8/10 Good
Laurent
2 Aug 2022
Liked: Property conditions & facilities, room comfort
Nice hotel but some staff issues to be fixed.
Quiet hotel situated in a very peaceful environment.
Check in was relatively fast and efficient. We were taken to our room by the receptionist. Our room was situated on the first floor and was well designed and decorated.
After a long trip we had a quick swim at the swimming pool and enjoyed it.
Coming back to the room we were intrigued by the way the towels were displayed in the bathroom and we thought well that is perhaps the way they do it.
We had an excellent diner at the restaurant, each dish of the set menu was just great, the products and cooking methods were great. Service very good. we really enjoyed the evening and definitely recommend this restaurant for its quality of food and service.
When we went back to the room, we opened our bed to discover that there was a left over tee-shirt and that the bed sheets and pillow cases were not changed, we then realized why the bathroom towels were not folded but just hanged.
I went to the desk and the receptionist was very fast and efficient. He offered us another room but we didnt want to move at 11 pm. So he came with one of his colleague (a young chef) and did the bed and changed the linen.
The next day, he advised us that the management had decided to offer our dinner dinner drinks complementary.
The check out was very long with a wrong invoice with an extra night added (I had used a hotels reward coupon for a night) and 6 breakfasts. I had to email them my hotels.com invoice to prove the rate and the free night.
Laurent
Stayed 3 nights in Jul 2022
