Indoor pool, pool loungers

Reviews of Quality Inn & Suites Lawrence - University Area

2.5 out of 5

Reviews

7.0

Good

Rating 10 - Excellent. 262 out of 1002 reviews" "
Rating 8 - Good. 310 out of 1002 reviews" "
Rating 6 - Okay. 188 out of 1002 reviews" "
Rating 4 - Poor. 138 out of 1002 reviews" "
Rating 2 - Terrible. 104 out of 1002 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Penny, Shoreham

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, hot breakfast, pleasant looking facility. Restful and comfortable.
Stayed 1 night in May 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 1 night in May 2024
Response from Hotel Manager on 13 May 2024
Dear Jose,Thank you for your excellent rating! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our priority, and we appreciate your feedback. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Mary, Elkhorn

Travelled with partner
Liked: Staff & service
Old facility, but clean with nice staff.
Stayed 1 night in May 2024
Response from Hotel Manager on 13 May 2024
Dear Mary,Thank you for your positive feedback and excellent rating! We're delighted to hear that despite our older facility, you found it clean and our staff friendly. Your satisfaction is our priority, and we appreciate your recognition of our efforts. We hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

4/10 Poor

Teresa, Jefferson City

Disliked: Cleanliness, amenities, property conditions & facilities
My room was in the annex building. The building is run down and in need of updating and maintenance. The stay was loud, especially at night with other guests running around, talking loudly outside, etc. The carpet was dirty with the edges and corners having visible dirt. The faucet leaked badly and the counter was always wet. The phone did not work so I could not call the front desk easily.
Stayed 3 nights in May 2024
Response from Hotel Manager on 10 May 2024
Dear Teresa,Thank you for providing your feedback on your recent stay with us. We sincerely apologize for the issues you experienced in the annex building. We understand that the condition of the building and the noise disturbances caused inconvenience and discomfort during your stay. We will address these maintenance and cleanliness concerns promptly to ensure a pleasant experience for all future guests. Your comments regarding the leaking faucet and non-working phone are duly noted, and we will take immediate action to rectify these issues. We appreciate your valuable feedback and would love the opportunity to make it up to you on your next visit.Sincerely, Hotel Manager

4/10 Poor

LaVangie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures of the room at renting look nice and clean. The actual room that was assigned to us was not good. The smell was awful and the restroom was leaking water everywhere due to shower curtain hanger being loose. Toilet tissue was water and water all over the floor. I di not ask for a different room because i spent most of my ti.e outside and only dropped in to take a nap. Rent somewhere else.
Stayed 3 nights in May 2024
Response from Hotel Manager on 7 May 2024
Dear LaVangie,We're truly sorry to hear about your disappointing experience during your recent stay. Your description of the room conditions is concerning and not at all reflective of the standards we strive to maintain. Please accept our sincerest apologies for the issues you encountered with the room's cleanliness and maintenance. We appreciate you bringing this to our attention, and we will address these matters with our housekeeping and maintenance teams immediately to prevent similar occurrences in the future. Your comfort and satisfaction are important to us, and we regret that we fell short of meeting your expectations on this occasion. Should you reconsider staying with us again, we would welcome the opportunity to provide you with the exceptional experience you deserve. If there's anything we can do to further address your concerns or assist you, please don't hesitate to reach out to us directly.Sincerely, Hotel Manager

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff was great. They heard why we were in town so they upgraded our rooms on the house. We will be staying again.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 3 May 2024
Dear Patrick,That's wonderful to hear! We're delighted that the hotel staff provided exceptional service during your stay and even upgraded your rooms as a gesture of hospitality. It's fantastic to know that you had a positive experience and that you plan on staying with us again in the future. We can't wait to welcome you back and provide you with another enjoyable stay. Thank you for sharing your feedback!Sincerely, Hotel Manager

