Caro Rayan,muito agradecemos a sua preferência e avaliação.Tivemos muito gosto na sua visita e ficamos encantados por ter apreciado a sua estadia connosco.Esperamos que tenha aproveitado ao máximo a sua passagem por Lisboa e que considere voltar. Cumprimentos,Inês Cortes Rosa, Gerente Geral

Dear Barbara,Thank you for taking the time to let us know your opinion of your recent stay.Our dedicated team strives to ensure the utmost comfort and satisfaction of our every guest, so it is very rewarding to read that you had a memorable experience and appreciated not only our strategic location but our high standards as well.We hope that you will visit us again in the future. Kind regards,Inês Cortes Rosa, General Manager

Dear Carmen,Thank you for your positive feedback.We are thrilled that you had such a pleasant stay with us! Your positive feedback encourages our team to continue upholding the high standards we set for ourselves while constantly improving our services.We look forward to welcoming you back on a future occasion. Best wishes,Inês Cortes Rosa, General Manager

Dear Hayley,Thank you for this positive review.It's wonderful to know that your double room, with its cleanliness and picturesque view of the square, contributed to a memorable experience. Our team is overjoyed that our efforts in maintaining impeccable hotel conditions and providing top-tier service have been recognized. We also take pride in our thoughtfully selected room amenities, designed for comfort and convenience. Your commendations are greatly appreciated and serve as encouragement for us to continue delivering exceptional experiences.We look forward to welcoming you back.Best wishes,Inês Cortes Rosa, General Manager

Dear Marlee,Thank you for taking the time to share your review.We are delighted to hear that you appreciated our excellent location, which offers convenient access to local tours and attractions. Our commitment to safety and cleanliness is paramount, and we are thrilled that these aspects of your stay met your expectations. Moreover, it is gratifying to know that the condition of our hotel contributed positively to your experience.We regret that the air conditioning in your room did not meet our usual high standards. We have a dedicated 24-hour front desk team ready to resolve such issues, and we encourage guests to report any discomforts so we can address them promptly. As for the room size, we strive to maximize comfort within the historical and architectural confines of our emblematic building. Our beds are indeed carefully selected to ensure a restful night's sleep, and we are pleased that you found them comfortable.Your satisfaction with our service is very important to us, and we will continue to strive for excellence in this area.We look forward to welcoming you back. Best wishes,Inês Cortes Rosa, General Manager

Dear Guest,Thank you for this great review.We are thrilled to hear that our efforts to provide early check-in accommodated your needs and contributed to a restful start to your stay. It is our pleasure to maintain spotless rooms, ensuring comfort that resonates with the quality standards of My Story Hotel Figueira. Furthermore, your commendations of our polite and friendly staff, particularly mentioning André, Guilherme, and Rony, are greatly appreciated and serve as a testament to our dedication to service excellence. We strive to create memorable stories for our guests, and it is wonderful to know that we have succeeded in your case.We all look forward to seeing you again in the future. Best regards,Inês Cortes Rosa, General Manager

Dear José,Thank you for this great review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back to our hotel in the future.Kind regards,Inês Cortes Rosa, General Manager

Dear William,Thank you for your feedback.We're thrilled to hear that our location was convenient for you and that the complimentary upgrade upon arrival added to the enjoyment of your stay. Our aim is to offer a unique atmosphere, complemented by our nature-inspired interior design and top-quality amenities, and we're glad this resonated with you. We regret to hear about the oversight with the dirty glass and the replenishment of water in your room; this is certainly not reflective of the meticulous standards we strive to maintain. We do offer rooms with both bathtubs and showers. We appreciate your recommendation and are pleased that you found our hotel to be of fantastic value.We hope to welcome you back. Best wishes,Inês Cortes Rosa, General Manager

