Brainerd Legacy at Cragun's Hotels

"Yes"

"Bathroom was a disaster"

"Dirty room, sheets had mud, oily wet spot, blood on mattress pad, mattress protector had urine on it. Staff weren’t able to switch rooms and don’t have fresh clean mattress protector or correct size linens. "

"Yes"

"Property was very welcoming of our pet. Staff was very professional."

"Great service and location to stay at. Already recommended to a few people we know. Will stay again in the future "

"The Grand View Lodge website needs to be updated with what amenities will be available for what dates. We had expected to have lots of options avaliable to us during our stay for spring break, but there was only one pool open, two restaurants, no ice rink, no snowshoeing, no skiing, no sledding, and limited hours for the things that were open. The food at the pub was greasy and overpriced, the menus were inaccurate, and the pizza tasted like cardboard. And 12 year olds are considered "adults". I booked a couples massage for myself and my husband at Glacial Waters Spa and it was the worst massage experience of my life, especially for the price. My husband expressed similar sentiments as well. I notified the front desk of our disappointing experience. They had me fill out a comment card and they also emailed a manager because they said one was not avaliable for me to speak with at the time. The staff person said a manager would call me. It's been four days and no one has contacted me. Additionally, I was forced to pay full price for my husband's massage, and was only given 20% off my massage. The total cost was still almost $400. My massage therapist could have been any Joe off the street; she lacked basic massage skills, was noisy, chaotic, and did not actually massage my muscles but instead applied about 100 layers of lotion, which caused the sheets to stick to my body. I would like a full refund for this experience being a total waste of my time and my husband's time."

"Beautiful resort. "

"Had everything we needed. Nice view of the lake. Beds were comfy. Property management very responsive. "