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关于大都会套房酒店的点评

2.5 out of 5
大都会套房酒店
946 S Bonnie Brae St, Los Angeles, CA

点评

7.4

还可以

10 分 - 超赞。77 条好评，共有 237 条点评" "
8 分 - 还可以。73 条好评，共有 237 条点评" "
6 分 - 一般。36 条好评，共有 237 条点评" "
4 分 - 很差。20 条好评，共有 237 条点评" "
2 分 - 糟糕。31 条好评，共有 237 条点评" "

8.0/10

清洁度

7.4/10

员工和服务

7.2/10

服务设施

7.4/10

住宿条件和设施

7.4/10

环保

点评

10/10 超赞

Dwhyte，Wildwood

2024 年 5 月入住 1 晚
GM 于 2024年05月6日 的回复
Thank you Dwhyte! It was a pleasure having you with us.

10/10 超赞

Lorenzo

满意：清洁度、员工和服务、住宿条件和设施
Good
2024 年 4 月入住 1 晚
GM 于 2024年05月6日 的回复
Thank you Lorenzo! It was a pleasure to serve you!

8/10 还可以

Ryoya，Okazaki

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 5 晚
GM 于 2024年04月26日 的回复
Thank you! Hope to see you in LA again!

10/10 超赞

Tony，Lancaster

满意：清洁度、员工和服务、服务设施、住宿条件和设施
A boutique style inn, with all the necessary comforts. Easy access to all of downtown has to offer.
2024 年 2 月入住 1 晚
GM 于 2024年04月16日 的回复
Thank you for the review Tony! We were glad you enjoyed and hope to see you again!

10/10 超赞

Patrick

满意：住宿条件和设施，员工和服务
2024 年 3 月入住 1 晚
GM 于 2024年03月18日 的回复
Thank you Patrick! We really appreciate your response and hope to see you again!

10/10 超赞

Solomon

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Second time on a trip just me and a friend we would enjoy thinks
2024 年 2 月入住 1 晚
GM 于 2024年03月18日 的回复
Thank you!

8/10 还可以

Blanca

2024 年 2 月入住 1 晚
GM 于 2024年04月13日 的回复
Thank you. Wish we could have made it a 5 out of 5 stay, please let us know how and we will try our best if you ever come back!

2/10 糟糕

Jung，Los Angeles

2024 年 1 月入住 1 晚
GM 于 2024年01月22日 的回复
Sorry about your experience. Not sure what happened. It would be helpful to provide some feedback so we know what made you have such a bad experience.

6/10 一般

Austin

2024 年 1 月入住 3 晚
GM 于 2024年02月21日 的回复
Thank you.

10/10 超赞

Shikira

2024 年 1 月入住 1 晚
GM 于 2024年01月22日 的回复
Thank you!

8/10 还可以

Thomas

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel was simple but did the job, had everything you would need to sleep comfortably for a few nights. Only 15mins walking distance from the Convention centre, not a very safe walk (tents, trash, people on the floor...) but that's LA in general Haven't had any issues in the Hotel besides the reception not open 24 hours but there's an emergency number if you really need
GM 于 2024年02月21日 的回复
Thank you!

10/10 超赞

Lorenzo

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
GM 于 2023年12月25日 的回复
Thank you Lorenzo! We hope to see you again. Hope you enjoyed your evening with us and am glad you did.

8/10 还可以

flor

满意：住宿条件和设施，员工和服务
2023 年 12 月入住 3 晚
GM 于 2023年12月7日 的回复
Thank you Flor! Hope to see you again

10/10 超赞

Joaquin，Bayside

满意：住宿条件和设施，员工和服务
You never know what you're going to get when you stay west of Dowtown. This hotel was nice and quaint. Staff was kind and the room was great. Super affordable, great location. Would absolutely stay again.
2023 年 11 月入住 1 晚
GM 于 2023年11月17日 的回复
Thank you Joaquin! It was a pleasure having you as well and we hope to see you again soon! Take care.

