Meeting facility

Reviews of Myriad by SANA Hotels

5 out of 5
Myriad by SANA Hotels
Cais das Naus, Lote 2.21.01, Parque Das Nacoes, Lisbon

Reviews

9.6

Exceptional

Rating 10 - Excellent. 781 out of 928 reviews" "
Rating 8 - Good. 116 out of 928 reviews" "
Rating 6 - Okay. 17 out of 928 reviews" "
Rating 4 - Poor. 5 out of 928 reviews" "
Rating 2 - Terrible. 9 out of 928 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Olga, boynton beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, very clean
Stayed 1 night in Apr 2024
Response from Chloe Neves Guest Relations on 30 Apr 2024
Dear Mrs. Olga,We would like to thank you for taking the time to share your experience at Myriad by SANA.It fills us with pride to know that you enjoyed our hotel with an amazing view to the Tagus River.Your feedback is most welcome and will be shared amongst the team, so we continue to seek an excellency of service. Kind regards,

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well kept. I really enjoyed the attention and hospitality. The suite is amazing with a great view from the 19th floor. 5 stars all the way.
Stayed 2 nights in Apr 2024
Response from Alla Berghii Guest Relations on 19 Apr 2024
Dear Mr. Oscar, We would like to thank you for taking the time to share your experience at Myriad by SANA.It fills us with pride to know that you enjoyed our location, services and found our staff friendly.Your feedback is most welcome and will be shared amongst the team, so we continue to seek an excellency of service.Our best regards

10/10 Excellent

Thomas, Atlanta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view of the ocean from the room. The ocean water pool will be fantastic when it's repaired and reopened in May. Ride the tran to Sintra while you're there.
Stayed 1 night in Apr 2024
Response from Alla Berghii Guest Relations on 17 Apr 2024
Dear Mr. Thomas, We would like to thank you for taking the time to share your experience at Myriad by SANA.It fills us with pride to know that you enjoyed the view.Your feedback is most welcome and will be shared amongst the team, so we continue to seek an excellency of service. We are looking forward to welcome you back soon at our hotel.Our best regards,

10/10 Excellent

Mitanksh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding Staff . They were doing their best to make us feel comfortable and happy. As it was our anniversary they even made a very kind gesture of sweets and stuff in the room as a surprise. Even their Spa is very good. Highly recommend this hotel .
Response from Alla Berghii Guest Relations on 7 Feb 2024
Dear Mr. Mitanksh,We would like to thank you for choosing Myriad by SANA for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,

10/10 Excellent

juan

Stayed 1 night in Jan 2024
Response from Beatriz Margarido | Guest Relations Team on 8 Jan 2024
Dear Mr. Juan, We hope you had a pleasant return home.Thank you very much for choosing the Myriad by SANA and for your very positive comments in our satisfaction questionnaire. It was a great pleasure to serve you as our guest. In the hope that we will once again deserve your preference, we will be at your entire disposal for any further information.We sign off with the highest esteem and consideration,

10/10 Excellent

Leon

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Modern Hotel with a formidable staff that goes the extra distance to anticipate any desire. The breakfast spread is delicious with impeccable attention to detail in relation to food selection, appearance and flavor.
Stayed 1 night in Dec 2023
Response from Chloe Neves Guest Relations on 1 Jan 2024
Dear Mr. Leon,Thank you very much for your excellent feedback.We are committed to providing our guests with excellent service, so we were very pleased to note your positive comment about all the surroundings we provide to make your stay a memorable one..We are delighted to hear that your experience at the Myriad met your expectations and we hope to welcome you back again soon.Best regards,

10/10 Excellent

Vincent Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel i have ever stayed at and i am picky.
Stayed 1 night in Dec 2023
Response from Beatriz Margarido | Guest Relations Team on 16 Dec 2023
Dear Mr. Vincent Luis, Thank you for choosing Myriad by SANA during your stay in Lisbon and for taking the time to write about your recent stay with us. We're very proud and happy to read your comments, and that's why we work hard every day. We are delighted that you enjoyed your stay with us and that we managed to exceed your expectations. We would be delighted to welcome you back to our hotel. Best Regards,

