「The service was excellent and the staff was helpful when needed. Hotel location was convenient for my personal need and might be far for others. However with car it was worth the stay and ability to have a good night sleep without the motorcycles noise at nights which is major problem in Marrakech.」
「Terrible service, especially from the hotel restaurant and reception staff.
For two days, our room key card did not work. We had to go to reception 5–6 times a day, and every single time we had to wait for a member of staff to come and open our room for us. The staff were extremely rude and unhelpful. Instead of actually resolving the problem, they kept giving us new key cards, which failed every single time.
The room was also not clean. I am attaching photos of a cockroach that was walking...
「Overall it was ok. Unfortunately the service lacked at times and several phonecalls had to be made in order to get any kind of service in the room.
1. EG I pre-ordered in advance some ice, glasses and mixers in advance to my room (I had an exec room). I requested that it be delivered at 6.30. At 7pm I was still chasing which wasnt great as I had invited some people over from my group for pre dinner drinks before dinner we left for dinner at 8. It eventually came at 7.15.
2. Second time I...
「I stayed here as a solo traveller for 5 nights. The room was huge and I was fortunate to have a ground floor room which opened on to the pool area.
Breakfast was good with lots of options. However that was the only meal I ate in the hotel so can’t comment further on other food options.
The staff were all great and very courteous and helpful.
Would certainly recommend or stay again!」