10/10 超赞

Alena

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The best price/quality ratio, extremely welcoming and accommodating personnel, walking distance to multiple restaurants and I would assume public transport. The hotel has its own parking space that conflicts with the property description on Expedia, but it was very easy to get around to the Magic Box, Beverly Hills and seems that everything was pretty reachable (traffic is no worse than in DC for sure!). The hotel itself is newly renovated, small and has very comfortable rooms. In case of outside noise, we were able to turn the AC on fan and it was very nice stable white noise throughout the night versus our friends (we were staying for a conference) who didn’t have this option, suffered sleepless nights throughout their stay. We had literally no issues at all and so grateful for staying in Metropolitan Inn. Will definitely recommend to everyone!
2023 年 11 月入住 7 晚
Sage, GM 于 2023年11月15日 的回复
Thank you so much for the kind words and opinion! It was a pleasure having you as well and we hope you enjoyed LA as much as you anticipated! Hope to see you again!

8/10 还可以

alyssa

2023 年 11 月入住 1 晚
GM 于 2023年12月7日 的回复
Thank you Alyssa! Hope to see you again!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
The bed was comfortable but the pillows were horrible
2023 年 11 月入住 2 晚
GM 于 2023年11月15日 的回复
Thank you for your review. We appreciate your feedback and will forward to management. We use a softer pillow as many people prefer that over harder ones. Its just more for the masses. We will keep some different types for the future so people who prefer those can ask.

8/10 还可以

Martha

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good. But we paid extra $35 for parking lot..
2023 年 10 月入住 1 晚
GM 于 2023年11月6日 的回复
Thank you for your review! We hope to see you again. Thank you!!

6/10 一般

Jose X

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property was nice and staff was friendly. Pictures are as is. Theres plenty of places to eat, theres even a korean bbq place right next door. My only real issue is the parking. Expedia says theresno on sight parking, but there is. But only 6 spots and they are $30 a piece. So make sure to find a way to park for your stay.
2023 年 10 月入住 1 晚
GM 于 2023年11月2日 的回复
Hi Jose, thank you for the review. As you stated correctly, online we do say no parking onsite as we are limited. On the weekends, especially, we get full quickly so after that we let guests know we do not have any onsite parking available. I just want to know if the 3/5 rating you gave is because of the parking, as we clearly disclosed we do not have any. But, if it the room and stay then that is justified. I middle review really affects us mom and pop businesses as majority of customers usually leave reviews when there is something bad they wish to say rather than a guest who had a good stay but do not take the time to write a review. We truly appreciate your visit and hope to see you again.

4/10 很差

Sabrina

不满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 2 晚
GM 于 2023年10月24日 的回复
Sorry to hear so low. Please do explain how we can make it a better experience for you.

10/10 超赞

Alice

与家人出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 7 晚
GM 于 2023年10月19日 的回复
Thank you so much! It was a pleasure having you as well. We hope to see you again! Take care.

2/10 糟糕

Marie

与家人出行, 商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Instead of this being called an Inn and Suite, it should be called a hourly motel. The smell was horrible. As soon as I opened the door, I had to get Lysol from my luggage and spray. It was old and outdated. There was no one at the desk and no security. I checked in at 9:30 and checked out at 11:30 pm and relocated to the Live Hotel across the street which was cheaper, cleaner, had security and served breakfast each day. I would definitely NOT recommend this place at all!
2023 年 10 月入住 4 晚
GM 于 2023年10月18日 的回复
One review does not represent all who have come from out of state or country and actually enjoyed their stay and all say the room is extremely clean. The lady at the front desk also asked if everything was okay but your response was that you had to leave early unexpectedly without offering an explanation. Each and every room is actually wiped down with bleach and water mixer which is much better than what many places do. Hope LA was good to you but LA does not need divas, we already have enough.

10/10 超赞

Mamdoh

满意：清洁度、员工和服务、住宿条件和设施
Every thing nice and clean, if i suggest something to get better experience it would be the Ac if they can upgrade the AC the room will be more quiet.
2023 年 10 月入住 6 晚
GM 于 2023年10月18日 的回复
THANK YOU!!!!