10/10 Excellent

Juan, miramar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Chloe Neves Guest Relations on 27 Dec 2023
Dear Mr. Juan,Thank you very much for your excellent feedback.We are committed to providing our guests with excellent service, so we were very pleased to note your positive comment about all the surroundings we provided to make your stay a memorable one.We are delighted to hear that your experience at the Myriad met your expectations and we hope to welcome you back again soon.Best regards,

10/10 Excellent

Christine Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The drink special only allows beer or wine when we first arrived. We wanted a different drink. The room was spacious and quiet, but needed information Chanel in the TV, what was the menu service in room? What time did does breakfast begin? The shower wall leaked and did not allow us to turn the water until in the tub, so we took freezing cold water showers. The light bulbs in lamps were not working. Please do pre-check on room before offering to guests. We loved the daily bottles of water, coffee capsules and nightly chocolates, as well as the view. Great selection of foods in the breakfast every day. We did not know we could special order anything, until the last day. Young server during breakfast was very informative and helpful.
Stayed 3 nights in Nov 2023
Response from Chloe Neves Guest Relations on 5 Dec 2023
Dear Mrs. Christine Elizabeth,Thank you very much for your excellent feedback.We are committed to providing our guests with excellent service, so we were very pleased to note your positive comment about all the surroundings we provide to make your stay a memorable one.We are delighted to hear that your experience at the Myriad met your expectations and we hope to welcome you back again soon.Best regards,

10/10 Excellent

Torben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Chloe Neves Guest Relations on 5 Nov 2023
Dear Mr. Torben,Thank you very much for your excellent feedback.We are committed to providing our guests with excellent service, so we were very pleased to note your positive comment about all the surroundings we provided to make your stay a memorable one.We are delighted to hear that your experience at the Myriad met your expectations and we hope to welcome you back again soon.Best regards,

10/10 Excellent

JANET

Liked: Cleanliness, staff & service, room comfort
Luxury in Lisbon
Contemporary, lovely pool, friendly, welcoming stuff. One of the lights in the room was not working and the sauna in the spa was not operational. The shuttle pick up didnt happen due to an error, but they made up for it by upgrading my room and offering me a free drink. The music in the lounge OK, so good… All in all, a OK lovely stay in a great location.
Stayed 1 night in Oct 2023
Response from Chloe Neves Guest Relations on 31 Oct 2023
Dear Ms. Janet,Thank you very much for your excellent feedback.We are committed to providing our guests with excellent service, so we were very pleased to note your positive comment about all the surroundings we provide to make your stay a memorable one.We are delighted to hear that your experience at the Myriad met your expectations and we hope to welcome you back again soon.Best regards,

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice day, really helpful staff
Great for last night before early morning flight out.
Stayed 1 night in Oct 2023
Response from Beatriz Margarido | Guest Relations Team on 29 Oct 2023
Dear Mr. Douglas, Thank you for havinf taen the time to post such a lovely and detailed review regarding your recent stay with us. It is always a pleasure to read that we were able to meet our guests expectations, as we believe that will provide memorable monents of your stay with us and in Lisbon. It was a pleasure to have you as ou guest. Hope to see you soon. Best Regards,

8/10 Good

Brian, Calgary

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Beatriz Margarido | Guest Relations Team on 29 Oct 2023
Dear Mr. Brian, Thank you for having taken the time to write about your experience in our Hotel. We are delighted to know that you enjoyed your stay with us. We look forward for your next visit to Lisbon.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Beatriz Margarido | Guest Relations on 11 Oct 2023
Dear Mr. Henry, Thank you for taking the time to rate your stay with us. Feedback from our customers is very important so that we can maintain the quality of our service and even make improvements to it. We would be delighted to welcome you back to the Myriad by SANA! Best Regards,

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous, modern with an amazing view!!
The hotel is gorgeous. So modern and we had the most beautiful view of the water. The bed was comfortable and the room was so clean. The staff were all so welcoming and so professional. Close to many restaurants and was just a short drive to the airport. The lounge area of the hotel was beautiful and the free welcome drinks were such a beautiful touch to our wonderful staff. Would highly recommend this beautiful hotel and would 100% stay again.
Bed facing the beautiful view.
Gorgeous, clean bathroom.
View from our room of the cable car and restaurant area.
Hotel lounge area watching the sunset.
Stayed 1 night in Oct 2023
Response from Chloe Neves Guest Relations on 10 Oct 2023
Dear Mr. Henry,We would like to thank you for taking the time to share your experience at Myriad by SANA.It fills us with pride to know that you enjoyed our hotel, room with an amazing view to the Tagus River, bed, location, restaurant and found our staff friendly and helpful.Your feedback is most welcome and will be shared amongst the team, so we continue to seek an excellency of service. Kind regards,

