Exterior
Check availability

Reviews of The Whiteface Lodge

4.5 out of 5
The Whiteface Lodge
7 Whiteface Inn Ln, Lake Placid, NY

Reviews

9.6

Exceptional

Rating 10 - Excellent. 297 out of 357 reviews" "
Rating 8 - Good. 42 out of 357 reviews" "
Rating 6 - Okay. 10 out of 357 reviews" "
Rating 4 - Poor. 3 out of 357 reviews" "
Rating 2 - Terrible. 5 out of 357 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Md Adnan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this resort! Can’t wait to return!
Stayed 2 nights in Mar 2024

8/10 Good

Crystal

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Recently stayed here with school-age children and had a wonderful time. Lots of small details that really made the stay special- warm popcorn for the in-house movies, free ice cream nightly, bonfires and smores nightly, in-house bowling alley, game room and truly well heated pools and hot tubs. The suite style rooms with kitchenette and fireplace make the stay feel like a home away from home. That said, the included breakfast, while generous, is a bit tasteless (husband didn’t eat there after the first day) so May not suit those with more discriminating palates. Also, I wonder how clean the rooms are as we found a pair of mens underwear behind a chair and a woman’s bra under the bed (ick). The curtain rod overhanging the balcony door was attached by a string and blocked the door access- easily could have fallen and hit someone. The washer dryer was also a bit underpowered. Water pressure In the bathroom was great tho. Overall would give about 4 stars due to amenities and convenience.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sithira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good in whiteface lodge except dinner menu
Stayed 2 nights in Mar 2024

8/10 Good

Natalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was absolutely beautiful! Breakfast and food was great! And service as well! We had a great time.
Stayed 2 nights in Mar 2024

2/10 Terrible

Ashton

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Went for my daughters 18th, brought 3 of her friends. They had a great time! So much to do onsite!
Stayed 1 night in Jan 2024

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay. So relaxing & just what we needed!
Stayed 3 nights in Jan 2024

10/10 Excellent

OLWYN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 Star experience from start to finish. Beautiful property with many dining options, indoor/outdoor pool, 3 movies per day in the quiet movie theatre, game room for kids, room were very well maintained and exceptionally quiet. We did not hear another person walk by during our 4 day stay. OUR Valet, Norton, met me at my vehicle and unloaded all of our bags and took great care of us during our stay. . Brought me vehicle to me within minutes of asking throughout whole stay. Highly recommend this property and will definitely return. GORGEOUS PROPERTY VERY CLEAN EXCEPTIONAL HOUSEKEEPING QUIET BEAUTIFUL GROUNDS CLEAN POOL AND HOT TUB EXCEPTIONALLY FRIENDLY STAFF - ALL STAFF GREAT BREAKFAST BY THE FIRE

8/10 Good

Marcia

Liked: Cleanliness, staff & service
Beautifully decorated!! The breakfast buffet was phenomenal and the food in Kanu & Peak 47 are great! The beds are very uncomfortable/hard. Disappointed that the ice skating rink was not open, as the extras like this are what make it worthwhile to stay here. Also, the fireplace in our room had a broken switch and in order to use it, we had to remove a portion of the fireplace panel and use a button on the open wires- don’t feel very safe. Pretty place, charming- very expensive to not have everything working and or available as it should be.
Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Liked: Staff & service
Stayed 2 nights in Nov 2023

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
You pay for the excellent service. Holiday decorating interfered with having the included breakfast in the main dining area. Our first time there was was hard to beat, and they didn't.
Stayed 2 nights in Nov 2023

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, lots to do, I can't wait to go back!
Stayed 1 night in Nov 2023

6/10 Okay

Rafael E

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Whiteface Lodge was amazing !! Staff was so friendly and helpful. So many activities that were complimentary. Everywhere was clean. Would absolutely go again !!
Stayed 2 nights in Nov 2023

10/10 Excellent

Margaret

Stayed 1 night in Nov 2023

10/10 Excellent

Naomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! I came here with my family as a child and I think enjoyed it even more as an adult! The staff is super helpful and friendly. The hotel has a lot of activities and goes the extra mile with little touches. I can’t wait to stay here again!
Stayed 1 night in Oct 2023

6/10 Okay

Adam, NEW YORK

Stayed 1 night in Nov 2023

8/10 Good

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Averil

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Whiteface Lodge blew us away with their comfort and hospitality. Our room was spacious and cozy all in one, not to mention heated floors in the washroom and a washer/dryer! The food at Peak47 and Kanu was high end and delicious and our bed was very comfortable. We met guests who have stayed at this lodge multiple times and keep coming back for more. This hotel is appropriate for all seasons and there are enough activities happening where you don’t have to leave the property if you don’t want to. Will definitely go there again!
Stayed 4 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Louis, West Harrison

Travelled with family
Liked: Cleanliness, staff & service
Great property- cool recreational amenities for all.
Stayed 2 nights in Jun 2023

