5 outdoor pools, open 7 AM to 8:00 PM, pool umbrellas, pool loungers
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Reviews of The Mansion

4 out of 5
The Mansion
The Villages Prince Balagtas Road, Clark, Mabalacat City, Pampanga

Reviews

9.4

Exceptional

Rating 10 - Excellent. 27 out of 40 reviews" "
Rating 8 - Good. 12 out of 40 reviews" "
Rating 6 - Okay. 1 out of 40 reviews" "
Rating 4 - Poor. 0 out of 40 reviews" "
Rating 2 - Terrible. 0 out of 40 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room. Quiet stay. Overall good amenities. Expensive food - cold, not tasty. Must dine outside.
Stayed 2 nights in Dec 2021
Response from Mitzi Cempron - Marketing Coordinator on 8 Jan 2022
Hello, Warm Greetings! Thank you for sharing your positive and constructive feedback as this will help us improve our services. We sincerely apologize for the subpar experience at the restaurant. Rest assured that we will look into it and corrective measures will be taken. On a different note, we are glad that you are satisfied with the cleanliness, amenities and enjoyed a relaxing stay. We hope to welcome you back again soon!

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Mansion!
Excellent place!
Stayed 2 nights in Mar 2021
Response from Mitzi Cempron - Marketing Coordinator on 26 Mar 2021
Dear Martin, Thank you for taking the time to give us a great rating & feedback. We are happy to hear that you enjoyed your stay with us. Looking forward to welcoming you back. Stay safe!

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel near Clark Airport
This was a last ninute trip as flying out of Clark the next day. The views are amazing and the staff/service was very good.
Stayed 1 night in Mar 2020
Response from Mitzi Cempron Marketing Coordinator on 17 Mar 2020
Hi Bernard, Thank you for taking the time to write us a nice review. We are very glad to hear that you received excellent customer service from our staff as that is something we pride ourselves. Thank you for choosing The Mansion! We look forward to welcoming you back.

8/10 Good

Derek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020
Response from Mitzi Cempron Marketing Coordinator on 10 Mar 2020
Hi Derek, Thank you for giving us a rating. Please feel free to let us know how can we improve your experience with us in the future. Thank you once again. Have a nice day!

10/10 Excellent

Excelsa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home Sweet Away From Home
It was my first time staying at The Mansion. The pace was amazing, not typical hotel settings. You feel like you’re at home, the area was big and lots to do other than swim in the pool. It’s tucked in a village like area. You feel secured because you will passed two guard gates before you get The Mansion. The staff were friendly. I will definitely stay here again
Stayed 2 nights in Jan 2020
Response from Mitzi Cempron Marketing Coordinator on 13 Jan 2020
Hi Excelsa, Thank you so much for giving us such a nice review. We are very glad to hear that you and your family had a pleasant stay with us. Also, we are incredibly grateful for appreciating our place and ambiance. Thank you once again for your positive feedback. We look forward to welcome you and your family home again soon. Have a nice day!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to relax
The place is really amazing. The bonfire, movie night and free popcorn is great for family bonding. We will definitely be back.
Stayed 2 nights in Jan 2020
Response from Mitzi Cempron Marketing Coordinator on 13 Jan 2020
Hi! Thank you for giving us a great review. We are very glad to hear that you and your family enjoyed a quality time during your stay with us. Also, we are grateful for appreciating our place and amenities. We are truly looking forward to your next visit. Have a great day!

6/10 Okay

Nimfa

Travelled with family
Stayed 2 nights in Dec 2019
Response from Mitzi Cempron Marketing Coordinator on 6 Jan 2020
Hi Nimfa, Thank you for taking the time to give us a rating. Please let us know how can we improve your next stay with us in the future. Have a great day!

10/10 Excellent

Michelle

Stayed 1 night in Dec 2019
Response from Mitzi Cempron Marketing Coordinator on 15 Feb 2022
Hi Ms. Michelle, thank you for the excellent rating. We hope to welcome you back again soon!