Dear Rebecca,Thank you for reviewing your stay with us.We're thrilled to hear that you enjoyed the comfort of our beds and the excellent condition of our bathrooms. The unique view from your balcony over the historic Plaça da Figueira is indeed one of the many delights our guests can expect. We also appreciate your kind words on the room's cleanliness and furnishings. Regarding the issue you encountered with the key card, we're glad our team were able to assist promptly and ensure the rest of your stay was seamless.We hope to welcome you back for another enjoyable stay.Kind regards,

Dear Debra,We are delighted to read your feedback and thank you for taking the time to share your experience.We're thrilled to hear that our central location in Lisbon provided you with convenient access to dining and transportation options. It's also wonderful to know that our team, especially Vitor, made a positive impact on your stay with their helpfulness and friendliness. We have, however, noted that the construction noise was a concern, and we appreciate your patience as the city works to improve our surroundings. Our hotel is committed to providing a serene environment and we have sound-proof windows to ensure a restful experience for our guests. Nevertheless, your kind words about the cleanliness of our rooms and the overall service are greatly appreciated, and we're glad these contributed to a memorable stay.We look forward to the opportunity to welcome you back in the future.Warm regards,Inês Cortes Rosa, General Manager

Dear Benjamin,Thank you for this review of your recent stay.We are delighted to hear that you had a good stay and appreciated our high standards and friendly service. It's also great that our prime location was perfect for your visit.Furthermore, we are thrilled to know that you enjoyed your dining experience with us.We look forward to having the opportunity to welcome you back for another memorable stay.Kind regards,Inês Cortes Rosa, General Manager

Dear Eleri,Thanks for taking the time to review your stay at our hotel.We're delighted to hear that you appreciated the quiet atmosphere during the night, and found our decor to be to your liking. It's also pleasing to know that the shower met your expectations. We regret to hear about your experience with the room size and comfort. Our hotel offers a variety of room sizes and we strive to ensure that all our guests have a comfortable stay. We understand that the firmness of mattresses can vary in preference, and we're sorry to hear that it did not meet your comfort standards. Regarding the dining experience, we take pride in our restaurant's offerings and are disappointed that the meal did not live up to your expectations. We value your feedback and will address these concerns with our culinary team to ensure that our food quality and presentation are consistently at their best.We do hope to welcome you back in the future.Best wishes,

Dear Matthew,Thank you for your kind feedback.We are thrilled to hear that you appreciated the cleanliness of your room, the hotel's condition, and the excellent service provided by our staff. It's great to know that you found the room comfortable and enjoyed your stay with us.We look forward to welcoming you back in the future. Kind regards,Inês Cortes Rosa, General Manager

Dear Raelene,Thanks for taking the time to review your stay at our hotel.We are delighted to hear that you appreciated our excellent location, close to major sightseeing spots, bars, and the metro. It's great to know that you enjoyed our restaurant as well.However, we understand that the size of your room was not to your satisfaction. Our hotel is situated in a building over 250 years old, which results in varying room sizes. We apologize for any inconvenience this may have caused and recommend requesting a larger room for your next stay to ensure a more comfortable experience.We look forward to the pleasure of seeing you again. Best regards,

Dear Elisabeth,Thank you for this positive review of your stay.We are delighted to hear that you found our staff friendly and accommodating. Our team strives to provide exceptional service to all our guests, and it's wonderful to know that we were able to meet your expectations. It's also great to hear that you enjoyed the clean and comfortable rooms. We take pride in maintaining a high standard of cleanliness and providing all the necessary amenities to ensure a pleasant stay for our guests.We look forward to seeing you again. Best wishes,

Dear Kathleen,Thank you for this positive review.We are pleased that we were able to meet your expectations.We look forward to seeing you again soon, Kind regards,Inês Cortes Rosa, General Manager

Dear Julian,Thank you for taking the time to share your review.We are glad to hear that you found our location excellent and appreciated the cleanliness of the room and the wonderful shower. It's great to know that you enjoyed the provided kettle, robes, and slippers as well. However, we regret to hear about the lack of storage space and the impression you had of our staff. We strive to provide a warm and welcoming atmosphere, and we will take your feedback into consideration for improvement.Regarding the shuttle service, we apologize for any misunderstanding. Our hotel is well-connected to public transport, with nearby metro and train stations, making it easy to reach the airport and other destinations. We encourage our guests to use these options for a more cost-effective journey. We are sorry for any inconvenience this may have caused during your stay.We hope to welcome you here again.All the best.