2/10 糟糕

Leahnny

2023 年 10 月入住 1 晚
GM 于 2023年10月13日 的回复
Thats understandable because you had 7 guests in your room when only 4 are allowed in the middle of the night until morning. You should be happy we only charged 50 instead of the full 100 deposit. Also, we have video and photo proof of the number of guests entering and exiting before you decide to file a claim which not only will you lose you will also lose an additional 35 for filing that claim. Have yourself a swell day!

6/10 一般

Tuionesia

Good
2023 年 10 月入住 1 晚
GM 于 2023年10月12日 的回复
thanks, what can we do to make it a better experience? We tried to have the room ready for you and rerouted my housekeeper to ensure you were able to check in early.

10/10 超赞

Yvette

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚
GM 于 2023年10月12日 的回复
Thank you Yvette! I hope you are doing well and take care!

8/10 还可以

Andreas

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly and very helpful landlord, quiet, clean and large room, close to the downtown area (only a 20 minutes walk to the Crypto.com Arena).
GM 于 2023年10月5日 的回复
Thank you Andreas! It was a pleasure having you as well. Hope to see you again!

8/10 还可以

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
I enjoyed my stay here at Metropolitan. The staff was nice and friendly. The hotel was clean. The only downside is the parking, which is an additional fee, small and its first come first bases so depending at what time you get in you don't know if you will have a parking space. Aside from that it was a great stay. I would definitely and probably will stay there again.
2023 年 9 月入住 1 晚
GM 于 2023年09月29日 的回复
Thank you for your honest review. Probably one of the most correct description I have had from a client. We hope to see you again. Thank you again!

8/10 还可以

Andrea

2023 年 9 月入住 4 晚
GM 于 2023年10月18日 的回复
Thank you. What can we do to make it a 5/5 experience? We would appreciate your feedback.

2/10 糟糕

Julia

与家人出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
No parking available for guests. Did not stay and would like a full refund.
2023 年 9 月入住 1 晚
GM 于 2023年09月25日 的回复
Unfortunately, as explained, it is stated online there is no parking at the property. There was no misadvertising it was just a lack of doing proper research. It is unfair to leave a 1 star when you never got to experience the staff or room which is what we sell and live on and to receive a 1star really hurts our reputation for the room not the parking which you are angry about. Don't be mad at someone else for your faults

6/10 一般

Maria

2023 年 9 月入住 1 晚
GM 于 2023年10月12日 的回复
Thanks, we would like to know what we can do better for a better rating next time. Feedback is appreciated

8/10 还可以

Jimmy

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 3 晚
GM 于 2023年09月2日 的回复
THANK YOU.

10/10 超赞

Juana

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
GM 于 2023年08月29日 的回复
Thank you! It was a pleasure having you as well!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good place to stay
Clean room with nice amenities.
2023 年 8 月入住 2 晚
GM 于 2023年08月10日 的回复
Thank you so much for your review! We hope to see you again soon.

10/10 超赞

River

2023 年 8 月入住 1 晚
GM 于 2023年08月29日 的回复
Thank you!

10/10 超赞

Jonathan

满意：清洁度、员工和服务、住宿条件和设施
Everything was clean and very nice room as well
2023 年 7 月入住 1 晚
GM 于 2023年07月12日 的回复
Thank you Jonathan! See you soon!

8/10 还可以

Daniel

满意：清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 3 晚
GM 于 2023年07月7日 的回复
Thank you Daniel! We appreciate your business and hope to see you again soon!

10/10 超赞

Katie

满意：清洁度、员工和服务、住宿条件和设施
They replaced my towels and made my bed daily which was nice. Room was very clean and spacious. Lots of restaurants and food stands within walking distance.
2023 年 6 月入住 3 晚
GM 于 2023年06月28日 的回复
Thank you so much. It was a pleasure to have you as our guest and we hope to see you again!

