Montreuil-Bellay M&S Bouchet Hotels

"Fantastic communication from start to finish from Steph and John, photos do not do the property justice in a fantastic location which the chateau virtually in your garden, dog friendly gated property lovely restaurants in the area "

"Not what expected We booked one night as a stop on our way in the area, and we booked it due to its location and some very good reviews, however it was such a disappointment. The hotel itself is just as expected, a 3 star hotel with noticeable efforts of a recent renovation i.e. wallpaper, new curtains. Still showing signs of older tired days - out of date shower, dated hallway carpet, but in all fairness, clean in general. What was quite unpleasantly surprising was the lack of hospitality of the person in reception, perhaps the owner? We never felt unwelcome anywhere else before, so this was a shock. She was more preoccupied with tending to the restaurant guests than to the hotel clients, barely talked to us and had to chase her for information. It begged the question, how can someone working in hospitality be so unhospitable ? No mention of breakfast, the hotel amenities, no question on how our stay was, absolutely nothing! She behaved, in our opinion as a family, extremely unwelcoming and in parts rude. We did not try any of the other amenities due to such an unwelcoming atmosphere. The room was spacious enough, but very hot at night time. And no air conditioning, no nets to avoid getting bitten by flies if you chose to sleep with your windows opened. No view from the room either, looking onto the back yard where a lovely dog was resting. Overall, a memorable stay but not a positive one. Never using this hotel again! "

"This was our first trip to the Loire Valley and we chose this place based on the photos and description of the apartment. What we did not realize is that it's a bit far from many of the places we wanted to see and during the days we were there, which were a Sunday - Tuesday, many restaurants are closed, so not many dining options. We ended up cooking for ourselves one night. The other item not apparent from the pictures and description is that the outdoor area, which is very nice, is not on the same level as the apartment. The patio is on the ground floor, then there is a tight spiral staircase up to the living, dining, and kitchen area. Then another spiral staircase up to the bedrooms. So you just need to be aware of this when it comes to hauling luggage upstairs. The beds and furniture was comfortable. But there were not any bath towels available. We were provided extra hand towels for this reason and the towels are not very thick or soft."