Dear Nicola,Thank you for sharing your review.We are delighted to hear that you found our property lovely and our staff helpful and professional. We take pride in maintaining a clean environment for our guests and appreciate your recognition of our efforts.We understand that you found the rooms and bathrooms to be somewhat small. As our hotel is situated in a historic building over 250 years old, room sizes can vary. However, we strive to provide top-quality amenities, such as soundproof windows, 100% cotton linen, high-quality mattresses, and premium RITUALS cosmetics to ensure a comfortable stay for our guests. We apologize for any inconvenience this may have caused during your stay.We hope to have the opportunity to welcome you back in the future for an even better experience. Warm regards,Inês Cortes Rosa, General Manager

Dear Alyssa,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted to hear that you appreciated our prime location and the cleanliness of our rooms. Our team works diligently to maintain a high standard of cleanliness and comfort for our guests, and it's great to know that their efforts are recognized.Thank you again; we hope to welcome you back soon.Kind regards,

Dear Matthew,Thank you so much for your positive feedback following your stay.We are delighted to hear that you found our hotel to be clean and our team to be quick and cheerful. It's great to know that our prime location in the heart of Lisbon allowed you to easily explore the city and enjoy its dining and attractions. We take pride in our attention to detail and the cleanliness of our facilities.We look forward to welcoming you back to our hotel in the future.Kind regards,

Dear Tamara,Thank you for taking the time to let us know your opinion of your recent stay.We are thrilled to hear that you enjoyed your stay in our room overlooking the square with 2 balconies. It's great to know that our restaurant served as a perfect meeting place for your group both in the morning and at night. Our central location and beautiful views are indeed some of the highlights of our hotel, and we're glad you were able to appreciate them during your stay.We look forward to welcoming you back.Best wishes,

Dear Jason,Thank you for sharing your positive review.We are delighted to hear that you appreciated our prime location and found it convenient for exploring the city. It's great to know that our friendly staff made a positive impression on you as well.Your kind words regarding the cleanliness, hotel condition, service, and room comfort are truly appreciated. We take pride in providing our guests with a comfortable and enjoyable stay, and we are glad to have met your expectations.We look forward to welcoming you back to our hotel in the future.Kind regards,

Dear Mariko,Thank you for taking the time to share your review with us.We are pleased that we were able to meet your expectations.We look forward to welcoming you back for another excellent experience with us. Kind regards,Inês Cortes Rosa, General Manager

Dear Guest,Thank you for reviewing your recent stay at our hotel.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back. Best wishes,Inês Cortes Rosa, General Manager

Dear Glen,Thank you for this kind review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back to our hotel in the future.Kind regards,Inês Cortes Rosa, General Manager

Dear Glen,We value your feedback concerning your recent stay.We are delighted to hear that you appreciated our prime location in Figueira Square, surrounded by restaurants and shopping options, as well as the cleanliness of our hotel and rooms. Our team works diligently to maintain a high standard of cleanliness and hygiene for our guests' comfort.We understand that you found the basic room with a queen bed to be quite small for two people and their luggage. Our hotel is housed in a building over 250 years old, and as a result, room sizes can vary. We apologize for any inconvenience this may have caused during your stay. For future visits, we recommend considering one of our larger room options, such as the Family Room or the City View Double Room, which offer more space and additional amenities. We also appreciate your feedback regarding the bathroom layout and will take it into consideration for future improvements.We hope to welcome you back. Best wishes,Inês Cortes Rosa, General Manager