8/10 Good

MA VICTORIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Mitzi Cempron, Marketing Coordinator on 2 Jan 2020
Hi Victoria, Thank you for taking the time to give us a rating. Please let us know how can we improve your next stay with us. We look forward to welcome you back again soon. Have a great day ahead!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place looks amazing and we were able to relax. Their food though is not so good (breakfast buffet) and during our dinner, it took a long time before our orders were served. Overall it was still a memorable experience as were able to bond as a family. Nice place, nice ambiance. The kids especially enjoyed a lot since they were able to use the game room, pool, and play room.
Stayed 1 night in Dec 2019
Response from Mitzi Cempron, Marketing Coordinator on 2 Jan 2020
Hi! Thank you for giving us a thoughtful review. We are sadden to hear that your experience with the restaurant was not up to par. Rest assured, that we will pass your feedback to the restaurant as we strive to give you a better experience in the future. In spite of the inconvenienced, we are glad to hear that you enjoyed a memorable stay with your family. We look forward to welcome you and your family back again soon. Have a nice day!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The villa and amenities are nice. Great place for the family. However, breakfast needs improvement. Too expensive for the offering.
Stayed 1 night in Dec 2019
Response from Mitzi Cempron, Marketing Coordinator on 2 Jan 2020
Hi! Thank you for sharing your valuable feedback with us. We are grateful for appreciating our place and amenities. With regard to your concern, rest assured that we will surely take note and pass your comments to the restaurant for our continuous improvement in the future. Again, thank you for your review. We look forward to welcoming you back again soon. Have a great day!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Mitzi Cempron Marketing Coordinator on 18 Dec 2019
Hi Jason, Thank you so much for leaving us a high rating. We hope you enjoyed a memorable stay with us. We look forward to welcoming you back again soon. Have a nice day!

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Mitzi Cempron, Marketing Coordinator on 25 Nov 2019
Hi! Thank you so much for leaving us an excellent rating. We hope you had a memorable stay with us. We look forward to welcoming you back. Have a great day!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness. Personnel congenial and helpful Will return again
Stayed 3 nights in Oct 2019
Response from Mitzi Cempron, Marketing Coordinator on 4 Nov 2019
Thank you so much for giving us a great review. We are very glad to hear that you had a satisfying stay with us. We are truly excited to welcoming you back again soon. Have a great day ahead!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Mitzi Cempron, Marketing Coordinator on 4 Nov 2019
Thank you so much for giving us a positive rating. We hope you had a memorable stay with us. We look forward to welcoming you back. Have a great day!

