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Reviews of Phoenix Apartments

4 out of 5
Phoenix Apartments
60 Mountjoy Parade, Lorne, VIC

Reviews

7.8

Good

Rating 10 - Excellent. 76 out of 281 reviews" "
Rating 8 - Good. 114 out of 281 reviews" "
Rating 6 - Okay. 66 out of 281 reviews" "
Rating 4 - Poor. 23 out of 281 reviews" "
Rating 2 - Terrible. 2 out of 281 reviews" "

7.4/10

Cleanliness

6.6/10

Staff & service

8.2/10

Amenities

6.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Lancell, Boronia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location in the middle of Lorne. Great sea views and very spacious

10/10 Excellent

Brenda

Stayed 2 nights in Jul 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing view! Comfy bed, highly recommend. We left an expensive item behind which Tim found & posted back to us, thank you so much for going to that trouble for us. Very much appreciated.
Stayed 4 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Should be a 10 because it is...
Superb. Not sure why this property isn't a 10. Very clean, convenient, grewt location, spacious, well-equipped.
Stayed 3 nights in Jun 2022

10/10 Excellent

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful Apartment, wonderful bed, and amazing view of Lorne Beach
Stayed 3 nights in Apr 2022

10/10 Excellent

ONei

Stayed 3 nights in Mar 2022

8/10 Good

Philip

Liked: Cleanliness, room comfort
Great location and very comfortable apartment, Whoever thought it a good idea to have trees planted in the carpark area has not had to clean the bird droppings off each morning so the duco does not get ruined
Stayed 4 nights in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2022

10/10 Excellent

Bill

Liked: Cleanliness, property conditions & facilities
Very nice & clean apartment.
Stayed 3 nights in Jan 2022

10/10 Excellent

Amanda

Liked: Cleanliness, room comfort
A lovely relaxing weekend away
great apartment, perfect location, quiet, clean, well maintained and excellent service, will definitely stay again, highly recommend.
Stayed 3 nights in Dec 2021

8/10 Good

Dianne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A very central apartment, walking distance to everything. Lots of space and a good view.
Stayed 2 nights in Nov 2021

10/10 Excellent

Margaret

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love the view from the apartment and close to all amenities, restaurants and the beach. No driving required.
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2021

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2021

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
The bed was comfy. The view was excellent. The sound of the Ocean at night was amazing. Overall a wonderful stay. Glasses and cups a bit dirty.
Stayed 2 nights in Jan 2021

10/10 Excellent

Susanna

Liked: Cleanliness, room comfort
Wonderful - the perfect location
Perfect location , right across the road from the beach. We stayed in unit 6 which has wonderful views of the water , and balcony makes use of the views. Apartment small , but nothing lacking . Lounge / dining and good kitchen , bedroom of good size and bathroom very nice. Apartment recently refurbished and it was clean and tidy upon arrival . Air conditioning in main living space and a good size TV . No children under 21 which is good when you are wanting to relax on holidays . Steps up to this apartment so if you have mobility issues, this may not be suitable . Shops and cafes all within walking distance . Easy collection of key off site . Highly recommended and we will stay here again
Stayed 4 nights in Jan 2021

10/10 Excellent

Sheryl

Liked: Cleanliness, room comfort
great view
great location, close to shops beach and restaurants. very spacious
Stayed 5 nights in Nov 2020

10/10 Excellent

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Oct 2020

10/10 Excellent

Meg, Brisbane

Travelled with partner
Liked: Cleanliness, amenities
Lovely spacious apartment in a great spot overlooking the ocean in Lorne. Friendly helpful service at check-in
Stayed 2 nights in Feb 2020

10/10 Excellent

PeterM, Chisholm, ACT

Travelled with partner
Liked: Cleanliness, amenities
Liked the very spacious apartment. Could benefit from having a dishwasher in the kitchen; body wash in the bathroom; a soap holder in the shower recess;and,a cabinet between the bed and the window to place a bag and keep some clothing. Did not like the parking arrangements. Had to drive down a back lane to access the parking which lacked any semblance of security as it was open to the public and had delivery trucks and other vehicles going past at all hours.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location in Lorne. The balcony with the ocean view is really nice. The apartment is spacious with comfortable retro furniture. Would definitely go back. The only negative was noisy neighbours in the room below on a Friday night.
Stayed 3 nights in Dec 2019

8/10 Good

Peter

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only bad thing was two lights in the bedroom didn’t work.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
The property was neat enough. Could be cleaner. Not sure when the floors were last mopped. No iron, no mop, very basic kitchen ware.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Don’t stay in apartment 4 if you want any view!
Our apartment had NO view. False advertising and the beds were VERY comfortable. We didn’t get much sleep
Stayed 2 nights in Apr 2019