Dear Colleen,Thank you for taking the time to share this review of your stay.We are delighted to hear that you appreciated the cleanliness of our hotel, the condition of the property, our attentive service, and the room amenities provided. It is our goal to ensure that our guests have a comfortable and enjoyable stay.However, we regret to hear about the issue you faced during check-in regarding the room availability. We understand the importance of having the room type you booked and apologize for any inconvenience this may have caused. We always strive to accommodate our guests' preferences, and we encourage guests to contact us directly to confirm their room preferences prior to arrival. We have taken note of your feedback and will work on improving our communication with booking platforms to avoid such situations in the future.We hope that you will return. Best regards,

Dear Leah,Thank you for sharing your opinion after your recent stay.We are thrilled to hear that you found your room quiet and well-designed, despite its location overlooking the bustling square. Our sound-proof windows are indeed designed to ensure a peaceful stay for our guests. It's great to know that you appreciated the cleanliness of the room and the welcoming, accommodating, and helpful staff. We take pride in providing top-notch service and ensuring that our guests feel at home during their stay. Our team is always ready to assist in multiple languages, including English.We hope to see you again soon, Kind regards,

Dear Linda,Thank you for this kind feedback concerning your visit.We are pleased that we were able to meet your expectations.We look forward to seeing you again. Best wishes,Inês Cortes Rosa, General Manager

Dear Francisco,Thank you for your review.We are delighted to hear that you enjoyed our prime location, tasty breakfast, and the friendly service provided by our team.It's also great to know that our restaurant met your expectations and contributed to a pleasant stay.We acknowledge your feedback regarding the room size and understand that it may not have been ideal for your preferences, however, we’re glad you found it cosy. Our hotel is situated in a historic building with various room sizes, and we strive to provide a comfortable and unique experience for all our guests.We hope to see you again in the future.Kind regards,

Dear Ron,Thank you for such a positive review of your stay with us.We are delighted to hear that you enjoyed our prime location, which allowed you to easily explore the Convent, the Castle, and the picturesque old town of Lisbon. It's great to know that our breakfast exceeded your expectations, with a wide variety of options and show cooking. We appreciate your kind words about our restaurant and its proximity to other dining options in the area.We look forward to welcoming you back to our hotel in the future.Kind regards,

Dear Niall,Thank you for your kind review.We are so pleased to know that your recent stay with us was a good experience and that you found our central location convenient.It is great to know that we helped start your day off on the right foot with our tasty breakfast.It is equally rewarding to know that you were satisfied with your room and found it equipped with everything you needed.We look forward to welcoming you back to our hotel in the future.Kind regards,Inês Cortes Rosa, General Manager

Dear Jonathan,It's a real reward to receive such a great review.We are glad that the high standards we set ourselves met your expectations.We appreciate your kind comments about our team, who work hard to ensure that we deliver the best service and always meet your expectations.It is equally great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet.We look forward to welcoming you back to our hotel in the future.Kind regards,Inês Cortes Rosa, General Manager

Dear Isabella,Thank you for taking the time to share your experience at our hotel.We are delighted to hear that you found our location excellent and enjoyed your stay with us.We apologize for the oversight regarding the coffee pods and tea bags in your room. We appreciate your understanding and will ensure that our housekeeping team pays closer attention to these details in the future. As for the parking discount, we understand your concern, but our hotel does not have its own parking facility, and we do not have any agreements with local parking garages. We hope this did not cause too much inconvenience during your stay.We look forward to welcoming you back on your next visit to Lisbon. Kind regards,Inês Cortes Rosa, General Manager

Dear Guest,Thank you for your review.It is rewarding to know that you had such a pleasant stay and appreciated our convenient location.We hope to welcome you back to My Story Hotel Figueira in the future. Best regards.Inês Cortes Rosa, General Manager