10/10 Excellent

Bernaditte, Vancouver BC

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I love this hotel it has a farmhouse look which I fell inlove about this hotel. My kids were very excited when they saw the teepee inside our room. It was very clean and the beddings and towels smells really good.Staffs are very friendly and approachable.
Stayed 2 nights in Oct 2019
Response from Mitzi Cempron, Marketing Coordinator on 26 Oct 2019
Hi Bernaditte, Thank you so much for taking the time to write us a review. We are grateful for appreciating our place and ambience. We look forward to welcoming you and your family home again soon. Have a great day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Mitzi Cempron, Marketing Coordinator on 21 Oct 2019
Thank you so much for giving us a review. We hope you had a memorable stay with us. We look forward to welcoming you back again soon. Have a nice day!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a second fantastic stay at The Mansion. All staff are amazing - too many names to remember, but Angela and Richard in particular. the facilities are great and perfect for a relaxing holiday, especially with the opening of the third and fourth pools and recreation areas. The rooms are very spacious, clean and the bed is very comfy. the food is all lovely - from breakfast to dinner and reasonably priced! 24 hour coffee available in the lobby is a nice touch as is the courtesy shuttle. A very pleasant hotel.
Stayed 4 nights in Sep 2019
Response from Mitzi Cempron, Marketing Coordinator on 9 Oct 2019
Thank you so much for giving us a fantastic review. We are grateful for choosing us again for your family staycation. We are very glad to hear that you and your family had a second fantastic stay with us. Also, we will surely pass your kudos to our staff. We look forward to welcoming you home again soon. Have a nice day ahead!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and clean rooms, two good size pools with good quality sun beds and areas for relaxing around the pool - additional new pool with water slide opening now. Free shuttle within Clark. Very friendly and helpful staff. Nicely laid out property. Delicious and good value food in the evenings. Very good for families and children. Entertainment at weekend in the evening would be good as it is difficult to get around beyond Clark now that “Grab” is no longer available and taxis are not serving the area around the hotel. Hotel could try to secure standby taxi services to e.g. Angeles and further. Only issue we had was poor breakfast - uncooked eggs / omelette every day, despite making the same complaint every morning. Sometimes served cold too! This is a real shame as the hotel is pretty much perfect otherwise!
Stayed 4 nights in Sep 2019
Response from Mitzi Cempron, Marketing Coordinator on 28 Sept 2019
Thank you so much for taking the time to write us a review. With regard to your concern, we will surely look into it and pass this on to the restaurant so that we can improve and give you a much better overall experience in the future. We hope you will still consider us in your future bookings. Have a great day!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Will still come back but...
The place is nice to look at and the tranquility makes you just want to lie down and relax, though sometimes the noise from other rooms could keep you awake at night. The 2 pools are kept relatively clean and the kids love it. Those are the best parts. Sad, though, that the complimentary breakfast choices are not as great as you would wish and the service, especially on a Monday when the manager is supposedly on day off, is disheartening. They should check their bathrooms too, because in our last 2 stays there, it was always the bathroom that gave us problems (water accumulating in corners away from the drain, the bad smell persisting despite supposedly daily cleaning, and the toiletries are dismal).
Stayed 3 nights in Aug 2019
Response from Mitzi Cempron, Marketing Coordinator on 25 Aug 2019
Thank you for taking the time to write us a review. We are grateful for raising your concerns with us. We sincerely apologize regarding the noise that you had encountered during your stay. With regard to the breakfast, we will surely look into it and take necessary actions for our future improvement. We will also check with the housekeeping department regarding the bathroom issues for cleanliness maintenance. We hope you will give us a second chance for an overall better experience in the future. Have a nice day!

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So relaxing!
Stayed 1 night in Aug 2019
Response from Mitzi_Cempron on 18 Aug 2019
Thank you so much for giving us a review. We are delighted to know that you had a relaxing stay with us. We look forward to welcoming you back. Have a great day!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for family gateaway. The is place is tranquil and relaxing. It very close to one of Clark's popular destination which is the AquaPlanet.
Stayed 1 night in Jun 2019
Response from Mitzi_Cempron on 20 Jul 2019
We are grateful for your 5-star rating review. Thank you for finding us the ideal accommodation for a family getaway. We are glad to know that you experience a great stay with us. We are looking forward to having you back again soon. Have a nice day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Mitzi_Cempron on 17 Jul 2019
Thank you so much for giving us a 5-star rating. We look forward to welcoming you back again soon. Have a great day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and secluded place... No stress, you can relax😌😌😌... Price is worth it... Highly recommended. The only thing I didn’t like, the service in the dining, very slow... But the staff were great and friendly. Everything is excellent... 😊😊😊
Stayed 2 nights in Jul 2019
Response from Mitzi_Cempron on 17 Jul 2019
Thank you so much for highly recommending us for accommodation. We are glad to know that you had a relaxing stay with us and had received a friendly approach from our staff. We appreciate you for raising your concern regarding our restaurant, we will surely pass this on for better overall experience in the future. We are hoping to have you back again soon. Have a nice day!