10/10 超赞

roy

2023 年 6 月入住 2 晚
GM 于 2023年07月7日 的回复
Thank you Roy! We appreciate your business and hope to see you soon again!

10/10 超赞

Eric

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was very clean and offered a lot of security. I did have to pay for the parking but it was worth it because the parking was right behind it and no one was going to be able to like hit my rental car if I parked down the street or anything. I felt very secure because there were cameras at the entrance way and in the hallways to ensure more security. I would recommend for others to stay here very worth your money. Also it was very close to a lot of things and very close to downtown so yeah I'll recommend.
2023 年 5 月入住 5 晚
GM 于 2023年05月16日 的回复
Thank you very much Eric! We hope seeing you again and thank you for the kind words!

8/10 还可以

TAEMIN

2023 年 5 月入住 1 晚
GM 于 2023年05月16日 的回复
Thank you Taemin! It was nice to have you to. We hope to see you again!

4/10 很差

Raul

与家人出行
不满意：员工和服务、服务设施、住宿条件和设施
Only 5 parking spaces. They charge 35/day if you want to park. Very narrow driveway.
2023 年 5 月入住 2 晚
GM 于 2023年05月14日 的回复
It is stated online the property does not have parking. You are the lucky one out of the five that had parking. Wish we had more but that's life

8/10 还可以

chinedu

满意：清洁度、住宿条件和设施、客房舒适度
I was satisfied with my stay
2023 年 5 月入住 4 晚
FM 于 2023年05月10日 的回复
Thank you.

6/10 一般

Sungshin

2023 年 5 月入住 3 晚
GM 于 2023年05月30日 的回复
Sorry we couldn't have given more. I wish as a small business we would try our best and provide a 5/5 experience. Thank you for your review.

10/10 超赞

Bastian

2023 年 3 月入住 4 晚
GM 于 2023年05月2日 的回复
Thank you Bastian! Hope to see you again!

10/10 超赞

David

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
Room was very nice. Quiet, clean, comfortable. Need lamps on bedside tables. Was difficult to understand the lady who worked the front desk, but she wà trying very hard to help us. Check-in area was adequate but nothing special. We were seeking a place rest and sleep and were very pleased with our room.
2023 年 4 月入住 5 晚
GM 于 2023年04月11日 的回复
Thank you David! Hope to see you again!

8/10 还可以

真实旅客

满意：员工和服务，清洁度
不满意：客房舒适度
2023 年 4 月入住 1 晚
GM 于 2023年04月5日 的回复
Thank you!

10/10 超赞

Rashed，Rapid city

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I can’t expect anything better at the price I got, in downtown. Special mentionable portion of the hotel is its cleanness. The washroom was super hygienic.
2023 年 3 月入住 3 晚
GM 于 2023年04月5日 的回复
Thank you Rashed! Means a lot to have small compliments for a small business. It was a pleasure having you and hope to see you again.

10/10 超赞

Soco

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Todo muy bien, habitación muy limpia, la cama muy cómoda al igual que las almohadas, limpias las sábanas y fundas, el personal muy atento
GM 于 2023年04月1日 的回复
Gracias! Thank you very much! We hope to see you again.

10/10 超赞

DANIEL

团体旅客
满意：住宿条件和设施
Hidden Gem
Hidden gem, this property I would see while I use to stay at the competitor across the street but due to some unforeseen circumstances caused by my travel companion the competitor placed me in the DNR (whoopie) well not the end all. I did find this location smaller but better service and not stuck up or jerks like the Ramada employees are. Metropolitan staff were awesome, do know that the parking is very reduced and only 6 spots but may be limited when full. I never encountered this but getting into 1 assigned spot always was a piece of work having to pull in then reverse to pull forward. then sharp turns with limited forward and backward moving when the lot was a bit full, def not ideal for the trucks or a big van. The suite is where I have always stayed, roomy and very well ventilated. Microwave and fridge provided. 2 tvs with directv, oh and the shower and body wash smell amazing
2023 年 2 月入住 1 晚
GM 于 2023年03月5日 的回复
Thank you!