 2024
Hello Reiner, Thank you so much for taking the time to leave a review, We hope to see you the next time you are in the area!

10/10 Excellent

Stephanie

Travelled with group
This was a perfect match for our group of four visiting the Olympic sights. Facilities were super clean, beds and linens very comfortable, and we enjoyed gathering in the morning for breakfast in the lodge area which was stocked with all necessities. I loved the self checkin and locks which need no keys! Easy to walk into town for restaurants or sights. The Sunday morning walk around Mirror Lake was perfect before getting on the road. Thanks for a lovely stay.
Stayed 2 nights in Apr 2024
Response from Town House Lodge by Weekender on 16 Apr 2024
Thank you so much for your kind words! We're thrilled to hear that our facilities were a perfect match for your group's needs. We take pride in maintaining a clean and comfortable environment for our guests, and it sounds like we hit the mark with you! We're glad you enjoyed the comfortable beds and linens, as well as the convenient breakfast setup in the lodge area. Our self-check-in system and keyless locks are designed to make your stay as seamless as possible, and we're happy to hear that you found them easy to use.We're also delighted to hear that you enjoyed the beautiful surroundings, including the walk around Mirror Lake on Sunday morning. It's a truly stunning spot, and we're lucky to be located so close to it.Thanks again for choosing us for your stay, and for taking the time to share your positive review. We hope to welcome you and your group back again soon!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Cute room, good location and easy check-in.
Stayed 1 night in Mar 2024
Response from Town House Lodge by Weekender on 6 Apr 2024
Hello Cynthia, Thank you so much for taking the time to leave a review, we truly appreciate your support and hope to see you the next time you are in the area.

8/10 Good

Toula

Stayed 1 night in Mar 2024
Response from Town House Lodge by Weekender on 28 Apr 2024
Thank you for taking the time to rate your stay, we appreciate your support and hope to see you the next time you are in the area,

8/10 Good

edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stairs to room
Stayed 2 nights in Mar 2024
Response from Town House Lodge by Weekender on 3 Mar 2024
Hello Edward, Thank you for taking the time to leave a review. We hope to see you next time you are in town. I do see that that the room you booked was on the second floor. Next time If you would like a downstairs unit please don't hesitate to give a call, I am happy to try and accommodate special requests.

4/10 Poor

Jonathan

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Not horrible but quite a bit wrong with remodel of the apartment.. missing moldongs no smoke detectors etc...
Stayed 1 night in Feb 2024
Response from Town House Lodge by Weekender on 29 Feb 2024
Thank you for taking the time to share your feedback about your recent stay at our motel. We appreciate your honest comments and apologize for any inconvenience you experienced during your stay.Regarding the issue with the smoke detector in the living room, we apologize for the oversight. It seems that, the smoke detector was inadvertently placed on the TV table instead of being mounted on the wall mount as it should have been. We apologize for this mistake and have taken immediate action to rectify it. The smoke detectors in the bedrooms were correctly installed, and we apologize if they were not easily visible to you during your stay.In regards to the missing moldings, we apologize for any confusion. When we remodeled the apartment, we made a conscious decision to preserve some of the original character of the house by not installing moldings in certain areas. We understand that this may not have met your expectations, and we apologize for any disappointment caused.We appreciate your business and the time you took to leave a review. Your feedback is important to us as we continuously strive to improve our accommodations and services. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Thank you again for your feedback.Best regards,

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Motel was very clean and nicely decorated. The bed was very comfortable. The only issued we had was the room next door playing music very loudly - rooms not very soundproofed. However, staff responded quickly and resolved the issue.
Stayed 1 night in Feb 2024
Response from Town House Lodge by Weekender on 24 Feb 2024
Thank you for choosing our motel for your stay! We're delighted to hear that you found our property clean and nicely decorated, and that the bed provided you with a comfortable night's sleep. We apologize for the inconvenience caused by the noise from the room next door. We understand how important a peaceful and quiet environment is for a relaxing stay. However, we're glad to know that our staff responded promptly and effectively to resolve the issue for you. We appreciate your feedback and will take it into consideration as we continue to enhance our guests' experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future!

