I want to start by saying that none of the issues we had kept us from having a great time. Condo was very clean, and there were enough linens and pillows for everyone. However, there were some inaccuracies… almost like Vacasa had never been to the property… and this is the problem with renting from a management company and not from an owner. For example:
None of the driving or parking directions they gave were accurate or helpful; the listing says walk to trail, but really it’s a short drive to the trail entrance- you could never carry your skis in your boots up that hill then down the stairs; no instructions on the heating or recycling; they have a ton of firewood, but none of it is covered, and the wood they had inside for us was all wet and they left us no kindling; they have a “local guide” you can call or email, but she doesn’t help with solutions or troubleshooting- just gives short answers; house sleeps 10 but they have only 5 coffee mugs.
All in all, were we to return, we would know how to compensate for these issues, but going in blind it was a let down. I also think we would rent from an owner directly so that we get more help and more information.