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern hotel with beautiful views
Stayed 2 nights in Sep 2023
Response from Alla Berghii on 30 Sept 2023
Dear Mrs. Keith. Thank you very much for your excellent feedback. We are committed to providing our guests with excellent service, so we were very pleased to note your positive comment about all the surroundings we provide to make your stay a memorable one. I would like to add that your words about the service have been shared with all the staff. We are delighted to hear that your experience at the Myriad met your expectations and we hope to welcome you back again soon. Best regards, Alla BerghiiGuest Relations

10/10 Excellent

Saleh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Beatriz Margarido | Reception on 24 Sept 2023
Dear Mrs.Saleh,Thank you so much for taking the time to share your valuable feedback in regards to your recent stay with us. We have shared your comments with the team, you really made all of us feel so proud and happy and your recognition means a lot to us. We look forward to welcoming you back on your next stay in Lisbon.Kind regards,

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Chloe Neves Guest Relations on 24 Sept 2023
Dear Mrs. Lisa,Thank you very much for your excellent feedback.We are committed to providing our guests with excellent service, so we were very pleased to note your positive comment about all the surroundings we provide to make your stay a memorable one.We are delighted to hear that your experience at the Myriad met your expectations and we hope to welcome you back again soon.Best regards,

2/10 Terrible

Rodrigo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They very impropriety
Stayed 1 night in Sep 2023

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Chloe Neves Guest Relations on 1 Oct 2023
Dear Mr. Casey,Thank you very much for your excellent feedback.We are committed to providing our guests with excellent service, so we were very pleased to note your positive comment about all the surroundings we provide to make your stay a memorable one.We are delighted to hear that your experience at the Myriad met your expectations and we hope to welcome you back again soon.Best regards,

10/10 Excellent

linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here
We stayed one night as we were leaving in the morning out of the Lisbon airport. The attention to detail and the freindliness of the staff was truely outstanding. We decided to dine in their River restaurant as the Michelin star restaurant was closed Mondays. The River restaurant was fabulous from starters to pasta to meats and seafood. We were impressed all the way around.
Stayed 1 night in Sep 2023
Response from Chloe Neves Guest Relations on 7 Sept 2023
Dear Mrs. Linda,We would like to thank you for taking the time to share your experience at Myriad by SANA.It fills us with pride to know that you enjoyed our services, hotel, location, our River Lounge Restaurant and found our staff very friendly and helpful.Your feedback is most welcome and will be shared amongst the team, so we continue to seek an excellency of service. Kind regards,

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great Hotel overall friendly and professional staffs Rooms are super comfortable Love the bath tub and amenities/ products great teas and coffee The bed is super comfortable and the room is quiet with Great views Great swimming pool upstairs unfortunately we didn’t use the spa treatments sauna/ steam room or gym but hopefully next time Best breakfast in town 💯 per cent! Cannot wait to be back Well rested and feeling really good 👍
Response from Chloe Neves Guest Relations on 3 Sept 2023
Dear Mrs Sabrina,We would like to thank you for taking the time to share your experience at Myriad by SANA.It fills us with pride to know that you enjoyed our hotel, rooms with an amazing view to the Tagus River, our Spa, breakfast service and found our staff very friendly and helpful.Your feedback is most welcome and will be shared amongst the team, so we continue to seek an excellency of service. Kind regards,

10/10 Excellent

Doug

Stayed 2 nights in Aug 2023
Response from Chloe Neves Guest Relations on 20 Sept 2023
Dear Mr. Doug,Thank you very much for your excellent feedback.We are committed to providing our guests with excellent service, so we were very pleased to note your positive comment about all the surroundings we provided to make your stay a memorable one.We are delighted to hear that your experience at the Myriad met your expectations and we hope to welcome you back again soon.Best regards,