2/10 Terrible

Crystal

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was mold in our rooms, the bathroom was dirty, carpets dirty and had bugs. Would not recommend to anyone.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2 May 2024
Dear Crystal,We're deeply sorry to hear about your disappointing experience. The issues you encountered, including mold, cleanliness concerns, and pests, are unacceptable and do not reflect the high standards we strive for. Please accept our sincerest apologies for the inconvenience and discomfort caused. We take your feedback seriously and will address these issues immediately with our housekeeping and maintenance teams to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terrible

Iglesia Cristiana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear Iglesia Cristiana,Thank you for selecting our property for your stay. We're sorry to learn that your experience fell short of your expectations, and we're eager to understand the specific details that led to this. Your feedback is vital in our continuous efforts to enhance our services, and we genuinely value your insights. We assure you that your comments will guide us in taking the necessary steps to prevent such occurrences in the future. We hope you'll consider giving us another chance to provide you with a more positive and satisfactory stay. Your understanding is greatly appreciated.Sincerely, Hotel Manager

2/10 Terrible

Jasmine

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Quality Inn Suites this weekend 4/27-4/28 and had a terrible experience. The sink was clogged and wouldn’t drain, the outlets didn’t work, the door didn’t close, there’s no central light and the employees were not accommodating for the fact that it was pouring when we checked in and put us in the complete opposite facility outside.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Jasmine,We're truly sorry to hear about the issues you encountered during your stay at our hotel. Your experience falls far below our standards, and we apologize for the inconvenience and discomfort caused by the clogged sink, malfunctioning outlets, door issues, and lack of adequate lighting. Additionally, we regret that our staff did not accommodate your needs, especially considering the inclement weather. Your feedback is invaluable, and we will address these concerns promptly to ensure a better experience for our guests in the future. We appreciate your patience and hope to have the opportunity to regain your trust in us.Sincerely, Hotel Manager

8/10 Good

Jack

Stayed 1 night in Apr 2024
Response from Hotel Manager on 3 May 2024
Dear Jack,Thank you for your rating! We appreciate your feedback and are glad to see that you had a positive overall experience during your stay. We value your satisfaction and strive to provide excellent service to all our guests. If there's anything we can do to make your next stay a 5/5 experience, please let us know. We appreciate your feedback and look forward to welcoming you back in the future.Sincerely, Hotel Manager

4/10 Poor

savannah

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The people that worked there were wonderful , however there were several broken items in my room
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Savannah,Thank you for your review and for acknowledging our dedicated staff. We apologize for the inconvenience caused by the broken items in your room. Your feedback is valuable, and we will address these issues promptly to ensure a more comfortable experience for our guests in the future. We hope to have the chance to welcome you back and provide a superior stay.Sincerely, Hotel Manager

10/10 Excellent

Augustine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Augustine,We sincerely appreciate your stay and the fantastic feedback, reflected in your 5-star rating. Your kind words truly inspire us. Knowing we've met your expectations fuels our dedication to even better service. We eagerly anticipate the opportunity to host you again.Sincerely, Hotel Manager

6/10 Okay

Shelley

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Shelley,Thank you for sharing your feedback with us. We're glad to hear that you found aspects of your stay satisfactory. Your comments help us identify areas for improvement, and we're committed to enhancing our services to ensure a more enjoyable experience for all our guests. We hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Anthony

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Anthony,Thank you for choosing to stay at our property. We sincerely apologize that your experience did not meet your expectations, and we would greatly appreciate the opportunity to learn more about the specific events that occurred during your stay. Your feedback is incredibly valuable to us as we continuously strive to improve our services. We genuinely care about our guest's satisfaction, and we take guest feedback seriously. Rest assured, we will thoroughly investigate the issues you encountered and take appropriate actions to prevent any similar occurrences in the future. Your insights will play a crucial role in helping us enhance our overall guest experience. We truly appreciate your feedback and would like to request your understanding and consideration in providing us with another opportunity to serve you better. We are committed to making the necessary improvements to ensure that your next stay exceeds your expectations.Sincerely, Hotel Manager