10/10 Excellent

Demi, Windsor, CT, USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this property during a long layover I had in Angeles City, had I known my stay would’ve been so pleasant I would’ve extended my stay. From the moment we arrived we were greeted by the friendly staff and shown to our room. Online I thought the hotel looked beautiful but the photos do it no justice, it looks absolutely amazing in person. The restaurant and bar within the hotel is just as amazing, honestly some of the best food I ate during my entire stay in the Philippines. While dining we were greeted by the manager who gave us a little background about the hotel and from that conversation I revealed my sister and I were in the Philippines for the very first time to celebrate her birthday. The hotel offers a complimentary shuttle to the nearby Clark airport, and to our surprise our driver provided us with a BEAUTIFUL and very tasty birthday cake personalized for my sister to bring with us back home. I was already impressed with the hotel prior to the cake, but that hospitality brought our experience over the top. The property has 2 very nice pools and the grounds are very well manicured. The evening we arrived they had an outdoor theater going on, complete with a cute bar and old fashion popcorn machine. If you are in Angeles City for a short stay or a long one, I would implore you to stay at The Mansion. My only qualm is that I didn’t get to stay longer, but should I ever return, The Mansion will be my one and only choice in for lodging in Angeles City.
Stayed 1 night in Apr 2019
Response from Crizelle Abrea-Santos, Front Office Manager on 17 Apr 2019
Hi Demi, Wow! Thank you so much for your thoughtful review. We are very happy to know that you really had a great stay with us and that you received an excellent personalized service from our staff as that is something we really pride ourselves. We are also thrilled that you enjoyed our in-house amenities as well as our surprise cake for your sister's birthday. We hope to having you back again soon for a longer stay. Have a nice day!

8/10 Good

Jared

Liked: Staff & service, property conditions & facilities
great place but a bit noisy
I wanted something out in the middle of nowhere since i was feeling pretty ill and just wanted to relax and rest. One thing that kept this from being a better experience was my room (#5) was connected to the kitchen and it was VERY loud. I could hear a lot of noise, banging, talking, laughing, etc. throughout the day and into the evening. Couple that with the fact that this is basically like a motel with the room at the front of the building, opening up to the parking lot, and the noise from people walking past or standing outside my room meant it was anything but quiet. Next time i'll spend a little more to get a room on the 2nd floor behind the building - hopefully that will be a bit better.
Stayed 2 nights in Mar 2019
Response from Crizelle Abrea-Santos, Front Office Manager on 8 Apr 2019
Hi Jared, Thank you for taking the time to review our property. We are so sorry that you had some issues hearing noise from your room. Rest assure that we will be discussing this with the upper management. You may try booking a Deluxe Pool View Room on the ground floor or a Suite Room on the 2nd floor as you might find those rooms more quiet for your next stay with us. We look forward to welcoming you back for us to give you a better overall experience. Have a great day!

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Resort vibe
Love the resort vibe of the hotel. I didn't feel like I was in the middle of a huge development. I felt like I was on vacation on some wealthy relative's mansion. Bonfire, outdoor movie, free popcorn. Their cocktails were good. Love the game room. I felt safer because we were inside The Village, gated with security guards. Love the nearby Korean grill restaurant. The only thing I didn't like was that I can hear from the bedroom the noise from the corridor coming from children who woke up early to swim.
Stayed 1 night in Mar 2019
Response from Crizelle Abrea-Santos on 11 Mar 2019
Hi Veronica, thank you for your wonderful and thoughtful review. We are thrilled to know that you really loved our place, made full use of our facilities and amenities and was able to enjoy our hotel & restaurant services. But we are also sorry that you have been hearing noises from your room. We hope to welcome you back again soon for us to provide a better overall experience for your stay. Have a great day!

8/10 Good

Randy, Canoga park ca, us

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is superb, inside clark freeport zone, it's quiet and relaxing. Staff were very friendly and hospitable. A lot of recreational amenities to enjoy with. The only negative to me was our room location, it was on the ground floor facing the street, no view at all, i ask for a different one but no available due to the holidays. Overall, experience was outstanding, will book again on our next trip to the Philippines.
Stayed 2 nights in Dec 2018
Response from Crizelle Abrea on 29 Dec 2018
Hi Randy, thank you so much for your review. We are glad that you enjoyed your stay and received excellent service from our staff. We do hope to welcome you back soon and hope that the poolside view rooms are available on your future stay date to experience a better relaxing view. Happy holidays!