Dear Rim,Thank you for taking the time to share your experience at our hotel.We are glad to hear that you found our strategic location ideal for your stay, we take pride in our easy access to the city centre and public transportation for our guests.However, we regret to hear that your room did not meet your expectations. Our hotel is located in a historic building, and as such, room sizes may vary. We apologise for any inconvenience this may have caused during your stay.Additionally, we are sorry to hear that the air conditioning was not functioning properly. Our hotel does offer air conditioning in all rooms, and we encourage guests to report any issues to our 24-hour reception team so that we can address them promptly. Rest assured, we will investigate this matter further to ensure that future guests do not encounter the same issue. Thank you for bringing this to our attention.We hope to have the opportunity to welcome you back for a more comfortable stay in the future.Kind regards,Inês Cortes Rosa, General Manager

Dear Teresito,We appreciate that you took the time to share your experience with us.We are delighted to hear that you appreciated our central location in the heart of Baixa neighborhood, with easy access to Rossio station and other transport options. It's great to know that you found our rooms to be large and modern, as we strive to provide a comfortable and unique atmosphere for our guests.Regarding the buffet breakfast, we appreciate your feedback on the variety and menu. Our breakfast offers a wide range of options, including hot dishes prepared by our chef, fresh fruits, pastries, and more. We will take your suggestion into consideration for future improvements. We apologize for any inconvenience this may have caused during your stay.We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards,Inês Cortes Rosa, General Manager

Dear Oved,Thank you for this review.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.We are also pleased that our location was convenient for your needs.We look forward to welcoming you back to our hotel in the future.Kind regards,Inês Cortes Rosa, General Manager

Dear Wai,Thank you for sharing this positive review.We are delighted to hear that you had a good stay and found our prime location ideal for your visit.We look forward to seeing you again soon. Kind regards,Rita Lopo, General Manager

Dear Iuliana,Thank you for sharing this rating of your recent stay.We are pleased that we were able to meet your expectations.We look forward to seeing you again soon.All the best,Rita Lopo, General Manager

Dear Hannah,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back.Best wishes,Rita Lopo, General Manager

Dear Peter. We thank you for your comments about your stay at our hotel.Thank you for mentioning the great lengths our team went to in order to make your stay as comfortable as possible; your kind words are appreciated.We are also so glad that you enjoyed your dining experience.We are sorry to hear of the issue with your room. Please don't hesitate to report any concerns to our reception at the time so that we may take immediate action. We assure you that we will look into the matter.Thanks also for your kind words towards our shower amenities and breakfast buffet. It’s great to know we were able to tempt your taste buds with the wide selection on offer in the morning.It would be a pleasure to have you return on another occasion. All the best,Rita Lopo, General Manager

Dear Christopher,Thank you for taking the time to give your opinion about your stay.We are very pleased to know you had an enjoyable stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.Thank you for your insight, while we do carry out regular maintenance wherever necessary, we have noted your comment for consideration.We hope to welcome you back. Best wishes,Rita Lopo, General Manager

Dear Monika.Thank you very much for sharing your positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Rita Lopo, General Manager

Dear Chi Wai,Thank you for your review.We are pleased that we were able to meet your expectations.We look forward to the pleasure of seeing you again in the future. Kind regards,Rita Lopo, General Manager

Dear Stephen,Thank you for this positive review of your stay.We are pleased that we were able to meet your expectations.We hope to welcome you back.Best wishes,Rita Lopo, General Manager

Dear Wai Yin,We acknowledge with thanks your high rating about your recent stay.We are glad we were able to meet all your requirementsWe look forward to welcoming you back. Best regards,

Dear Ted,Thank you for rating your recent stay.We are very glad that you had a pleasant stay with us.We appreciate your recognition of our team's excellent service.We look forward to welcoming you back.Kind regards,

Dear Wendy,Many thanks for this high rating.We are delighted you had a great stay.We look forward to welcoming you back. Best regards,

Dear Guest,We are grateful for this kind rating of your recent stay.We are glad your stay was enjoyable.We would love to know how we could have improved your experience with us.We hope to have the pleasure of seeing you again in the future. Kind regards,