Booked 2 nights here for our family. Arrived in the evening, climbed the stairs to our room, and were subjected to rude, snide comments from the open-air bar above our room. Used our personalized key code to get into our "santuary" only to find the room had not been cleaned since the previous guests were there. Dirty floor, dirty sheets on the beds, bathroom dirty, uncleaned, dirty towels. Contacted our host who was onsite. We verified dates and room. He left, came back with Swiffer and a few cleaning supplies. Said he'd have it cleaned quickly and asked which beds we would like made. Like asking which part of the room we want cleaned! I said we want the whole room cleaned, so he offered a different room. In the meantime there are still drunk people above us, and lots of people going up and down the stairs beside the rooms. He let us into another room, but in looking around a few details made us wonder just how clean this other room really was. We were so uncomfortable with the atmosphere, lack of cleanliness and attention to detail. It had been a long drive, we were tired, hungry, and in despirate need of a CLEAN bathroom so we left. Were told by host we had to seek a refund through the third-party we had booked through (Expedia)but at the time could only find e-mail contact info. Eventually (a week later) were told the owner would not refund anything, not even the cleaning deposit!! This owner lacks accountability and integrity.Not a family place.Our first and last VRBO!