10/10 Excellent

Debi and Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the architecture was amazing and every detail was a complete expression of the design from entering the property to the lobby, guest rooms and restaurant. service was impeccable .
Stayed 1 night in Aug 2023
Response from Alla Berghii- Guest Relations on 30 Aug 2023
Dear Mrs.Debi and Mr. Mike, We would like to thank you for taking the time to share your experience at Myriad by SANA. It fills us with pride to know that you enjoyed our hotel with an amazing view to the Tagus River and you found our staff very friendly and helpful. Your feedback is most welcome and will be shared amongst the team, so we continue to seek an excellency of service. Kind regards,

10/10 Excellent

Anna, Brooklyn

Stayed 5 nights in Aug 2023
Response from Chloe Neves Guest Relations on 12 Sept 2023
Dear Mrs. Anna,Thank you very much for your excellent feedback.We are committed to providing our guests with excellent service, so we were very pleased to note your positive comment about all the surroundings we provided to make your stay a memorable one.We are delighted to hear that your experience at the Myriad met your expectations and we hope to welcome you back again soon.Best regards,

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Chloe Neves Guest Relations on 12 Sept 2023
Dear Mr. Scott,Thank you very much for your excellent feedback.We are committed to providing our guests with excellent service, so we were very pleased to note your positive comment about all the surroundings we provided to make your stay a memorable one.We are delighted to hear that your experience at the Myriad met your expectations and we hope to welcome you back again soon.Best regards,

10/10 Excellent

Emerson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I've stayed
Stayed 2 nights in Aug 2023
Response from Alla Berghii Guest Relations on 22 Aug 2023
Dear Mr. Emerson, We would like to thank you for taking the time to share your experience at Myriad by SANA.It fills us with pride to know that you enjoyed your stay with us.Your feedback is most welcome and will be shared amongst the team, so we continue to seek an excellency of service. We are looking forward to welcome you back soon at our hotel. Kind regards,

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel and really nice staff
Stayed 2 nights in Aug 2023
Response from André Ferreira - Guest Relations on 13 Aug 2023
Dear Mr. Brad,Thank you so much for taking the time to share your valuable feedback in regards to your recent stay with us. You really made all of us feel so proud and happy and your recognition means a lot to us. We look forward to welcoming you back on your next stay in Lisbon.Kind regards.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from André Ferreira - Guest Relations on 20 Aug 2023
Dear Mr Mike,Thank you so much for your excellent feedback.We are committed to providing our guests with an excellent service, so we were delighted to note your positive comment about all the surroundings we provided to make your stay a memorable one.We are delighted to hear that your experience at Myriad met your expectations and we hope to welcome you back again soon.If you need any more information, please do not hesitate to contact us.Best regards.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Chloe Neves Guest Relations on 27 Jul 2023
Dear Mr. Robert,Thank you very much for your excellent feedback.We are committed to providing excellent service to our guests, so we were very pleased to note your positive comment about all the surroundings we provide to make your stay memorable.We are delighted to know that your experience at Myriad met your expectations and we hope to welcome you back soon.With best regards,

10/10 Excellent

Anastasiya

Stayed 1 night in Jul 2023
Response from Chloe Neves Guest Relations on 26 Jul 2023
Dear Mrs Anastasiya,Thank you very much for your excellent feedback.We are committed to providing an excellent service to our guests, so we were very pleased to note your positive comment about all the surroundings we provide to make your stay memorable.We are delighted to know that your experience at Myriad met your expectations and we hope to welcome you back soon.With best regards,

10/10 Excellent

ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Filipe Crisóstomo - Guest Relations on 18 Jul 2023
Caro Sr. Ernesto,Obrigado por disponibilizar o seu tempo para avaliar a sua estadia no Myriad by Sana.Estamos contentes por saber que gostou da sua estadia e por ter entregue uma avaliação excelente.Caso tenha alguma questão ou precise da nossa ajuda, por favor não hesite em contactar.Com os melhores cumprimentos,

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Although this hotel is not located in the city center, I really enjoyed its location. Situated directly on the riverfront, sitting at the outdoor bar/deck was like being on a boat. Excellent breakfast buffet. Extremely attentive staff, especially Sofia and Bruno in the restaurant/bar area. Rooms were cleaned daily and they came back to leave chocolates.
Stayed 5 nights in Jul 2023
Response from Filipe Crisóstomo - Guest Relations on 18 Jul 2023
Dear Mrs. Claudia,Thank you for taking the time to comment your stay with us.We are very happy to know that everything went as you desired and we were above your expectations.We hope to have you back soon!If theres anything that we may help you with, please do not hesitate to contact us.