10/10 Excellent

Steve

The staff was nice. Room was clean. It was quiet , didn’t hear other guest or street noise.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear Steve,Thank you for your perfect rating and for sharing your positive experience! We're delighted to hear that you found our staff friendly, the room clean, and the environment quiet. Providing excellent service and comfort to our guests is our top priority, and we're glad we could meet your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Aaron

Liked: Staff & service
Disliked: Amenities
No wifi access in the room or lobby. Terrible.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Aaron,We sincerely apologize for the inconvenience you experienced with the lack of WiFi access during your stay. Providing reliable internet connectivity is important to us, and we understand how frustrating it can be when this service is not available. We'll address this issue promptly to ensure a better experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager

8/10 Good

anne

Stayed 2 nights in Apr 2024
Response from Hotel Manager on 6 May 2024
Dear Anne,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority.Sincerely, Hotel Manager

4/10 Poor

Ashley

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed in several rooms as a group. One room didn't have a knob on the inside of the door and had to use something to pry the door open to get out. Another room had no hot water ever, another had no water pressure. One room had mold behind the dresser and now 4 people are sick. Was told the hot tub was out of service because someone puked in it and they weren't cleaning it yet, were there for 3 days and they never cleaned it. None of the vending machines worked. Will not stay again.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 6 Apr 2024
Dear Ashley,We deeply regret that your recent experience fell short of expectations. Please accept our sincerest apologies for the inconveniences you encountered during your stay. Rest assured, we take your feedback seriously and have addressed these issues with our team to ensure they are rectified promptly. Your comfort and safety are our top priorities, and we are committed to providing a clean, well-maintained environment for all our guests. We understand your disappointment and hope to have the opportunity to regain your trust in the future. If there's anything we can do to make amends or assist you further, please do not hesitate to reach out to us directly.Sincerely, Hotel Manager

2/10 Terrible

Rebecca

We were given a room which had an animal smell at first. We were given a different room. At midnight, someone tried to enter our room with a card key. The only thing to stop this was the top bolt. As I tried to get a coffee in the morning, I was told by the desk clerk to get out and howrude I was after the breakfast manager told me it was ok. We will not be back to the hotel. One of the worst nights spent in a hotel!
Stayed 1 night in Apr 2024
Response from Hotel Management on 4 Apr 2024
Dear Rebecca,We sincerely apologize for the multiple issues you encountered during your stay. It's deeply concerning to hear about the animal smell in the first room, the unauthorized attempted entry into your room, and the negative interaction with our staff during breakfast. This is not the level of service we aim to provide, and we regret that your experience fell short of your expectations. Your feedback will be shared with our team for immediate investigation and improvement. We understand your frustration and disappointment, and we hope to have the opportunity to make it right for you in the future. If you would like to discuss your experience further, please don't hesitate to reach out to us directly.Sincerely, Hotel Management

2/10 Terrible

Laurie

Travelled with pets, Travelled with partner
Disliked: Amenities
The toilet didn’t flush. No cold water in the shower. No hot water at the sink. Vending machine was empty and cold drink machine wouldn’t accept money in any form. Place was filthy and property overgrown with weeds. Just don’t do it!
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Laurie,I am sorry to learn about all the inconvenience you had during the stay. My sincere apologies. We care about your experience. Your comments are important for us. Each problem area will be investigated to take appropriate actions. Request your understanding and reconsideration to visit.Sincerely, Hotel Manager

6/10 Okay

Jenny, Roca

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Jenny,We appreciate your feedback and thank you for choosing our hotel. We're sorry to hear that your experience fell short of expectations. Your comments are valuable to us as we continually strive to enhance our guest's satisfaction. Please don't hesitate to reach out if there's anything specific we can address to improve your future stays.Sincerely, Hotel Manager

10/10 Excellent

Antonija

Stayed 2 nights in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear Antonija,We appreciate your time and efforts in sharing your experience with us. Your feedback helps us to continue striving to deliver an exceptional experience to each of our guests in all areas of our hotel. Thank you again for taking the time to share your perfect rating! We look forward to hosting you again soon.Sincerely, Hotel Manager