10/10 Excellent

Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Town House Lodge by Weekender on 20 Feb 2024
Hi SydneyThank you for taking the time to rate us! Hope to see you again soon

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The bed and pillows were VERY comfortable. At this time of year it was quiet. Room looked as if it was recently upgraded (molding still not painted). Close to the main street so is walkable. Early check in was available and app worked welI for opening door (no need for door key). Would recommend moving the coat rack by the door instead of it hanging over the refrigerator area where the coffee maker is located. Longer items hit the coffee maker. Hair dryer should be moved. Current location barely allows you to see in the mirror (cord to short). The TV remote did not work. Couldn't see the Big Game. Asked the office the first day and the woman couldn't assist. Sent message on the app that wasn't responded to.
Stayed 3 nights in Feb 2024
Response from Town House Lodge by Weekender on 15 Feb 2024
Thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you found our bed and pillows to be comfortable and that you appreciated the quiet atmosphere during your visit. We also appreciate your observation about the recent upgrades to the room.Regarding your suggestions, we will definitely consider moving the coat rack to a more convenient location and adjusting the placement of the hair dryer for better accessibility. We apologize for the inconvenience you experienced with the TV remote and will ensure that our team addresses this issue promptly.Thank you again for your feedback, and we hope to welcome you back to our establishment soon!

10/10 Excellent

Melissa

Stayed 1 night in Jan 2024
Response from Town House Lodge by Weekender on 15 Feb 2024
Hi MelissaThank you for the review, hope to see you the next time you are in the area.

8/10 Good

Nadya

Stayed 1 night in Jan 2024
Response from Placid Bay Hotel by Weekender on 25 Jan 2024
thank you

10/10 Excellent

Leah

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Town House Lodge by Weekender on 13 Jan 2024
Hello Leah, Thank you for taking the time to leave a review, we appreciate your support and hope to see you again the next time you are in town.

2/10 Terrible

Crysten

Disliked: Cleanliness, staff & service, property conditions & facilities
Was suppose to recieve an email wuth room number and code, didnt recieve any info and there was no one in the office... NEVER AGAIN!
Stayed 1 night in Dec 2023
Response from Allison on 30 Dec 2023
Good morning Crysten, Thank you so much for your feedback. As you booked through one of our 3rd parties (Expedia), you would have received an email via their email portal. I just double checked and see that an email was sent out yesterday afternoon with your room number and code in the Expedia portal (which should go directly to your personal email). Our model at Weekender is much more streamlined than a typical hotel experience. We do not staff our front desk 24 hours and send all information electronically, allowing our guests a more efficient arrival experience. I'm sorry we weren't able to host you this time, but I do hope that you'll give us another opportunity in the future as we offer a great product and experience for our guests who stay with us! Respectfully, Allison Barnette, Director of OperationsWeekender Hotels

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was great- big comfortable. Mini kitchen and fridge. Close to town.
Stayed 2 nights in Dec 2023
Response from Allison on 30 Dec 2023
Thank you for being our guest! I'm so happy to hear you enjoyed your time with us, and we look forward to hosting you again!

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023
Response from Town House Lodge by Weekender on 13 Jan 2024
Hello LisaThank you for your review, we truly appreciate your support and hope to see you the next time you are in the area.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Place!
I was extremely impressed with this stay. We arrived early around 1 pm on Sunday December 16th and they made arrangements to accomodate our early arrival. The room was spacious, impeccably clean, and it was the first time that I slept like a baby away from home. The location is perfect when visiting Lake Placid in the winter as everything is within walking distance. When I first walked into the room there was light jazz music playing from the smart ipad which functions as an alarm clock and live weather monitor. The room is beautiful with wood paneling and recessed lights, plush white bedding, an incredibly modern bathroom with a very large shower, and very nice kitchenette with fridge, microwave, utensils, coffee mugs, plates, glassware, kitchen sink, sponge, and dish detergent. The TV allowed me to watch cable and every streaming site including YouTube, Netflix, and a host of others. What a great touch! This place is extremely pet-friendly as both the manager and another employee took the time to welcome my adult Belgian Malinois. The room was so big that her pet bed was able to be in the middle of the floor with ample room to walk easily around it! They also supply you with a nice rubber mat that pet-owners know is a Godsend to place food and water bowls. The 2 sweetest touches were that they supplied us with Starbucks coffee pods and Beekman soap. There is a community kitchen stocked with an oven, burner top, and pots & pans. I will definitely be visiting again soon!
Stayed 2 nights in Dec 2023
Response from Town House Lodge by Weekender on 29 Dec 2023
Hello PatriciaThank you so much for taking the time to leave a review, and that you noticed the small details. We hope to see you again soon.

8/10 Good

Ron

Stayed 3 nights in Dec 2023
Response from Town House Lodge by Weekender on 31 Dec 2023
Hello Ron, Thank you for taking the time to leave a review, we truly appreciate your support and feedback. Hope to see you next time you are in the area.

10/10 Excellent

Elizabeth, Ballston Lake

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Town House Lodge by Weekender on 29 Dec 2023
Thank you Elizabeth for taking the time to leave a review, We hope to see you next time you are in town.