10/10 Excellent

Azadali

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and location
Stayed 2 nights in Jul 2023
Response from Dora Chis - Guest Relations on 13 Jul 2023
Dear Mr. Azadali, Thank you very much for your excellent feedback. We are committed to providing a excellent service to our guests, so we are very pleased to note your positive comment about your stay with us.We are delighted to know that your experience at Myriad met your expectations and we hope to welcome you back soon.

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Jul 2023
Response from Filipe Crisóstomo - Guest Relations on 11 Jul 2023
Dear Mr. Ahmad, Thank you very much for your excellent feedback. We are committed to providing a excellent service to our guests, so we are very pleased to note your positive comment about your stay with us.We are delighted to know that your experience at Myriad met your expectations and we hope to welcome you back soon.

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a lovely location. Perfect for concerts at Altice arena.
Stayed 2 nights in Jun 2023
Response from André Ferreira - Guest Relations on 4 Jul 2023
Dear Mr. Brad,We would like to thank you for taking the time to share your experience at Myriad by SANA.It fills us with pride to know that you enjoyed our services.Your feedback is most welcome and will be shared amongst the team, so we continue to seek an excellency of service. Kind regards,

10/10 Excellent

Deneah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff!
Stayed 1 night in Jun 2023
Response from Chloe Neves Guest Relations on 26 Jun 2023
Dear Mrs. Deneah,Thank you very much for your excellent feedback.We are committed to providing excellent service to our guests, so we were very pleased to note your positive comment about all the surroundings we provide to make your stay a memorable one.I would like to add that your words about the service have been shared with all the staff.We are delighted to hear that your experience at Myriad met your expectations and hope to welcome you back again soon.Best regards,

10/10 Excellent

KAY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful the view of the water was excellent.
Stayed 3 nights in May 2023
Response from Chloe Neves Guest Relations on 6 Jun 2023
Dear Mrs. Kay,Thank you very much for your excellent feedback.We are committed to providing excellent service to our guests, so we were very pleased to note your positive comment about all the surroundings we provide to make your stay a memorable one.We are delighted to hear that your experience at Myriad met your expectations and hope to welcome you back again soon.With best regards,

10/10 Excellent

Brendan

Stayed 1 night in May 2023
Response from Florbela Santos | Guest Relations on 19 May 2023
Dear Mr. Brendan,We hope you had a pleasant journey back home. Thank you for choosing Myriad by SANA and for the positive comments on our satisfaction questionnaire. It was truly great to serve you as our guest.Hoping to have your preference once more, we remain at your entire disposal for any further information.

10/10 Excellent

Courtney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and amenities, especially for a European hotel.
Stayed 1 night in May 2023
Response from Chloe Neves Guest Relations on 16 May 2023
Dear Mrs. Courtney,We would like to thank you for taking the time to share your experience at Myriad by SANA.It fills us with pride to know that you enjoyed our amenities, our amazing view to the Tagus River and our hotel.Your feedback is most welcome and will be shared amongst the team, so we continue to seek an excellency of service. Kind regards,

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved everything about the Myriad. The location, the actual hotel, the rooms and how comfortable and welcoming you feel from the moment you step in. The staff, are the most friendly, smiling and helpful staff that I have seen in quite a while. Loved it! Can't recommend it enough and yes, I will return every time I am in Lisbon. Thank you for the wonderful stay!
Stayed 1 night in May 2023
Response from Guest Relations on 9 May 2023
Dear Mrs. Maria,Thank you very much for your excellent feedback.We are committed to providing excellent service to our guests, so we were very pleased to note your positive comment about all the surroundings we provide to make your stay a memorable one.It fills us with pride to know that you enjoyed our hotel, location, the room which has an amazing view to the Tagus River and found our staff friendly and helpful.I would like to add that your words about the service have been shared with all the staff.We are delighted to hear that your experience at Myriad met your expectations and hope to welcome you back again soon.Best regards,

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023
Response from Beatriz Margarido | Receção on 1 Jun 2023
Exmo. Senhor José, Agradecemos a preferência pelo Myriad By SANA durante a sua estadia em Lisboa. O feedback dos nossos cliente é muito importante para nós, pelo que agradecemos o tempo que dispendeu em avaliar a sua mais recente estadia na nossa companhia. Seria um gosto voltar a recebe-lo no Myriad By SANA! Os nossos melhores cumprimentos,