2/10 Terrible

Justin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff was rude. He answered the phone while I was standing there and said he was busy and hung up the phone. I asked for pool towels. I was handed 5, then asked to put them in the pool area for the employee. My room was outside the main building, you had only stair access to get in the room. We paid for a hotel room, not a motel room. The hotub was drained and out of service. The carpet was dirty and worn in the halls. The sink in our room would give you a small stream of water. I was so unhappy with the entire experience that I checked out at 7 am the next morning. I booked a room at a different hotel and had great service in Lawrence KS. I asked for a refund on our second night stay at the Quality Inn. There was no manager to speak with. I hope I am given my refund for the second night.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Justin,I apologize for the distress caused by your experience. We deeply regret that your stay did not meet your expectations. Please be assured that we take your comments seriously and will thoroughly investigate the issues you encountered. Necessary actions will be taken to address any shortcomings and improve the overall experience for our guests. We are committed to ensuring the comfort and satisfaction of our guests, and we appreciate your feedback in helping us achieve this goal. We sincerely hope that you will give us another opportunity to provide you with a better stay in the future. Thank you for bringing these concerns to our attention.Sincerely, Hotel Manager

4/10 Poor

Alyssa

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The toilet was broke. The place needs a lot of updating and there was very little for breakfast.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Alyssa,We sincerely apologize for the inconveniences you experienced during your stay with us. Your feedback is crucial to us, and we are committed to addressing the issues you've highlighted. Rest assured, we are taking immediate steps to rectify the maintenance issues, and we will also review our breakfast offerings to ensure a more satisfying experience for our guests. It is always our goal to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of meeting your expectations on this occasion. We appreciate your honesty and assure you that we are working diligently to improve our facilities and services. We hope that you will consider giving us another opportunity to serve you in the future. Your satisfaction is important to us, and we would welcome the chance to exceed your expectations on your next visit.Sincerely, Hotel Manager

2/10 Terrible

Freddy

Disliked: Cleanliness, staff & service, property conditions & facilities
This property looks nothing like the pictures on the website. It's more like a motel than a hotel. We were assigned an exterior room and when we went to find it, the door was opened (at 2 am), not unlocked, but OPENED! I didn't even have to use the handle but just gently pushed it opened fearing there would be somebody already there to ambush us. The phone didn't work, so we couldn't call the front desk, so we had to go back to the front desk, only to find another couple who had come in jist before us, complaining about other issues , showing pictures of what they'd found, etc. Rooms are very small. Bathrooms are even smaller (door scrapes the toilet when opened). It's an old, dirty property. Pay a few more bucks and save yourself from this headache. No professional, problem-solving staff. No quality on this Quality Inn, for sure!
Response from Hotel Manager on 16 Mar 2024
Dear Freddy,We're truly sorry for the distressing experience you encountered during your stay. Your safety and comfort are our utmost priorities, and it's unacceptable that you felt unsafe upon discovering the door to your room open. We apologize for the issues with the room's cleanliness, size, and functionality, as well as the lack of professionalism from our staff. This falls far below our standards, and we will address these concerns immediately to prevent any recurrence. Your feedback is invaluable, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terrible

amy

Disliked: Staff & service, amenities, property conditions & facilities
There are two buildings. One is from the 1960’s and the other is newer and probably where the ADA rooms are located. The 1960’s building is a two story motel with about 30 rooms. The owner needs to spend some money on updating that building, or better yet, tear it down. The advertisement picture did not show the old building. Decades of layers of paint can not cover up everything. First, our toilet plumbing broke, we got moved to a different room, but then the bathroom door wouldn’t shut unless you picked it up a bit, then the plastic cover on the window heat and ac unit fell off. The people next to us had two dogs that barked for hours while the occupants were gone. We almost left for a different place, but knew we wouldn’t get a refund and decided to stick it out and remember to never stay there again. At least the bedding appeared clean and we had hot water. Also the hot tub was empty with yellow caution tape around it. We certainly did not try breakfast based off of how lousy everything was. The owners clearly don’t care about the facility.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 13 Mar 2024
Dear Amy,We apologize for the disappointing experience you had during your stay. It is disheartening to hear about the issues you encountered with the facilities and the lack of attention as mentioned. We understand your frustration and we will make sure to share your feedback with the management team. Your comments regarding the outdated building, plumbing issues, faulty bathroom door, and other maintenance concerns will be taken into consideration for future improvements. We apologize for the inconvenience caused by the noise from neighboring guests and the unavailability of the hot tub. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager

