Monroe Lost Lake Hotels

"Customer service needs attention. Walked in to book 2 rooms. The guy at the front desk was on phone for about10 minutes. I think his name is (Toni) Asked for room rates, rates were about 30$ more per room than online prices. Asked questions about pool timing and rooms. Very unpleasant to answer the questions. Paid my deposit for two rooms, one with the card and another room by tapping the same card. He said he shouldn’t technically be accepting that because I used 2 different methods with same card. Not sure how it matters if paid by tap or swiping or inserting. Not sure if he knows that if the card is tapped it shows a different number on the system. Went to get dinner after getting the keys done. Came back to find out both the room keys were not programmed. All 4 keys for both rooms not working. Went back to get it programmed and the staff again unhappy to reprogram. Gave me a free advice not to keep the keys with any devices/phones etc. All together just the staff was very unpleasant and not helpful. Hot tub worked great. But yellow color for pool water. Nice comfy beds some chirpy noise through out the night. No drinking water bottles so make sure carry drinking water specially if you are traveling with kids. Good breakfast and easy check out. "

"Yes"

"The front desk, check-in clerk was excellent! Thank you, sir. "

"Quiet, comfortable, great night sleep after a busy day at the Fairgrounds. Close and convenient"

"The room was clean and the staff were great, thank you."

"Awesome stay!"

"Check in was a breeze, staff was friendly and helpful. Room was nice for the price"

"The room was clean, the staff friendly and the amenities were great. I guess the cable was out, but we didn't care since television watching was not a priority."

"I did not go for business. Room was clean"