I can't say enough about Casa Amora and the staff. My husband and I stayed here for 5 nights on our first visit to Lisbon. I picked this place because of the great reviews. But it truly is a special place. We texted Paolo from the airport and he greeted us at the door when we arrived. For 40 minutes he talked to us about breakfast every morning, gave us a map and things to see in the city, and most importantly gave us a phone with GPS, internet, phone calling. We used this phone to call restaurants and our bank, for maps (we would of been lost w/o it on some of those streets), internet. It also had restaurant and sight seeing suggestions.
It is about a 30 min walk to the heart of Lisbon downhill. Coming back it is uphill, but we bought the 24 hour metro card for 6.40 euro and that was key. The Rato station (yellow line) is an easy walk and from there could go anywhere. We are not metro people and it was very easy to use.
We stayed in the Manuel Oliviera apartment which was on the corner across from a charming park. The apt was very clean, bathroom shower had great pressure, soap & shampoo provided. There was coffee and tea. Fresh water bottle every night. Maid service every day. Complimentary bottle of wine. One thing to note: the bed is upstairs and the bathroom is downstairs (for those that get up in the night). The highlight was the morning breakfast! A shout out to Nita!! She cooked everyday a delicious breakfast. They accomodated early breakfast