4/10 Poor

Camela

Travelled with family
Disliked: Staff & service, property conditions & facilities
It was less than what was advertised on the internet. It looked clean fresh but when got there it was dark dirty smelly and the pool floor had dirt on it and it’s an indoor pool. It was bad that I tried to find something in my own. I found a new holiday express that is cheaper cleaner newer and offers a great breakfast. I will not use Expedia agin
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 13 Mar 2024
Dear Camela,At the outset, thank you for staying at our property. It is very disappointing to note your displeasure with the stay due to the mismatches to your expectations. My apologies for the inconvenience but will consider actions on priority. We take guest feedback quite seriously towards continuous improvement. I request your understanding and consideration to visit again.Sincerely, Hotel Manager

10/10 Excellent

Jan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exactly what we expected! Too bad the hot tub was out of order. But other than that, it was a great time
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 11 Mar 2024
Dear Jan,Thank you for taking the time to share your experience with us! We're delighted to hear that your stay met your expectations overall. We apologize for the inconvenience with the hot tub and appreciate your understanding. We hope to have the opportunity to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager

10/10 Excellent

CheryI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
FriendIy staff at the front desk when I arrived - welcoming and heIpfuI. Thank you.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 6 Mar 2024
Dear Cheryl,Hello! We're thrilled to hear that you had a positive experience with our front desk staff! Providing friendly and helpful service is important to us, and we're delighted that you felt welcomed upon arrival. Thank you for your kind words, and we hope to continue exceeding your expectations throughout your stay. If you need anything else, please don't hesitate to let us know!Sincerely, Hotel Manager

6/10 Okay

Rhonda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevator. A must have for us seniors
Stayed 1 night in Mar 2024
Response from Hotel Manager on 4 Mar 2024
Dear Rhonda,We apologize for any inconvenience caused by the absence of an elevator during your stay. We understand the importance of accessibility, especially for seniors, and we regret that we were unable to provide this amenity for you. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our facilities and services. If you have any further comments or concerns, please don't hesitate to reach out to our team. Thank you for your understanding.Sincerely, Hotel Manager

2/10 Terrible

Tammi, Midland

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were booked for three nights but only stayed one and found a new hotel. The room was fine but smelled like smoke. But then the bathroom floor boards were dirty and the tub wouldn’t drain so it filled up while showering.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 4 Mar 2024
Dear Tammi,Thank you for the stay and the feedback. My apologies for the inconvenience. Our team has taken note of all the pain points and has initiated effective actions. I am sure you will see the improvement in those areas to optimum levels. Despite your disappointment, I hope you will reconsider to stay with us again. You can be assured of a pleasant stay.Sincerely, Hotel Manager

6/10 Okay

Tyler

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Hotel Manager on 27 Feb 2024
Dear Tyler,Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us directly with any specific concerns or suggestions you may have so we can address them accordingly and improve for future guests. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Jason

Liked: Property conditions & facilities
Great - quiet
Stayed 1 night in Feb 2024
Response from Hotel Manager on 13 Feb 2024
Dear Jason,Thank you for your glowing rating! We're thrilled to hear that you found your experience with us to be great and appreciated the quiet atmosphere. Maintaining a peaceful environment for our guests is important to us, and we're delighted that it enhanced your stay. We hope to have the pleasure of welcoming you back for another fantastic experience soon!Sincerely, Hotel Manager