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Went with my partner, really nice place! The breakfast is totally worth it, lodge was close to everything and it looked incredible. Definitely coming back!
Stayed 2 nights in Jun 2023

10/10 Excellent

Jim

Stayed 1 night in Jun 2023

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Adam

Liked: Cleanliness, room comfort
Disliked: Staff & service
Understaffed Grounds unkept Bad experience at one of the restaurants. Other guests also complained about the restaurant. No chain locks or interior clasp locks. Security entered my room at 1:30 am. When questioned, he said that he had the wrong room. Next day the GM said that it was just a mistake and offered little explanation why a staff member would enter a room at 1:30am!
Stayed 3 nights in May 2023

8/10 Good

Heather

Stayed 1 night in May 2023

10/10 Excellent

FRANCES, Clifton Park

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is beautiful but they need more parking close to the main building.
Stayed 1 night in May 2023

2/10 Terrible

Dariusz

Stayed 2 nights in Apr 2023

10/10 Excellent

Jahmale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful also kid friendly.
Stayed 3 nights in Apr 2023

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility! Love the movie theater. The outdoors gazebo is inviting and comfortable. Great get away!
Stayed 2 nights in Apr 2023

4/10 Poor

Henry, Bedford

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Kathryn

Stayed 1 night in Mar 2023

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023

10/10 Excellent

Yehonatan

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing building constructed of huge trees. The suite was spacious and comfortable. We didnt want to leave!

10/10 Excellent

MARYSE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place!
Stayed 1 night in Jan 2023

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Wonderful stay! The kids loved the breakfast buffet (included), hot chocolate at the ice rink on site, the indoor/outdoor heated pool, and the lovely decor. Everyone was so nice and friendly! There was so much to do both at the lodge and within 20 minutes- Whiteface for skiing, Olympic sites, walks in the woods, etc. My only hotel improvement would be the lighting in the bathroom. The whole place has a really nice “lodge” feel, but the bathrooms are almost entirely dark. Especially when in the shower.
Stayed 3 nights in Dec 2022

10/10 Excellent

Arnitra

Stayed 4 nights in Nov 2022

10/10 Excellent

Robert

Stayed 2 nights in Nov 2022

6/10 Okay

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked: Large variety of things to do; hiking, games, swimming, kayaking, etc Disliked: Cost to eat was ridiculous and variety of lunch/dinner items minimal. The food was nothing special. Heard other guests complaining about same. Room: Had deluxe suite. Main TV did not work upon arrival, took 2 hours to get someone to fix it, Coffee pot did not work. No bottled water in the room or mini bar. Cigarette ashes on cushions outside and seating area was not clean. Fully stocked kitchen was great, so if staying longer would have stocked fridge, etc. Overall I would rate the experience a 3 out of 5.
Stayed 2 nights in Sep 2022
Response from Shannon on 25 Sept 2022
Dear Jackie,Thank you for your feedback. I have forwarded your review onto all the department heads to use for training purposes. I thank you for your honesty and hope that you will visit us again in the future.

8/10 Good

scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4****, would give 5 - restaruants at hotel
The hotel is absolutely beautiful. The room was a 2 bedroom suite upgrade from our initial booking of a one bedroom. Full kitchen, balcony second floor master suite. Canoes, kayaks, boats, and pedel boats are complimentary (first come, first served). Breakfast buffet was excellent with a big variety to choose from. The main restarurant was very pricey so we did not eat there. We did eat at Peak 43 which is a bar/restaurant. The food was ok. I got a burger for $22, my wife got a mixed green salad with a salmon add on ( salad was $16 for a handful of lettuce and salmon add on was $16). My wife complainted to the waitress who agreed it was ridiculous and brought out some additional salad veggies to add too her salad. My daughter got a small bowl of pasta with a small chicken breast which was $31. So i would say go to town, restaurants there were much better food and pricing. The grounds were excellent and the arcade & bowling alley were fun.
Stayed 2 nights in Jul 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one of the best places we've stayed at. AMAZING.
Stayed 2 nights in Jun 2022
Response from Shannon- Front Desk Supervisor on 11 Jun 2022
Thank you so much for this great review. We are always striving to do the absolute best for our guests. We do hope you will come back and see us again!

10/10 Excellent

Kathrina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Simply amazing! Had the best time. Staff incredibly friendly and accommodating!
Stayed 1 night in Apr 2022
Response from Shannon- Front Office Supervisor on 29 Apr 2022
Thank you so very much for the glowing review. We do strive to give all our guests a Luxury Mountain Home Experience. We do hope you will come back and visit us again soon!

10/10 Excellent

Nicole, Franklin

Stayed 2 nights in Apr 2022

10/10 Excellent

susan

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2022

6/10 Okay

Patricia

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Short staffed.
Stayed 4 nights in Jan 2022