「Gaetano is a very friendly and helpful host with beautiful accomodations in the middle of the nature. Therefore it's also a bit remote, so for groceries or dining out you'll have to travel.」
「I wanted something unique and private, in the jungle but not too far from beaches, restaurants, and things to do. We loved the privacy, the jungle noises, the amazing trees and plants, monkeys right outside, and Tony is very kind and helpful. It's worth the drive south to Belen Waterfall and La Roca Restaurant. 」
「This is a great place to relax and serves as a nice home base for some exploration of Costa Rica away from the beaches and tourist traps. We would visit again. 」
「One of our best accomodation in Costa Rica so far. Very clean, confortable and quiet. The only con is that the road that bring you here is is not asphalted and take quite a long time.」
「This was our first trip to Costa Rica and overall our experience was amazing!
The staff were very attentive and personable. We felt safe and secure on the property which put our minds at ease. We would absolutely book again if we were to revisit. Do not hesitate to book this tent if you're visiting Costa Rica!」
「I was in the area solely to assess whether a suitable region to potentially retire to, and to see what was available for land purchase: thus I just needed basic accomodations...quiet for sleeping...comfortable bed...and clean. Las Cabinas Suenos met those needs. The owner Ledys replied promptly to all my queries and the check-in went smoothly.」
"We’ve payed around 5000 dollars to enjoy 3 days and 2 nights, considering that we were star class, the check-in process was fine, they explained us our benefits, etc… During this period of time, the food was awful. We ate breakfast, lunch and dinner is this So Cal Buffet, and the quality of the food was horrible. The food was cold, cheap, disgusting and even hard to even look at or swallow. The people next to the table even called the food ‘’ass’’. And I totally agree. The lunch menu was fine, totally what one could expect but still it was horrible. The dinner menu was very delectable, especially the traditional Costa Rican menu, the soup was delicious and it was a great meal. But don’t get me started on the staff at the buffet, the receptionist was really friendly, the waitresses too, they did their duties greatly. Some of the cooks had a bad attitude, they were dry, rude, serious. We were trying to reserve the sushi restaurant for a whole entire day, we tried to contact staff to help us reserve but they always told us that we needed to talk with the woman there. Still she was never there, we arrive there when she was supposed to be there and she still wasn’t there. When we arrived to the sushi restaurant, the food was salty and very hard to swallow. The customer service was awful in some parts of the hotel, some were nice but some weren’t even welcoming. This all-inclusive hotel isn’t worth coming from, we would never come back here ever again!"
"This hotel deserves zero stars if that were an option. It was a terrible experience, and here’s why:
1. Outdated Facilities: The roof appears to have been neglected for years, and the overall condition of the facilities is poor.
2. Worn-out Bedding: The bed linens were old and tattered, making for an uncomfortable sleep.
3. Unpleasant Odor: The room smelled damp and musty, reminiscent of an old, poorly ventilated house.
4. No Umbrellas Provided: On a rainy night, the so-called resort had no umbrellas available for guests.
5. Inedible Food: The quality of the food was extremely poor.
6. No Water Without Warning: There was a water outage during the night without any prior notice or warning. The room had no phone, so I had to run to the front desk in the pouring rain, only to find no staff present. This resulted in not being able to shower in the hot weather and could not use tolit until the following day.
7. Incorrect Wi-Fi Password: The Wi-Fi password provided at check-in was incorrect. We had to make a second trip to the front desk to be told it was a printing error.
The most unacceptable part was the unannounced water outage. At 11 p.m., I attempted to take a shower, only to find there was no water—neither for bathing nor for the toilet. I went to the front desk, which was completely unmanned. The next day, when I brought up the issue with staff, one person claimed the water was only off for 10 minutes, and another, after consulting the manager, said it was 30 minute"