2/10 Terrible

Rebecca

Stayed 1 night in Feb 2024
Response from Hotel Manager on 5 Feb 2024
Dear Rebecca,Thank you for taking the time to review our hotel. We are disappointed to see that your experience with us was not up to par and that you rated us 2 stars. We take all feedback, constructive or not, seriously as it helps us improve our services. We would appreciate it if you could provide us with some specific details on what went wrong during your stay. This will allow us to investigate the issues and work towards a solution. We hope that you will give us another chance to exceed your expectations in the future.Sincerely, Hotel Manager

6/10 Okay

Rebanna

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The website says the hot tub and pool are 24 hour, they are not. Also, the hot tub was out of service which was the whole reason we selected this hotel. They charged me an incidental fee but not my daughter in law.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 29 Jan 2024
Dear Rebanna,We apologize for the inconvenience you experienced during your stay. We understand the importance of accurate information, and we're sorry for any discrepancies regarding the pool and hot tub hours. Additionally, we regret the inconvenience caused by the hot tub being out of service. Regarding the incidental fee, we'll review our procedures to ensure consistency. Your feedback is valuable, and we appreciate your understanding.Sincerely, Hotel Manager

8/10 Good

Aaron

Liked: Cleanliness, staff & service
The night staff was amazing with the help of upgrading our room to a jet tub. Room was nice and big and the property was quiet. The area had a lot of different dining options. Overall great experience
Stayed 1 night in Jan 2024
Response from Hotel Manager on 26 Jan 2024
Dear Aaron,We're delighted to hear about your positive experience! It's fantastic that the night staff was amazing and helped upgrade your room to a jet tub. A spacious room, a quiet property, and diverse dining options in the area all contributed to your overall great experience. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

2/10 Terrible

Christopher

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The door wouldnt close to lock without laying on it. There was a breeze coming in through the door. One of lamps didnt have a lightbulb, the handle kn the dresser was broken. The beds were like air mattresses. The sink was clogged. There was no where to plug in a breathing machine bc the clock that had the plugins wouldnt hold and the cords kept falling out. Disaster. When we checked out after being checked in for an hour, the clerk refused to give us a refund and said that management would the next morning. Horrible experience.
Response from Hotel Manager on 26 Jan 2024
Dear Christopher,I deeply regret learning about the unsatisfactory experience you encountered during your stay. Please accept our heartfelt apologies, as this situation is truly unfortunate. I completely empathize with your feelings of disappointment and frustration regarding the various issues you've highlighted. We are committed to thoroughly investigating the matter and taking necessary steps to prevent any recurrence. I want to assure you that the problems you faced do not align with the level of hospitality we aim to provide. Your feedback will be carefully reviewed with our team, and we will work diligently to implement effective solutions to ensure our guests are well-served and content. We hope you can find it in your heart to consider us again in the future. We would greatly appreciate the opportunity to amend your impression of our property and provide you with the excellent experience you deserve.Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 22 Jan 2024
Dear Guest,Thank you for your exceptional ten-star rating! We're thrilled to hear that you had a fantastic experience. If there's anything specific you enjoyed or if you have any suggestions for improvement, we'd love to hear more. We look forward to welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager

4/10 Poor

Thi

Stayed 1 night in Jan 2024
Response from Hotel Manager on 20 Jan 2024
Dear Thi,We're sorry to see that your experience fell short of your expectations. If you have specific feedback or concerns you'd like to share, please feel free to provide more details. Your input is important to us, and we aim to address any issues to enhance our guest's experience. We appreciate your feedback and hope to have the opportunity to improve your perception in the future.Sincerely, Hotel Manager

6/10 Okay

Jeff

Liked: Cleanliness, property conditions & facilities
The property was fine. My issue was that I was stuck on the elevator for 20 minutes. Had to call the hotel to let them know I couldn't get off. Eventually the lady at the front desk forced the door open with a metal bar. She was very apologetic and handled it well, but it still doesn't change what happened.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 18 Jan 2024
Dear Jeff,We appreciate your understanding regarding the elevator incident during your stay. We apologize for any inconvenience and frustration caused by the unexpected delay. It's reassuring to hear that the front desk handled the situation well, although we acknowledge that the experience was not ideal. Your feedback is valuable, and we'll work to ensure such incidents are minimized in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager

