Gurugram MGF Metropolitan Mall Hotels

"Room was clean, but smelling mold. The repairs were too many and in bad shape. Staff was courteous but anxious to see us leave. For the few hours we were there, was ok. "

"Hospitality"

"They don’t accept bookings from Expedia. I have to pay extra to book room"

"The room was equipped with all the facilities. Neat and super clean. Staff was also friendly.it was overall a great stay. "

"Best hotel"

"Very good"

"My recent stay was unfortunately below expectations due to multiple service and maintenance issues. Firstly, no welcome drink was served upon arrival, despite it being mentioned as part of the booking amenities. While this may seem minor, it set the tone for the level of service we experienced throughout the stay. The room itself had several maintenance issues. The exhaust fan wasn’t functioning, and despite informing the staff, no attempt was made to fix it. The mini-bar leaked throughout the first night, and while it was eventually fixed on the second day, it was inconvenient. Additionally, basic amenities like slippers were not provided upon arrival, and even after requesting them three times, they were only given on the second day. One of the most concerning issues was the faulty door lock, which compromised privacy and security throughout our stay. This should have been addressed immediately, but no resolution was provided. Furthermore, the doorbells for the adjoining rooms were excessively loud, often causing confusion and, at times, even feeling intimidating. Overall, the stay was disappointing, and the lack of prompt service and proper maintenance significantly impacted the experience. I hope the hotel management takes these concerns seriously to improve the quality of service for future guests. "