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Reviews of Kumar Resort Lonavala

3.5 out of 5
Kumar Resort Lonavala
202 B Old Mumbai Pune Highway, Lonavala, Maharashtra

Reviews

5.2
Rating 10 - Excellent. 1 out of 18 reviews" "
Rating 8 - Good. 4 out of 18 reviews" "
Rating 6 - Okay. 6 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 6 out of 18 reviews" "

5.0/10

Cleanliness

5.2/10

Staff & service

5.4/10

Property conditions & facilities

Reviews

2/10 Terrible

mahesh, mumbai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
Not good !not facility! No management No system! Food quantity not good Behaviour not good
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Murtuza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice clean rooms staff very good
Stayed 1 night in Jun 2018

2/10 Terrible

DR VISHAL MADHAVDAS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel
7000/ni8 paid Rooms like 700/night Breakfast bread they don't provide roasted bread no spoon They are interested in outdoor customer for restaurant They think that they are giving free breakfast and doing donation for customers Do teeth and muscle exercise
Stayed 2 nights in May 2018

4/10 Poor

Jiteen

Disliked: Staff & service, property conditions & facilities
Not good un hygiene
Overall It was ok, breakfast was rubbish swimming pool very dirty room was ok
Stayed 2 nights in May 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place to stay. Zero value for money.
No lock in the room, cockroaches in cupboard, intercom does not work, AC was not properly working initially, toilet basin pipe was leaking and floor got wet..later on fixed. One wall mounting fan was hanging down..later fixed. Balcony is never cleaned..chairs and tables are full of mud. Tea/coffee sachets were not replenished unless asked for. I paid 14K for 2 nights on BB basis(2 adults+1 child). Will.never recommemd . Expedia should be held squarely responsible for making such exegerated recommendation .Worst hotel experience in my life.
Stayed 2 nights in May 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Can be chosen
Overall resort is good but services to be improved. You have to ask again again for toiletries. Package was including wifi but wifi was not provided. Lift was also malfunctioning often. Water park and location is excellent.
Stayed 2 nights in May 2018

2/10 Terrible

Kunal, Alibag

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience
Kumar Resort is out dated When I first walked into the lobby, it was a mess, unattractive, and the desk attendant was rude. next getting items into the hotel was extremely rough and the room was dirty. Mirror was not clean. the clean towels were rough. No hair dryer or iron or refrigerater in the rooms. dishes was dirty. Complementary breakfast was not good. No proper room service. NEVER again will I stay at this place and would like to get a refund back for the horrible shock and experience we had staying at this hotel. They charged us Rs 8000/- for one night stay. Also in water park water was dirty and rides were not maintained. VERY DIRTY.
Stayed 1 night in May 2018

10/10 Excellent

Sandesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Go for Water Park only, not rooms
We we're 3 families stayed for a night in new building of Kumar Resorts. Arrival was shaky as the person at reception was rude. No reservation was sent by hotel.com even if we booked 3 weeks in advance. Was asked to produce evidenc of booking. Manager intervened to allow late check-out at 1pm against checkout time of 10 am. That was asked during booking as well and it happened finally. Reception is in old building and rooms we got w in new building. Ground and first floor of new building is a kids play and game zone with extremely loud music playing the whole day. Don't expect peaceful time in room from 10am till 10 pm. Rooms were basic and not worth the money. Bathroom tap wasn't working properly in (401). Towels and drinking water bottle had to be called for as the rooms were not ready probably because they didn't get the booking from hotel.com Game zone on ground floor has ample stuff to keep kids happy. Water park in the property has some decent rides and plenty of swimming pools. Kids enjoyed the water park which opens at 9:30. Water park entry was free for residents. Breakfast buffet was normal, nothing extra ordinary. Resort is on old Mumbai Pune highway with plenty of shops and in middle of Lonavala market. You would get a feel of staying inside of a shopping mall full of kids games instead of staying in a resort. Swimming pools are accessible only when water park is open. Overall... Just ok. Water park is highlight, not the hotel.

6/10 Okay

Vipul

Liked: Staff & service
Just ok
stay Is just ok. moreover issues with payment part. hotel denied to share invoice & had issues with billing.
Stayed 1 night in May 2017

6/10 Okay

Asif , Mumbai

Disliked: Cleanliness, room comfort
Hotel condition needs to improve
Good for water park, but hotel condition needs to improve. Cleanliness is the main factor of rooms which needs to improve along with proper AC functioning. The restaurant food is very good.

8/10 Good

Santosh

Liked: Staff & service, room comfort
Nice property
Was good location was nice and the water park is an added bonus

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very bad experience very rude front desk,extra charges and zero customer service. They are only bothered about charging you for every little thing. I would not recommend even if free.

2/10 Terrible

Inayatali

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended for a family
Very bad experiences.

8/10 Good

Alexander

Liked: Cleanliness, property conditions & facilities
Good hotel to stay, location of the resort is good
Stay @ Kumar Resorts was a good experience, nice place for relaxation.

6/10 Okay

Verified traveller

It's ok but not worth d money
It's a waste of money. The AC was not working & no one was bothered about it. Upon frequent requests for checking the issue manager asked us to shift to another room which was not worth the price we paid. Hotel staff need to be more professional.

6/10 Okay

Rinu, Trivandrum

Liked: Staff & service
Fun trip
Water park was the best part of the trip, reception and staff showed good hospitality, amusement arcade staff was uninterested, cleanliness of changing rooms, toilets, wash rooms was an issue