6/10 Okay

Kelly

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Hotel Manager on 16 Jan 2024
Dear Kelly,Thank you for sharing your feedback. We appreciate your honesty in rating your experience. If there's anything specific you'd like to highlight or discuss further to help us improve, please feel free to provide additional comments. We value your input and hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

4/10 Poor

Lynn, Sunrise Beach

Travelled with pets, Travelled with partner
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 16 Jan 2024
Dear Lynn,We appreciate your feedback and for choosing us for your stay. We apologize for any dissatisfaction you may have experienced during your stay which led to your lower rating. It is important for us to understand more about what went wrong and how we can better our services and amenities. Your feedback is valuable to us and we strive to improve based on it. We hope you will give us an opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Mulan

Stayed 2 nights in Jan 2024
Response from Hotel Manager on 5 Feb 2024
Dear Mulan,Thank you for sharing your rating. We appreciate your choice to stay with us and value your feedback. If there are specific areas where we can enhance your experience in the future, please let us know. We look forward to the opportunity to better serve you on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Johanna

Travelled with pets
Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Johanna,Thank you for your perfect 5 out of 5 rating! We are delighted that you had such a fantastic experience at our hotel. Your satisfaction is our top priority, and we appreciate your feedback. We look forward to providing you with another exceptional stay in the future. Thank you for choosing our hotel!Sincerely, Hotel Manager

10/10 Excellent

Faith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
The staff were great! We especially loved the pool, which was warm, and breakfast, which was well stocked and tended.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Faith,Thank you for the perfect 10/10 rating! We're thrilled to hear that our staff left a positive impression on you and that you enjoyed our warm pool and well-stocked breakfast. Your feedback is truly appreciated, and we look forward to providing you with another exceptional experience during your future visits.Sincerely, Hotel Manager

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for the price
Stayed 1 night in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Rebecca,We appreciate your perfect rating! It's wonderful to hear that you found our accommodations to be very nice, especially considering the price. Thank you for taking the time to share your positive experience, and we hope to have the pleasure of hosting you again in the futureSincerely, Hotel Manager

4/10 Poor

Lena

Travelled with pets
Disliked: Cleanliness, property conditions & facilities
The toilet didn't flush, the shower didn’t drain, the sink faucet handles leaked water on the vanity counter, the key cards didn't work properly because "it's cold outside"according to the front desk person. We won't stay there again.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 31 Jan 2024
Dear Lena,We sincerely apologize for the multiple issues you encountered during your stay. Your experience does not align with our standards, and we appreciate you bringing it to our attention. We will address these issues promptly to ensure they are resolved. Please accept our apologies, and we understand your decision not to stay with us again. We value your feedback and will use it to improve our services.Sincerely, Hotel Manager

8/10 Good

Jan

Stayed 3 nights in Dec 2023
Response from Hotel Manager on 18 Dec 2023
Dear Jan,We appreciate your presence here. Given the four stars you have left for us, we sincerely hope you had a great time and that we fulfilled all of your expectations. In order to improve your future visit even more, kindly let us know what you think. Our goal is to keep our guests satisfied and we take great pride in offering outstanding service!Sincerely, Hotel Manager

8/10 Good

Harry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 18 Dec 2023
Dear Harry,Thank you for your review and rating! We're glad to hear that you had a positive experience during your stay. Your feedback is valuable to us, and we appreciate your rating. We're committed to continually improving our services and facilities, and we hope to have the opportunity to welcome you back in the future for an even better stay. Thank you for choosing our hotel, and we look forward to providing you with an excellent experience next time.Sincerely, Hotel Manager

8/10 Good

Ryan

Stayed 2 nights in Dec 2023
Response from Hotel Manager on 1 Jan 2024
Dear Ryan,Thank you for your rating! We appreciate your feedback and are glad to hear that you had a positive experience overall. If there's anything specific that we can improve upon, please let us know. We value your input and hope to have the opportunity to provide you with an even better stay in the future. Thank you for choosing our hotel!Sincerely, Hotel Manager