「Poorly trained staff who fail to provide duty of care and provide accommodations to loyal elite members. Issue originated through expedia; however, staff failed to provide a reasonable late-night resolution. Level of member support fell short of Marriott’s standard of service, and staff on site represented Marriott poorly. Tone was condescending and unhelpful. I had to physically relocate to another Marriott property at 3 am, which created more than an inconvenience, it created stress and...
「Poorly trained staff who fail to provide duty of care and provide accommodations to loyal elite members. Issue originated through expedia; however, staff failed to provide a reasonable late-night resolution. Level of member support fell short of Marriott’s standard of service, and staff on site represented Marriott poorly. Tone was condescending and unhelpful. I had to physically relocate to another Marriott property at 3 am, which created more than an inconvenience, it created stress and...
Carla