The room was definitely neglected to be specific the sheets, pillowcases and towel quality was very poor. The towels were very rough and the sheets had holes in them. If you are choosing this hotel for the pool or Jacuzzi, don't waste your time here. The pool looked murky, and the Jacuzzi is not hot. When I brought this to the attention of the front desk, they gave me a bunch of excuses about a sensor not working and they have been trying for so long and it's still not working. The breakfast buffet is gross. Very disappointed because we came here for New Year's eve to relax and was really hoping to utilize the Jacuzzi and Pool, but was not able to. The sign on the wall that shows when it was last maintenance showed December 6 and when I told the front desk lady, she said that the maintenance guy most definitely had to have maintenance it because she saw him walk from that direction LOL Poor Excuse. If he did maintenance it why couldn't he post on the wall that he maintenance it instead it was from December 6. I hate to complain, but it seems like they are doing the bare minimum here at this hotel. Should be called a motel. AND THE VENT FOR THE HEAT DIDN'T CLOSE. I HAVE PICTURES 😅