Gurugram MGF Metropolitan Mall Hotels

"I want to begin this review by saying i was thoroughly impressed with this hotel and staff. I would be so bold as to say this hotel is the BEST in all of Gurugram, and i say that with confidence because i have stayed at many of the 4 and 5 star hotels here. Special thanks must be given to Sylvester because his professionalism and indepth explanation is what ultimately led to me book my stay at the Taj. I usually do indepth research and when i came across the interview he did, i had a great feeling about my stay. He is just as pleasant and professional as he was on the video. I truly believe he needs to be given a higher position. I only plan to return if he is still employeed there on my next visit. I would also like to thank a coupls "

"Good rooms, smooth checkin and check out; good variety of buffet options."

"Breakfast needs to have south indian dishes also. "

"Good place. Excellent! Spacious rooms clean and neat. Good staff "

"ABSOLUTE DISAPPOINTMENT!!! I was flabbergasted at how awful this place is being ran. From the time I checked in to the last moment I received nothing but poor service. I first checked into the hotel and had to carry my own bags up. I stopped off by the restaurant/bar area and ordered a dirty martini. I was served a drink with spoiled olives inside. When I requested a different cocktail I was told they did not have grenadine. As I was waiting a roach ran across my foot in the restaurant. The place was completely dysfunctional. I had to send food orders back that were simple request like no dressing on the salad. I was bothered multiple times about what beverage I wanted during a breakfast and was left completely thirsty because the waiter forgot he even asked me anything. The housekeep sit around in the empty rooms playing on their phones while there is large amounts of mold under the shelves in the showers. The final straw happened at checkout. After I initially checked in I requested a cab at 6am sharp to get me to the airport. I was promised it would be ready and when I came down to checkout there was no cab. The concierge was like a deer in the head lights had no clue what I was talking about. They made me wait 16 mins for a cab. This place is a huge "DONT GO""

"Room was clean, but smelling mold. The repairs were too many and in bad shape. Staff was courteous but anxious to see us leave. For the few hours we were there, was ok. "

"Location is complete off. Nothing to do with as advertised."

"They don’t accept bookings from Expedia. I have to pay extra to book room"

"not very clen"