It was the worst hotel I had ever stayed. The staff and management of the hotel were very awful. I was told by hotel.com to pay by CHF however I was charged by USD from my credit card and I had to bear the extra exchange loss in this case. When I arrived at the hotel, I was shown the slip of USD to sign off. I refused to sign on it and ask the staff to reverse the USD and charge me CHF. The staff promised that they would resolve the problem when their manager would be back several days later and would give me the feedback soon. However, I did not receive any reply from them even afterwards I sent email to them, no any response. Moreover, when I asked the hotel.com for help, the hotel argued that they did not charge me any USD at all. They insisted that it was my card problem rather than their problem. Even I showed them my bank record to prove my card can be charged with either CHF or USD. They did not admit to do it. It was unbelievable that they told a lie in this case. Although it was not that big money but it was a moral issue. And I was really disappointed by both the hotel and hotels.com. I would tell all my friends by social networking the behavior of the hotel.
Kelly
4/10 很差
tmtpoon,Hong Kong
2014 年 8 月 8 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good location but poor service
The hotel is located near the station and river. The TV control is missing and we have to ask for a spare one. There is no air conditioning in the room. There is no cleaning service unless we ask for one. This is by far the worst hotel we have ever stayed during our trip in Europe which covers four countries and seven hotels.
tmtpoon
2/10 糟糕
Anita
2025 年 6 月 1 日
满意:员工和服务,清洁度
不满意:住宿条件和设施
Anita
2025 年 5 月入住 1 晚
10/10 超赞
Rosie
2025 年 5 月 25 日
满意:清洁度、服务设施、住宿条件和设施
Rosie
2025 年 5 月入住 2 晚
10/10 超赞
John
与家人出行
2025 年 5 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a double with a wonderful terrace. The pool looked great, although we didn’t swim.
The hotel’s location is perfect, in the middle of Lucerne’s old town. Rooms were very quiet.
John
2025 年 5 月入住 2 晚
10/10 超赞
arely
团体旅客
2025 年 5 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nos gusto mucho el hospedaje, en buena zona, super limpio y en recepcion te atienden super bien, lo disfrutanos mucho el hospedaje
arely
2025 年 5 月入住 1 晚
10/10 超赞
Tom
2025 年 4 月 28 日
Tom
2025 年 4 月入住 1 晚
10/10 超赞
Sylvia
团体旅客
2025 年 3 月 24 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nos encanto la atención que recibimos, nos asesoraron en todo momento y la ubicación es excelente.
Sylvia
2025 年 3 月入住 1 晚
10/10 超赞
Francisco
2025 年 3 月 14 日
满意:清洁度、员工和服务、住宿条件和设施
Cuarto espacioso, agua caliente, zona increíble
Francisco
2025 年 3 月入住 2 晚
10/10 超赞
haldun
2025 年 1 月 24 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
haldun
2025 年 1 月入住 1 晚
10/10 超赞
haldun
2025 年 1 月 23 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
haldun
2025 年 1 月入住 2 晚
10/10 超赞
steve
与家人及幼儿出行
2025 年 1 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean. Staff were helpful. Close to all attractions.
steve
2025 年 1 月入住 3 晚
10/10 超赞
Timothy
2024 年 9 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Front desk staff was friendly and amazing. 10 minute walk from the train station. Nice area.
Timothy
2024 年 9 月入住 1 晚
10/10 超赞
Marie
2024 年 8 月 2 日
Marie
2024 年 7 月入住 1 晚
6/10 一般
Stig
与家人出行
2024 年 7 月 31 日
满意:员工和服务,清洁度
不满意:客房舒适度,住宿条件和设施
Stig
2024 年 7 月入住 1 晚
10/10 超赞
Karla María
与家人出行
2024 年 7 月 21 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excelente la estancia y la atención! Todo queda muy cercas y te dan la tarjeta de autobús gratuito.
Karla María
2024 年 7 月入住 2 晚
10/10 超赞
David
与家人出行
2024 年 7 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice place
David
2024 年 7 月入住 1 晚
4/10 很差
Lily
与家人及幼儿出行
2024 年 7 月 8 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
No air conditioning. No warm water for shower (unadjustable). Too expensive.