8/10 Good

Clint

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The contactless checkin was good, but the wifi password was nowhere to be found. We were unable to contact anyone either. The password was not in the welcome email either as we were told. Perhaps this was a blessing in disguise. But don’t expect the wifi password.
Stayed 1 night in Dec 2023
Response from Town House Lodge by Weekender on 29 Dec 2023
Hello Clint, I am so sorry to hear about the WiFi issue, We are working on updating the rooms with the wifi information so assure all rooms this information posted. We hope to see you next time you are in town.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here! The room was big and clean and the beds were very comfortable! Will definitely be back!
Stayed 1 night in Nov 2023
Response from Town House Lodge by Weekender on 29 Dec 2023
Hello Nicole, Thank you for taking the time to leave a review, we appreciate your support and hope to see you here again soon.

8/10 Good

Shari

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and comfortable with easy access to room. My only complaint is that the heat wasn’t on when we got there and the room took 30 minutes to warm up.
Stayed 1 night in Nov 2023
Response from Town House Lodge by Weekender on 29 Dec 2023
Hello Shari, Thank you for taking the time to leave a review, I am sorry to hear that we missed setting the heater on for your arrival, We hope to see you next time you are in town.

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Town House Lodge by Weekender on 29 Dec 2023
Thank you Cathy for taking the time to leave a review, we appreciate your support

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very modern and had more amenities than expected. Rooms were very clean and staff could not have been friendlier or more helpful. Would give them 12 stars if I could
Stayed 1 night in Nov 2023
Response from Town House Lodge by Weekender on 29 Dec 2023
Hello. William, Thank you for your review, we appreciate your support and hope to see you next time you are in town.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Freshly re-done. Very spacious. Great location.
Stayed 1 night in Nov 2023
Response from management on 8 Nov 2023
Thank you Diana, We appreciate you!

8/10 Good

David

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Comfortable beds. No phone in room, no volume on television. No management to ask questions to.
Stayed 1 night in Oct 2023
Response from Town House Lodge by Weekender on 18 Jan 2024
Hello David, I am sorry to hear that this was your experience during your stay. We are a contact property and are just a phone call away, We do have that posted in the lobby with contact numbers. I wish I would have know about these issues so I could have corrected them for you. I do hope that you will give another opportunity.

6/10 Okay

Scott

Liked: Staff & service
Disliked: Property conditions & facilities
Property in bad need of a renovation. However staff was friendly and helpful. And the bedrooms were clean enough for a short stay.
Stayed 1 night in Oct 2023
Response from Town House Lodge by Weekender on 29 Dec 2023
Hello Scott, Thank you for taking the time to leave a review, we are working on renovating the rooms and hope to see you next time you are in town.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lake Placid Stay
Excellent facility clean roomy and up to date close to everything
Stayed 2 nights in Oct 2023
Response from Town House Lodge by Weekender on 18 Jan 2024
Hi WilliamThank you for your review, we truly appreciate your support and we look forward to seeing you again soon

10/10 Excellent

Pierre

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Town House Lodge by Weekender on 18 Jan 2024
Pierre, Thank you For taking the time to leave a review, we appreciate your support and hope to see you again next time you are in town

10/10 Excellent

Judith

Travelled with partner
Liked: Amenities
Perfect amount of nostalgia with modern touches. Contactless check-in was seamless and so convenient.
Stayed 1 night in Oct 2023
Response from Town House Lodge by Weekender on 18 Jan 2024
Hello Judith, Thank you for taking the time to leave a review, we appreciate your support and we look forward to seeing you soon

10/10 Excellent

Ana P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Easy checkin and check out. Room was super clean and comfy
Stayed 2 nights in Oct 2023
Response from Town House Lodge by Weekender on 18 Jan 2024
Hi Ana, Thank you for your review, Hope to see you the next time you are in town

8/10 Good

Shane

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Town House Lodge by Weekender on 18 Jan 2024
Hello Shane, Thank you for your review, hope to see you next time you’re in the area,

10/10 Excellent

Anna Mae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Quick check in and check out. Very close to the main street by mirror lake you can walk.
Stayed 2 nights in Oct 2023
Response from Town House Lodge by Weekender on 18 Jan 2024
Hello AnnaThank you for your review, we appreciate your support and hope to see you again soon

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Town House Lodge by Weekender on 18 Jan 2024
Hi Holly, Thank you for your review, we hope to see you again soon

10/10 Excellent

Matthew

Stayed 1 night in Oct 2023
Response from Town House Lodge by Weekender on 18 Jan 2024
Matthew, Thank you for taking the time to leave a review, we appreciate your support and we hope to see you again next time you are in town

10/10 Excellent

Caitlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Oct 2023
Response from Town House Lodge by Weekender on 18 Jan 2024
Hi Caitlin, Glad to hear you enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Ali

Stayed 1 night in Oct 2023
Response from Town House Lodge by Weekender on 18 Jan 2024
Hello Ali,Thank you for your review, We hope to see you the next time you are in town.

