里昂旅游套票 | 里昂机票+酒店优惠低至 4 折

The most friendly staff and great customer support is highly appreciated. However, the kitchen amenities are little old and lack of maintenance. Overall, I’ll definitely recommend!

隔音不好，隔壁房客半夜吵鬧聲音太大

Amazing stay, would book again in a heartbeat!

Firstly, the check-in experience was very bad, the pictures didn't match the actual room and the room smelled strongly of bad perfume; secondly, my deposit still hasn't been refunded from the time I ended my order; thirdly, I paid for two days' parking but I wasn't refunded for the second day's parking. I booked a total of two days but on the first day of my stay I asked the front desk for a refund for the second day. The receptionist that night was for a lady and she was very nice in resolving the issue for me and told me that I could check out the next day and return the deposit. However, when I made the check out the next morning, the man at the front desk not only told me that I could not check out, but after I informed him of yesterday's situation, he said the F word while communicating with the previous lady, which I thought was not only rude, but at the same time told me that Expedia cancelled my check out request. However, Expedia did not cancel it and still received a refund afterwards, this staff member lied to me. Also, because I didn't check in the next day, my parking fees, were not returned to me. I will not recommend this hotel as this man staff had a poor attitude and was not willing to solve the problem for the customer.