6/10 Okay
Jennifer D.
30 Jul 2024
Disliked: Cleanliness
Great location, disappointing place
LOTS of room for improvement, much of which could be taken care of by having the place deep-cleaned and taking the time to fix everything that’s broken. Greasy fingerprints, pet hair, thick enough dust on the ceiling fan that we were afraid of accidentally turning it on, and cobwebs. The futons were dirty and lumpy and one of them was broken. We initially had three forks total for the five adults in our party. Bathroom shower was tiny and the toilet clogged. The beds are extremely firm. Communication with the host was okay until our power went out (only house in the neighborhood) on day 3/5 and after an hour on the phone with the power company it was clear that the bill was delinquent. I tried reaching Vacasa through VRBO (got responses from three different people five days later), the number I’d been communicating with, and the number on the sign and heard nothing back for over an hour as we waited to go get dinner out.
The location itself was beautiful, but my 74-year-old mom would not have been able to walk down and back up the hill to the beach access as the home is on a cliff. The added stress of the experience was frustrating enough that I won’t rent from Vacasa again. And the fact that no offer of a reduced rate or any other accommodation was made after all of these complaints is ridiculous.
Jennifer D.
Stayed 4 nights in Jul 2024