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Reviews of Hilton Garden Inn Lynchburg

3 out of 5
Hilton Garden Inn Lynchburg
4025 Wards Rd, Lynchburg, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 453 out of 863 reviews" "
Rating 8 - Good. 248 out of 863 reviews" "
Rating 6 - Okay. 81 out of 863 reviews" "
Rating 4 - Poor. 49 out of 863 reviews" "
Rating 2 - Terrible. 32 out of 863 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Tiffannie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This was a terrible experience. We booked a double-queen room for four adults. We were “upgraded” to a king room at check-in. When we stated that 2 queens were necessary as booked, we were told “no more rooms are available.” We were told no extra bedding was available and were given a mattress protector to use as a blanket for the sleeper sofa. When we requested towels (because there were only 3 in our room, which was booked for 4 people) we were told that the dryers were having issues and no towels were available! We did not get more towels until the following night! The phone in our room did not work. We contacted Expedia for assistance and they stated that the front desk was not answering the call. The hotel refused to provide any refund b/c we booked through Expedia (which we will never do again). Expedia denied any refund because the hotel denied the refund. We will NEVER stay here, again! Worst service ever.
Stayed 2 nights in May 2024

8/10 Good

Maria, Lafayette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good. It was graduation weekend and we paid almost $300 per night. However, they still wanted to charge about $9.00 for breakfast! That, I found ridiculous!
Stayed 3 nights in May 2024

10/10 Excellent

Shari

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay. Wonderful staff.
Stayed 1 night in May 2024

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and like that it’s near Liberty University. Staff is friendly and it’s clean.
Stayed 2 nights in May 2024

10/10 Excellent

AFOLAKE

Stayed 2 nights in May 2024

10/10 Excellent

Rehana

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Kristin

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The experience was great except for the pool and hot tub. We specifically got this hotel and paid more because we wanted a hot tub. We called the hotel before booking to make sure the hot tub worked and was actually hot. They said yes to both. While the lobby has been updated, the pool area hasnt been updated in years. There was rust everywhere. The paint on the floor was splattered all over three walls and literally came off when you walked on it. The hot tub was cold and cloudy, and the jets didnt work. Ruined our stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Ida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large rooms
Stayed 1 night in Mar 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly
Stayed 2 nights in Feb 2024

10/10 Excellent

Virginia

Travelled with family
Liked: Property conditions & facilities
Staff was very friendly!
Stayed 1 night in Feb 2024

8/10 Good

janet marie

Liked: Property conditions & facilities
Fair
Stayed 2 nights in Feb 2024

10/10 Excellent

D

Stayed 1 night in Feb 2024

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Feb 2024

10/10 Excellent

brittany

Liked: Property conditions & facilities
Customer service is amazing!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Judith

Business traveller, Travelled with partner
The person at the front desk was exceptional. So friendly and helpful
Stayed 1 night in Jan 2024

10/10 Excellent

Felisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent from management to every single person that we encountered on the staff! Highly recommend this hotel to everyone who is traveling to and through Lynchburg VA. #Awesome
Stayed 2 nights in Jan 2024

8/10 Good

Dixie

Stayed 1 night in Dec 2023

10/10 Excellent

Alyson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First day there and Tina Washington a front desk lady went above and beyond for me and my kids! She was absolutely amazing and I will be back due to her!!! Way more hotels need people like her!!!
Stayed 2 nights in Dec 2023

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Hotel staff was great and the room was great and the everything was great.
Stayed 1 night in Dec 2023

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Stayed 1 night in Dec 2023

2/10 Terrible

Roy

Disliked: Staff & service, property conditions & facilities, room comfort
We will not be back!
The worst experience we have had in years. Wifi does not work. They said it has been down for Apple Nd Mac users for weeks. Door cards do not work. They had to replace a door battery.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Staff as extremely friendly and went out of their way to help.
Stayed 2 nights in Nov 2023

8/10 Good

MARK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely friendly
Everyone was very friendly and helpful.
Stayed 3 nights in Nov 2023

6/10 Okay

Dave

Liked: Staff & service, property conditions & facilities
Bathroom could use update
Stayed 2 nights in Nov 2023

2/10 Terrible

Daniel, Atlanta

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Miserable experience with their internet out the entire stay. Ran out of food during breakfast. Couldn’t buy certain items at the hotel pantry due to there being no internet at the property.
Stayed 3 nights in Nov 2023

8/10 Good

James

Stayed 1 night in Oct 2023

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
good location and quiet
Stayed 1 night in Oct 2023

6/10 Okay

James

Stayed 1 night in Oct 2023

10/10 Excellent

Charles

Stayed 2 nights in Oct 2023

10/10 Excellent

Christina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Teresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything nice and clean. Excellent staff.
Stayed 1 night in Oct 2023

6/10 Okay

erika

Travelled with family and small children
Liked: Staff & service, amenities
Shower and tub could use improvement/better cleaning. Otherwise great staff and nice stay!
Stayed 1 night in Sep 2023

8/10 Good

Deborah

Stayed 4 nights in Aug 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Very nice stay. Clean and comfortable. Finally a pool and jacuzzi that works in a hotel in Lynchburg.
Stayed 2 nights in Sep 2023
Response from Stephanie (Assistant General Manager) on 12 Sept 2023
Dear Daniel,Thank you for taking a moment to share your experience. I am happy to hear you found our accommodations to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Stephanie (Assistant General Manager) on 12 Sept 2023
Dear Chris,Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

Rebecca

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Stephanie (Assistant General Manager) on 9 Sept 2023
Dear Rebecca,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Stephanie (Assistant General Manager) on 29 Aug 2023
Thank you for taking a moment to share your experience.We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

ronald

Travelled with family
Liked: Amenities
Nice place great reception people all of them
Stayed 3 nights in Aug 2023
Response from Stephanie (Assistant General Manager) on 29 Aug 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 Terrible

Justin

Stayed 1 night in Jul 2023
Response from Stephanie (Assistant General Manager) on 29 Aug 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
The women working the desk when we checked in were extremely helpful and friendly.
Stayed 1 night in Jul 2023
Response from Stephanie (Assistant General Manager) on 9 Sept 2023
Dear Cindy,Thank you for taking a moment to share your experience. I am happy to hear our front desk agent was able to make your stay a memorable one. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 Poor

Edward

Stayed 1 night in Jul 2023
Response from Stephanie (Assistant General Manager) on 9 Sept 2023
Dear Edward,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 Poor

Rachel

Business traveller
Disliked: Staff & service
Waited 4 hours for a room. Carpet had discusting stains on them. Corporate lunch was served an hour late. I will not be back. Front desk staff was pleasant but that did not help.
Stayed 1 night in Jun 2023

6/10 Okay

Sabrina

Liked: Cleanliness
We thought everything was just ok, nothing crazy good or bad, wasn't quite up to par for the price, didn't even include breakfast. Don't recommend first floor near pool, loud!
Stayed 1 night in Jun 2023

2/10 Terrible

Lauren

Stayed 2 nights in Jun 2023

6/10 Okay

Sophia

Disliked: Cleanliness, staff & service
Hotel front desk person was not very friendly. He was on the computer and did not even acknowledge us for a few minutes. The air condition in the room was on and black stuff blowing out from the air condition everywhere. It was very strange to see toilet paper rolls were in the holder with the wrappers on. Bath tub was not clean at all.
Stayed 1 night in Jun 2023

6/10 Okay

Gina

Stayed 1 night in May 2023

10/10 Excellent

Milko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023