Laas Le Château des Enigmes Hotels

"Nice big, clean rooms. Spa access/partnership is a good amenity. "

"Main issues - cleanliness dirty appliances greasy surfaces + dead flies had to clean before using. Both fridges/freezers uncleaned 1leaking water constantly mopping floor, didn’t use got fed up of cleaning other people’s dirty. Pet hairs on sofa, surfaces and beds/bedding + dead bugs. No bed linen/pillows, cushions instead, very dusty + dead bugs stuck on them. Was asked if we brought our own bedding on arrival then provided with bed linen and towels that we did not use because of their state. As the shops were closed by the time we arrived at the property we had to clean and hoover the bedroom and went to bed with no linen. Two of the bedrooms separated by screens so not proper bedrooms. The only shower and hand washing basin is in the ensuite of the main bedroom. The only toilet is outside main bedroom, does not have a hand washing basin. Very strong nasty odour in the toilet. The spiral stairs are very difficult to negotiate in general and was a nightmare to get our luggage upstairs and are unsteady. The swimming pool is situated at the front of the owners side of the house, and was informed politely that because of the time of the year we might not wish to use it on arrival. Shocked on departure she asked if we left the property cleaned. The owner was informed about the overall cleanliness, bedding, and the dirty leaking fridges so there should be no excuse for others to go the same experience as us in hope that these are basic standard hygiene expectations."

"Hotels.com as well as other booking sites (such as Agoda) indicate that this property has a feww shuttle to the airport. But the property does not have a shuttle let alonne a free one. We had to take a taxi (Euro 45) to get to the airport. If not for the false advertising we would have selected a hotel right next to the airport!"

"We had a lovely stay. The owners were friendly and welcoming. Despite our small amount of French and their small amount of English we managed to communicate well. The gite was comfortable and clean with plenty of space. The setup worked really well for older kids and teens but might be harder with younger kids as their bedroom was in a completely different part of the building to ours and they had to use the outside bathroom. We had our own apartment upstairs, which was lovely. The garden and surrounding countryside are beautiful and the pool has the most amazing views of the Pyranees. Fantastic value for money. Would definitely stay there again."

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"Could be nice but room not clean very well."