10/10 Excellent

Michael Louie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Crizelle Abrea on 6 Nov 2018
Thank you for taking the time in giving us a review. We are glad you enjoyed your stay and look forward to welcoming you back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Crizelle Abrea on 3 Oct 2018
Thanks for your review. We are glad you enjoyed your stay and look forward to welcoming you back!

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Really enjoyed our stay. It was a lovely hotel with great staff, so friendly and attentive! The hotel is very new, amenities are great, and rooms are clean and a good size. Will definitely return!
Stayed 1 night in Jun 2018
Response from Crizelle on 11 Jul 2018
Thank you for your kind words Ms. Josephine. We appreciate you taking time to send us this feedback. See you soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Mitzi Cempron Marketing Coordinator on 21 Mar 2020
Hi! Thank you for giving us a rating. We hope that you enjoyed a memorable experience with us. We look forward to welcoming you back soon. Have a nice day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Mitzi Cempron Marketing Coordinator on 21 Feb 2020
Hi! Thank you for giving us a rating. We hope you enjoyed your stay with us and we look forward to welcome you back. Have a nice day!

10/10 Excellent

Daesik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Mitzi Cempron Marketing Coordinator on 17 Feb 2020
Hi Daesik, Thank you for giving us an excellent rating. We are truly looking forward to having you again at The Mansion. Have a great day!

10/10 Excellent

Min Joung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Mitzi Cempron Marketing Coordinator on 6 Feb 2020
Hi Min Joung, Thank you for giving us a superb rating. We hope that you enjoyed a memorable stay with us. We look forward to welcome you back again soon. Have a great day!

8/10 Good

Dahye

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Mitzi Cempron Marketing Coordinator on 23 Jan 2020
Hi Dahye, Thank you for giving us a rating. Please let us know how can we improve your next stay with us in the future. We look forward to welcome you back. Have a great day!

8/10 Good

eungpyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Mitzi Cempron, Marketing Coordinator on 28 Sept 2019
Hi eungpyo, thank you so much for giving us a review. Please let us know how can we improve your next stay with us. We look forward to welcoming you back. Have a nice day ahead!

8/10 Good

Mohan Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Mitzi_Cempron on 19 Aug 2019
Hi Mohan, Thank you for giving us a review. Please let us know how can we improve your next stay with us. We hope to have you back again soon. Have a great day ahead!

10/10 Excellent

Hoi Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel in “The Vilage”. away from the city town, Not far from Clark International airport. Staff are nice and respectful. 1 restaurant in the hotel, there is a Korean restaurant and a Chinese restaurant nearby, reception can arrange car drive to and return hotel / restaurant. Transportation to and from airport is available in advance booking. Basic recreation eg tennis court, swimming pool x 2 (small), gym, big lawn area ..... available. Rooms available ground floor and 1st floor. Suitable for disable / elderly also. Good for family holiday.
Stayed 1 night in Jan 2019
Response from Crizelle Abrea on 7 Jan 2019
Good day! Thank you so much for your review. We are glad to know that you loved our place and that you enjoyed your stay with us. We look forward to having you back soon. Have a great day!

10/10 Excellent

SUNGHO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
쉼, 가족, 조용함..추천합니다.
서비스, 시설, 청결도..모든 면에 굉장히 만족합니다. 한적한 곳에 있어서 조용하고 쉬기 좋습니다. 수영장이나 운동시설도 작지만 만족합니다. 아이들과 다시 방문할 예정입니다.
Stayed 1 night in Sep 2018
Response from Crizelle Abrea on 24 Sept 2018
Hi Sungho, Thank you for your review. We are glad you enjoyed your stay and we are looking forward to welcoming you back!