The staff was lovely. It is a cute hotel. The honor bar was adorable, the owner and all of the staff were very kind and for the most part very helpful. My only complaint, and unfortunately, it is pretty bad, is that the first night we were very uncomfortable because the air conditioning was not working, so we didn't sleep well. When I asked about it the next morning, the girl at the desk said that the other people on the second floor said something, so it must be out. I said it was hot. She said, yes the duvets are warm aren't they? So, I guess it is my fault for not pushing the issue, but when I do such things, it doesn't go over well with my husband. He suggested we open the windows for our second and last night. Unfortunately, since we were on the street side, and it was loud, all night long it was loud. My husband is hard of hearing, so he was fine. But I had two nights with no sleep, it kinda ruined Lisbon for me anyway. I'm not saying don't stay there, because it may have just been that person at the desk that morning, it wasn't the owner, perhaps check with them ahead and make sure the AC is working.
