Marriott Hotels & Resorts Ludlow hotels

"The staff went out of their way to make sure that my stay had everything I needed. When I travel, this is always my "go to" hotel. Every single member of the staff went beyond their duties to help me and they are always so nice about anything you may need! "

"Beautiful hotel/casino, clean, friendly staff, lots of dining options, free parking, spacious, quiet room, overlooking the pool, nice shower, comfortable bed"

"Jess was simply amazing!! She helped us during the firework craziness in Springfield get back to the hotel safely"

"The staff is always very helpful. Lizzie, at the front desk was very nice and made my stay very enjoyable. The manager on call is also a treat to approach and makes sure to ensure I have what I need in order to enjoy my stay at the hotel. "

"Our favorite thing about this hotel was definitely the staff. Noah was absolutely amazing! We did not have a chance to try the on-site restaurant, but we've heard great things about it. The hotel was very well run, clean, the breakfast was amazing, and the service was excellent! Highly recommend"

"Clean but bathroom floor was damaged"

"Everything "

"Everything very clean and organized, high quality service! My family and I love it!"

"It goes without saying that the property is exquisite. The accommodations are phenomenal. The rooms are quiet, clean and comfortable. However, the one aspect of our stay that stood out repeatedly was the interaction with the staff. Unfortunately we can only give a 1-star review. When we checked in - the front desk kept answering the phone while we were trying to check in. It was very off-putting. When he finally did attend to us, it felt like his mind was someplace else because he kept repeating himself and talking with the other staff member. When we checked out, the front desk attendee did not ask whether we enjoyed our stay, if there were any problems, what room we were in, etc. It was a very hurried and non-personal experience. A word to management: a quick re-training for front staff in customer service and interaction might be in order. Other than that - the property speaks for itself. This property might benefit from self-check-in service. "