8/10 Good

Gary

Stayed 1 night in Sep 2023
Response from Town House Lodge by Weekender on 18 Jan 2024
Hi Gary, Thank you for your review, We hope to see you again soon.

8/10 Good

Nicole

Stayed 1 night in Sep 2023
Response from Town House Lodge by Weekender on 18 Jan 2024
Hi Nicole, Hope you enjoyed your stay. Thank you for the review and we hope to see you again soon

10/10 Excellent

Omar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean, good tvs, good location
Stayed 1 night in Sep 2023
Response from Town House Lodge by Weekender on 18 Jan 2024
Hello Omar, Glad you enjoyed your stay. Hope to see you again the next time you are in town,

8/10 Good

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but very comfortable room. Close to good dining options. Easily accessible from main street in Placid.
Stayed 1 night in Sep 2023
Response from Town House Lodge by Weekender on 18 Jan 2024
Barry,Thank you for taking the time to leave a review, we appreciate your support and we look to seeing you again soon

10/10 Excellent

Trevor, Niagara Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Town House Lodge by Weekender on 18 Jan 2024
Hi Trevor, Thanks for the review, We hope to see you again soon.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel just outside of town. Friendly staff and nice pool
Stayed 1 night in Aug 2023
Response from Town House Lodge by Weekender on 18 Jan 2024
Hi Peter, Thank you for your review, we appreciate your support and we look forward to seeing you soon

10/10 Excellent

Maria

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is wonderful. Clean, large rooms with updated check in! Best value in Lake Placid. Thanks for the great stay!!!
Stayed 1 night in Aug 2023
Response from Town House Lodge by Weekender on 18 Jan 2024
Hello Maria, Thank you for your review, we greatly appreciate your support. Hope to see you the next time you are in town,

8/10 Good

Therese

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in online. I have 2 recommendations. In my room #30, the air conditioner was not usable because it was so loud. The other issue was there was very loud talking after 11:00pm & it was in the spare supply room which was located next to mine. I went to bed at 10pm & could not sleep with the loud talking.
Stayed 3 nights in Aug 2023
Response from Thank you for taking the time to share your experi on 18 Jan 2024
Hello Therese Thank you for taking the time to leave a review and feedback, I am working on having the a/c units replaced. I am sorry that there were guest who were not considerate of the quiet hours. We hope to see you again the next time you are in town

6/10 Okay

Amanda

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Liked it better last year.
I stayed last year and loved this place. It was great, someone on site if you needed something, personable and what not. This year, no one at check in, never got an email for my door code (it was taken care of on the phone by a very sweet person) but a light was out in my room and it was a light that is needed - no one showed to fix it and the next day was told maintenance was not there. It’s not a huge deal, but when I’m paying almost $400 a night, I expect everything to be working, especially a light in an area it is needed-or at least rectified when I tell someone it isn’t working. The grounds were not as well kept this year as last either. I guess this is what happened when corporations buy out locally owned places and turn it into web based only. No one in premises - not something I personally like. But to each their own.
Stayed 3 nights in Aug 2023
Response from Thank you for taking the time to share your experi on 18 Jan 2024
Hello Amanda, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your recent stay at our hotel. We understand that the absence of our usual high standard of service has left you disappointed, and we appreciate your feedback as it allows us to address the issues at hand.We are truly sorry for the lack of staff presence at check-in and the failure to provide you with the door code in a timely manner. We pride ourselves on our attentive and personable service, and it is disheartening to hear that we fell short of your expectations this time. Rest assured, we have taken immediate steps to ensure that such oversights do not occur in the future. We have reinforced our training procedures and implemented additional measures to guarantee a smooth and efficient check-in process for all our guests

10/10 Excellent

Carmina

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was a great place, clean. Love the mirror in the bathroom. Check in is a breeze,
Stayed 1 night in Aug 2023
Response from Town House Lodge by Weekender on 18 Jan 2024
Hi CarminaThank you for your review, I’m glad you liked the mirror, the anti fog option is quite nice. Hope to see you next time you’re in town.

6/10 Okay

Robert

Tommy was too small. I will never go to Town House Lodge again.
Stayed 5 nights in Aug 2023
Response from Town House Lodge by Weekender on 18 Jan 2024
Hello Robert, So sorry to hear that Tommy was to small, I wish that I had know about the issue when it had occurred so that I could have addressed the issue and understand the frustration