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Pacific Palms Resort

4.0 star property
Suburban resort with 2 restaurants and full-service spa

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Photo gallery for Pacific Palms Resort

Relax by the serene pool surrounded by palm trees and lush greenery, offering a comfortable spot to unwind with a clear view of the distant mountains.
Relax in the hotel lobby's central seating area, surrounded by cushioned chairs and a glass-top table.
Stunning historic landmark with a clock tower, surrounded by lush greenery and a paved walkway.
Relax in the serene outdoor lounge with sofas, chairs, and a fire pit, surrounded by palm trees and a breathtaking view of the lush landscape and distant mountains.
Couples can exchange vows beneath a picturesque gazebo surrounded by lush greenery and vibrant flowers.

Popular amenities

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, Mountain View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, Mountain View

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Shower/bath combination
Hairdryer
Private bathroom
  • 400 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room

8.4 out of 10
Very good
(128 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Shower/bath combination
Hairdryer
Private bathroom
  • 400 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, City View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, City View

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Shower/bath combination
Hairdryer
Private bathroom
  • 400 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Executive Room, City View, Executive Level

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Executive Room, City View, Executive Level

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Shower/bath combination
Hairdryer
Private bathroom
  • 450 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Executive Room, Mountain View, Executive Level

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Executive Room, Mountain View, Executive Level

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Shower/bath combination
Hairdryer
Private bathroom
  • 450 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Map
1 Industry Hills Pkwy, La Puente, CA, 91744

What's nearby

  • Puente Hills Mall - 4 min drive - 3.7 km
  • Round 1 Bowling and Amusement - 4 min drive - 3.7 km
  • La Puente City Park - 5 min drive - 4.8 km
  • California State Polytechnic University, Pomona - 12 min drive - 13.0 km
  • City Of Hope Hospital - Duarte - 21 min drive - 21.1 km

Getting around

  • Walnut Industry Station - 10 min drive
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.) - 46 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Taco Del Rio - ‬13 min walk
  • ‪Jack in the Box - ‬3 min drive
  • ‪Tierra Mia Coffee - We - ‬3 min drive
  • ‪Little Caesars Pizza - ‬16 min walk

About this property

Pacific Palms Resort

Resort located in City of Industry
A golf course, dry cleaning/laundry services and a bar are just a few of the amenities provided at Pacific Palms Resort. Tee up with amenities, such as a driving range and golf lessons, at this resort. Indulge in a massage, a facial and a body scrub at the on-site spa. Make sure that you enjoy breakfast, brunch, lunch and dinner at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a health club and a business centre.
Other perks at this resort include:
  • An outdoor pool
  • Free self-parking, plus valet parking (surcharge)
  • Cooked-to-order breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-out
  • Express check-in, multilingual staff and concierge services
  • Guest reviews say great things about the helpful staff
Room features
All 292 rooms offer comforts such as air conditioning and bathrobes, as well as perks such as free WiFi and safes.
More conveniences in all rooms include:
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Bathrooms with shower/bath combinations and free toiletries
  • 42-inch LED TVs with premium channels
  • Balconies, on-request microwaves and coffee/tea makers

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Chinese (Mandarin), English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Valet parking on site (USD 14 per night)

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11 AM on weekdays and 7 AM to 10:30 AM on weekends; USD 10 to 24.95 per person
  • 2 restaurants
  • A bar/lounge

Things to do

  • 36-hole golf course
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Health club
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 45,000 square feet of conference space
  • Business centre
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 11 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LED TV with premium channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 40 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 35.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 24.95 per person
  • Valet parking fee: USD 14 per night
  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees
  • An in-room refrigerator is available for an additional fee
  • In-room microwave fee: USD 35 per night
  • Rollaway bed fee: USD 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Pacific Palms Resort City Of Industry
Pacific Palms Resort
Pacific Palms City Of Industry
Pacific Palms
Pacific Palms Hotel City Of Industry
Pacific Palms City Of Industry
Pacific Palms Resort Resort
Pacific Palms Resort La Puente
Pacific Palms Resort Resort La Puente

Frequently asked questions

Does Pacific Palms Resort have a pool?