8/10 Good

J

Liked: Cleanliness, amenities, property conditions & facilities
Centrally located Close to shops. Easy walk to beach.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with pets, Travelled with partner
Disliked: Amenities, property conditions & facilities
The location behind main St shop, easy access walking through to shops and lovely Park and beach,however service road at back of ppty,(adjacent to bedroom) extremely noisy , rubbish collection , early morning and during the day commercial deliveries made for not much quiet time.Bathroom modern, no shelves for shower jells and shampoo etc, had to leave shower to get these items,inconvenient.Bed comfortable,plenty of storage..kitchen area Very tired and dated with minimal appliances etc.Had to buy some cutlery as we were having friends for dinner and not enough for four persons .Heating good but no aircon if hot .Ok stay if travelling through Lorne for a night or so. Property very bland with no pics etc.very cold.feeling.We chose this as dog friendly..well ..no garden or anything for dog,wired off concrete deck and concrete laneway out the back with other properties signs say no dogs allowed right outside the back door...No area for little friends to do what they need to do...not good or accurate promotion of Dog Friendly.
Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveller

Travelled with partner
Black mold in the shower. Ground floor request but 11 steps and my husband needs a cane to walk. Bed so dipped in the middle, very uncomfortable, long since needing replacement. No plug for the bathroom sink. Hard to manage keypad for entry. When replacing key whole thing fell out, tricky to replace. Overlooked (into room) by other units and needing to keep blind closed making it dark. Also hard to locate entrance.
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveller

Close to town and beach The heaters were welcome on the cool evenings Comfortable bed. Unit basically supplied especially in the kitchen Shower recess, pools.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was extremely close to the beach and main road which was fantastic, we didn’t need to use our car. It had everything we need and very clean and modern.
Stayed 3 nights in Mar 2019

8/10 Good

Kapitan

Travelled with family
Liked: Cleanliness, staff & service
Central possition, close to shops, venues and restaurants.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that it was in the Main Street of Lorne close to the shops, beach and walking tracks! Slightly older place and quite simple. Could may be do with a little freshening up but still suited our needs!
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location across from beach close to restaurants great apartment
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Location was great but didn’t realize no AC Ccccccccccc
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach treat.
After deciding to take my parents to the coast of Victoria we booked this spot and was not disappointed. Lovely area, great rooms and close to the beach. Perfect.
Stayed 2 nights in Feb 2019
Response from Great Ocean Retreats on 5 Mar 2019
We are delighted that you chose to stay with us for your visit to our beautiful coast. We are glad to hear you enjoyed your stay and we look forward to welcoming you back again soon. Regards, Lili

8/10 Good

Verified traveller

Travelled with partner
No coffee maker Is available For the coffee provided.
Stayed 2 nights in Feb 2019
Response from Great Ocean Retreats on 8 Feb 2019
Sorry to hear that. What apartment are you in and we will purchase one for you. Our office contact details are 52200500. Great Ocean Retreats

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Position and view were great. apartment condition was ordinary
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was really worried because of the negative feedbacks but when we first got there I was amazed. Location was perfect, finding the parking and check-instruction was spot-on. We stayed in apartment 6 which was on the higher level. Bed was very comfy, kitchen was equipped, spacious living area, nice view....we just couldn’t fault anything. Thank you Phoenix Apartments, we will definitely come back to stay with you again. Xx
Stayed 3 nights in Dec 2018
Response from Great Ocean on 26 Dec 2018
On behalf of the Management of Great Ocean Retreats, we a pleased with your positive feedback. Thank you, have a wonderful sunny stay. Great Ocean Retreats

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close location to everything you needs, shops, beach and fabulous view
Stayed 2 nights in Dec 2018
Response from Great Ocean on 26 Dec 2018
Thank you for your feedback. Regards,Great Ocean Retreats

6/10 Okay

Verified traveller

Travelled with family, Travelled with pets
Disliked: Staff & service
Unfortunately this was only one of two properties I saw that allows dogs so that as good. Few things I was disappointed about no air-con just huge fan., no iron which is one of the essential and amenities no instant coffee air soap, shampoo and conditioner. Could do with a little TLC.... hall ways never swept...
Stayed 4 nights in Dec 2018
Response from Great Ocean Retreats on 13 Dec 2018
Hi, Unfortunately yes there is no a/c, however we don't list it as a property attribute. We always supply guest amenities and have coffee, tea and other basics in the pantry but I'm sorry if it was overlooked. Also we have a laundry which housed the iron and ironing board. I'm sure we could have rectified these issues if you have called our office.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2018

8/10 Good

Steve, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, right in middle of town. Great living room space.
Stayed 2 nights in Oct 2018

8/10 Good

Izabella, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property is right in the middle of small Lorne.Very convenient if you like early morning walks along the beach with cup of your delicious cup of coffee. I discover Kaos cafe next door. Its very clean place with lovely view. We enjoyed our experience.
Stayed 2 nights in Oct 2018

8/10 Good

Linda, Melbiurne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the location right in centre of town. Very quiet to sleep. A little spruce up of paint would make a lot if difference , but it's just cosmetics. Bed comfy and adequate cooking utensils etc.
Stayed 3 nights in Oct 2018

10/10 Excellent

Drew, Moonee Ponds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge apartment, overlooking beach. A bit old, but a lot of space for the money.
Stayed 2 nights in Oct 2018
Response from Great Ocean Retreats on 25 Oct 2018
We trust you enjoyed your stay and we look forward to welcoming you back again soon. Regards, Great Ocean Retreats