I did not know it was not a hotel, but a house, like a bed and breakfast with no breakfast.It was a nice home, clean, and convenient location to the hospital, which is what we needed. There was no manager on site, you had to call. The manager was helpful until 5 p.m. when you could no longer reach her. The room was really cold when we arrived, there was no way to control the heat from the room. After calling, she raised the temperature remotely, but then it got too hot and stuffy and it was after 5 so could not call. The rest of the house was cold except for the bathroom, which was shared with another room, and a code to get in, and that took repeated tries, very inconvenient. There were no instructions for the remotes to the TV. After calling (before she left) the remote for cable worked, but the Roku remote did not function. The bed was squeaky and too firm for us. I had to constantly turn from one side to the other because it hurt my hips, then more squeaky mattress! It was a miserable night, we didn't get any sleep at all mostly due to the heat. We opened the window and turned on a portable fan, but then it would get too cold, so we were up and down all night trying to get comfortable. Too little information on the web site to know what we were getting into. I would never stay there again!