10/10 Excellent

Bachar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 2 nights in Apr 2023
Response from Chloe Neves Guest Relations on 4 May 2023
Dear Guest Bachar,Thank you very much for your excellent feedback.We are committed to providing excellent service to our guests, so we were very pleased to note your positive comment about all the surroundings we provide to make your stay memorable.We are delighted to hear that your experience at Myriad met your expectations and we hope to welcome you back again soon.With best regards,

10/10 Excellent

Rainer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So happy about the room upgrade! Very nice hotel as well
Stayed 3 nights in Apr 2023
Response from Chloe Neves Guest Relations on 25 Apr 2023
Dear Mr. Rainer,We would like to thank you for taking the time to share your experience at Myriad by SANA.It fills us with pride to know that you enjoyed our hotel with an amazing view to the Tagus River, services and found our staff friendly and helpful.Your feedback is most welcome and will be shared amongst the team, so we continue to seek an excellency of service. Kind regards,

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff needs a professional in charge to train them.
Stayed 2 nights in Mar 2023
Response from Chloe Neves Guest Relations on 17 Mar 2023
Dear Mr. John,We would like to thank you for taking the time to share your experience at Myriad by SANA.Please accept our sincerest apologies for not meeting your expectations with our staff. We will take you opinion into consideration.Your feedback is most welcome and will be shared amongst the team, so we continue to seek excellent service. We hope this shortcoming did not make your experience and we hope we can welcome you back soon, giving us the opportunity to make up for the situation you exposed before. Kind regards,

8/10 Good

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Florbela Santos on 22 Mar 2023
Dear Mrs. Theresa Siek,We would like to thank you for taking the time to share your experience at Myriad by SANA. It fills us with pride to know that you enjoyed your stay in our company.Your feedback is most welcome and will be shared amongst the team, so we continue to seek an excellency of service. Kind regards,Florbela SantosGuest Relations

10/10 Excellent

Anastasiya

Stayed 1 night in Feb 2023
Response from Chloe Neves Guest Relations on 10 Feb 2023
Dear Mrs. Anastasiya,Thank you very much for your excellent feedback.We are committed to providing excellent service to our guests, so we were very pleased to note your positive comment about all the surroundings we provide to make your stay a memorable one.We are delighted to hear that your experience at Myriad met your expectations and hope to welcome you back again soon.Best regards,

10/10 Excellent

Anastasiya

Stayed 1 night in Feb 2023
Response from Marco Pinto - General Manager on 6 Feb 2023
Dear Mrs. Anastasiya,Thank you so much for taking the time to share your valuable feedback in regards to your recent stay with us. We have shared your comments with the team, you really made all of us feel so proud and happy and your recognition means a lot to us. We look forward to welcoming you back on your next stay in Lisbon.Kind regards,Marco Pinto General Manager – Myriad By SANA Hotels

8/10 Good

Manuel, V.N.Gaia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2023
Response from Marco Pinto on 30 Jan 2023
Exmo. Senhor Manuel,Gostaríamos de agradecer a sua preferência pelo MYRIAD by SANA Hotels. É com um enorme prazer que recebermos o seu amável comentário e ficamos encantados em saber que excedemos as suas expectativas. É um prazer ter-lhe fornecido o nosso melhor serviço e esperamos recebe-lo/la novamente em breve.Com os melhores cumprimentos,Marco PintoDirector Geral – Myriad by SANA Hotels

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would recommend
Very clean and comfortable. Bathroom shower door leaked horribly onto bathroom floor. Bathroom sinks seemed clogged and drained extremely slowly. Front desk informed us that maintenance would address issue but it didn't happen while we were there the next two days? Other than that, very nice hotel. Great service and great breakfast . Great live entertainment in lobby.
Stayed 3 nights in Jan 2023
Response from Marco Pinto on 28 Jan 2023
Dear Guest,Thank you so much for taking the time to share your valuable feedback in regards to your recent stay with us. We have shared your comments with the team, you really made all of us feel so proud and happy and your recognition means a lot to us. We look forward to welcoming you back on your next stay in Lisbon.Kind regards,Marco Pinto General Manager – Myriad By SANA Hotels