We visited as 6 adults in February 2022 and overall did have a great trip to Val Thorens.
However, unfortunately had a terrible start to our holiday. When we arrived the check in instructions were to collect the keys from a man called Ludo at a nearby ski shop. We were instructed to call Ludo upon arrival to arrange Key collection, however there was no answer when calling the telephone number provided. After some confusion we finally managed to find the ski shop located within a small shopping mall and were met by further confusion being told the apartment may or may not be ready.
The man in the ski shop (I don't think this was Ludo) then walked us down to the apartment and let us in. The place was a mess and had not been cleaned following the check out of previous guests. The bathrooms were unclean and there was unclean linen and towels on the floor in all rooms. The man who let us in then left and said someone would be back.
I then finally managed to get hold of Ludo on the phone who was incredibly rude about the whole situation and told me the cleaners were not available until the following day, after which he put the phone down on me and refused to pick up the phone again. We never heard from him again after that exchange.
The man who worked in the ski shop then returned with some cleaning equipment and began cleaning the bathrooms, however he told us that he wasn't sure if and when clean bed linen and towels would be available.
We decided to make the best of a bad situation and go to get some food while the apartment was cleaned.
We returned to the apartment at approximately 8pm and found a pile of clean bed linen on the kitchen centre island however none of the beds were made and there were no towels provided.
The next day the property owner Thierry contacted me directly and apologised for the situation, he also agreed to a refund of the service fee which Vrbo had requested for us.
I note that Vrbo were very helpful with the situation and even offered to find us alternative accommodation, however we decided to stay as the apartment was nice apart from the issues mentioned above.
After a very rough start to our holiday we ended up having a great time. The apartment has wonderful views over the mountain and is only a short walk from the shops, bars and restaurants. Furthermore the ski lifts are only a very short walk from the door and it is possible to ski right back to the door of the apartment