Yes, this property has an outdoor pool. Pool types include heated pools.

Is Pacific Palms Resort pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 40 per pet, per night. Service animals are exempt from fees.

How much is parking at Pacific Palms Resort?

Self-parking is free at this property.

What time is check-in at Pacific Palms Resort?

Check-in start time: 4:00 PM; check-in end time: midnight.

What time is check-out at Pacific Palms Resort?

Checkout is at noon.

Does Pacific Palms Resort provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Pacific Palms Resort located?

Located in City of Industry, this spa resort is within 3 miles (5 km) of Round 1 Bowling and Amusement, Puente Hills Mall and La Puente City Hall. La Puente City Park is 2.9 mi (4.7 km) away.

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Pacific Palms Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 604 out of 1017 reviews
Rating 8 - Good. 195 out of 1017 reviews
Rating 6 - Okay. 106 out of 1017 reviews
Rating 4 - Poor. 60 out of 1017 reviews
Rating 2 - Terrible. 52 out of 1017 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and professional respectable staff and very clean hotel resort.
Stayed 1 night in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, amenities
Great location and fantastic views
Stayed 2 nights in Jul 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quiet getaway
Stayed 1 night in Jul 2025

10/10 Excellent

Lee

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, stayed in a room overlooking the golf course. Spacious room, plenty of parking Staff were friendly. I Would definitely stay here again.
Stayed 1 night in Jun 2025

10/10 Excellent

Abeer

Liked: Cleanliness, staff & service, property conditions & facilities
Great vacation resort
Stayed 2 nights in May 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to just get away for a local family.
Stayed 1 night in May 2025

10/10 Excellent

Edward

Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Would come back again...
Stayed 1 night in May 2025

8/10 Good

Siying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staffs at the front desk. Room is clean and the area is nice. Will definitely stay in here next time!
Stayed 1 night in Jun 2025

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, clean, quiet and nice.
Stayed 1 night in Apr 2025

10/10 Excellent

Azzam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a wonderful place but it’s need remodeling
Stayed 5 nights in Jul 2025

10/10 Excellent

Juan C

Liked: Cleanliness, amenities, property conditions & facilities
It was really nice!
Stayed 1 night in May 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great venue and hotel
Stayed 1 night in Apr 2025

10/10 Excellent

Yuhong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet place for conferences and team bonding
Stayed 1 night in May 2025

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property here. Great view of the San Gabriel Valley also. If you like golfing this place has a golf course on it too.
Stayed 1 night in Jun 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool little resort not too far away from the city. Felt like a little getaway but yet in the middle of home.
Stayed 1 night in Jun 2025

10/10 Excellent

nataly

Liked: Cleanliness, amenities, property conditions & facilities
Great views
Stayed 1 night in Jun 2025

10/10 Excellent

LYDIA

Liked: Amenities, property conditions & facilities
Bert nice
Stayed 1 night in Jul 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the spa and view
Stayed 1 night in May 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities
Good gold and range and parking
Stayed 1 night in May 2025

8/10 Good

Timothy

Liked: Cleanliness, staff & service
This place has a bit of age showing, especially the guest rooms. Bathrooms could use a refresh for sure. Main common areas are quite nice. Excellent views. Weird elevator bank layout from lobby to guest rooms.
Stayed 1 night in Jul 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much to do around the area and not many options for food and good snacks. Otherwise, it is a great place to relax and enjoy nature and golf (if you're into golfing). The personnel is professional, efficient and friendly.
Stayed 3 nights in Jul 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Just beautiful and friendly staff at the front desk and restaurant.
Stayed 2 nights in Apr 2025

8/10 Good

JENNY

Liked: Cleanliness, amenities, property conditions & facilities
Just ok
Stayed 2 nights in Jul 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The resort was amazing very clean can't wait to go back!
Stayed 1 night in Feb 2025

10/10 Excellent

Meliza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and friendly staff
Stayed 1 night in Mar 2025