Shorewood Liberty Park Hotels

"The staff we interacted with were all polite & helpful. The rooms- not clean. I always take a blacklight & check things out. There were various spots throughout the room on the carpets that lit up & clearly were not clean. The amount of dust that had built up on the vents was gross. The top lock on the door (the safety bar part) wasn't screwed in, like someone had previously tried to force the door open. We had to put a chair under the handle against the desk to ensure we felt safe while we slept. On day one, we checked the pool out. It was not clear at all. There were also guests playing on the chair meant for disabled folks. The outlets near the bed, only one worked. The one near the window wasn't even attached to the wall. Neither USB port worked. The stairs leading to the second floor were disgusting, like they hadn't been swept in weeks. The bathroom was not swept very well. Hairs all over the floor & toilet. When we asked for extra towels we were told they didn't have wash cloths. We also were unable to get an extra blanket and pillow. One bed had black marks on the sheet but it had a zippered cover so we couldn't check the mattress. The other bed had deep stains on the mattress & the sheet kept coming off, so that was gross. If we could have found another hotel & got a refund, we would have left. But we had another group with us & after searching for hotels, we were forced to stay there for our entire stay. We have stayed in way nicer places for less than we paid here."

"Fiid"

"Everything was explained well, was confused how to work the steam shower though, but they gave me a complimentary upgrade and I’m so appreciative. Thank you "

"I have pictures of a leak in the bathroom and a loose lock on the patio door. Not interested in showing anyone other than the property if needed. Please fix those things, other than that my stay was pleasant."

"This hotel was excellent.The breakfast was wonderful.The room was clean and the water in the bathroom was very warm."

"Spa was extremely noisy. Rooms clean and service was great. The bar tender Susanne was amazing, helpful and friendly. "

"Clean rooms and friendly staff"

"Yes it was clean and safe"

"The hotel was simply adequate for my purposes but it in no way met my expectation of an 8.5 customer satisfaction rating. The carpeting is old and needed to be swept. There were no amenities in the room other the the television and the ac/heat If you just need to cheap place to start it is adequate for that purpose but at best, I’d rate it a 5. "