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Reviews of Rio Hotel & Casino

2.5 out of 5
Rio Hotel & Casino
Rua Luis Gonzaga Gomes, 33, Macau, MFM

Reviews

8.6

Excellent

Rating 10 - Excellent. 414 out of 1000 reviews" "
Rating 8 - Good. 467 out of 1000 reviews" "
Rating 6 - Okay. 88 out of 1000 reviews" "
Rating 4 - Poor. 17 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

8/10 Good

MiW, Hong kong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So many ppl checking out for the same time and it takes quite a long time for queue up, even waiting for the lift...
Stayed 1 night in Jan 2020
Response from Andy Xie on 21 Jan 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Rio Hotel Macau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rio Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Vitus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room with luxurious bathroom
We only stayed one night in Macau. Though hotel is considered to be one of the older ones, it is still a very nice hotel. We had a nice big room with a luxurious bathroom. Almost wished we could stay longer.
Stayed 1 night in Dec 2019
Response from Andy Xie on 20 Jan 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Immoral usage of room deposit
They ask for a room deposit equivalent of USD100 in addition to your already prepaid room fee. They don't nullify the deposit upon check out like what all the the hotels do. Instead, they will run the credit card and refund the money on your credit card 1 month later. They do that to all the guests. What do they do with that money? Invest that for 1 month and make return on investment using hotel guests funds? That is immoral.
Stayed 1 night in Jan 2020
Response from Andy Xie on 10 Jan 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Rio Hotel Macau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rio Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff, buffett is $120HKD if not part of your hotel package. Decent food.
Stayed 4 nights in Dec 2019
Response from Andy Xie on 7 Jan 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Andy Xie on 7 Jan 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for new year's eve countdown
Stayed 1 night in Dec 2019
Response from Andy Xie on 6 Jan 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ambience for a perfect new year eve celebration
Stayed 1 night in Dec 2019
Response from Andy Xie on 6 Jan 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location. The room is clean and just a bit cold as we not succeed to adjust the air con
Stayed 1 night in Dec 2019
Response from Andy Xie on 6 Jan 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Rio Hotel Macau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rio Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Plenty of Taxi waiting in front the Hotel. Rio Hotel provided free Mobile Phone for Calling, Hot spot, really excellent. One of the staff was not helpful enough when I asked him for help for my lunch booking at Macau Tower, he just told me he only in charge on Concierge. And hotel have limited seats for guest while check in.
Stayed 4 nights in Dec 2019
Response from Andy Xie on 30 Dec 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Rio Hotel Macau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rio Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Rosy, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was terrible, had to wait till 3:30 and longer even after requesting to be able to check in early, Arrive at 2 pm and was asked to come at 3 and then at 3 still not ready, another 30 mins and finally got our room. By the way check in time was 3pm. Overall a nice clean hotel but away from all the action! It’s safe and close to lots of food places.
Stayed 1 night in Dec 2019
Response from Andy Xie on 30 Dec 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Rio Hotel Macau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rio Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Esther

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff nice amenities. Clean and convenient.
Stayed 4 nights in Dec 2019
Response from Andy Xie on 16 Dec 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Went for the Macau GP. This hotel is walking distance to both stands, and the historic sites.
Stayed 3 nights in Nov 2019
Response from Andy Xie on 25 Nov 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean. Breakfast choice little. No shuttle bus from border gate.
Stayed 2 nights in Nov 2019
Response from Andy Xie on 13 Nov 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Andy Xie on 7 Nov 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury at Hotel Rio
The hotel is beautiful and the check in seamless. Staff were very helpful and even offered us a bonus room upgrade. Facilities were luxurious and clean, the room was very quiet.
Stayed 1 night in Oct 2019
Response from Andy Xie on 4 Nov 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is big and clean
Stayed 1 night in Dec 2018
Response from Andy Xie on 1 Nov 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

ANDY, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big spacious room, nice big beds, good central location. Booked 3 rooms, all were happy with their rooms.
Stayed 1 night in Oct 2019
Response from Andy Xie on 30 Oct 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Novelito

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Andy Xie on 28 Oct 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

Max, Houston

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Front desk staff is professional but they are the only ones who speak English while most others in the lobby area do not. Fitness center is small and lack of basic equipment such as yoga mat or the space for it. Breakfast was lousy and it’s location is not close to other casinos which are on the other side of Macau.
Stayed 3 nights in Sep 2019
Response from Andy Xie on 27 Sept 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

quen

Liked: Cleanliness
Location is nice
Location was amazing
Stayed 1 night in Aug 2019
Response from Andy Xie on 2 Sept 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised that the staff said my booking was not confirmed as my Expedia user name is not the same as my ID card. I think it’s quite strange as I have always been using this account for all tix n hotels booking in the past 7 years.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, friendly staff, clean environment and room.
Stayed 2 nights in Aug 2019
Response from Andy Xie on 16 Aug 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Ivor

Liked: Cleanliness, property conditions & facilities, room comfort
Room service not good
The room service after midnight took one hour and the staff laughed at me when I ordered in English, they seem impolite and can’t speak English properly.
Stayed 2 nights in Aug 2019
Response from Andy Xie on 16 Aug 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Rio Hotel Macau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rio Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Venus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Andy Xie on 15 Aug 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019
Response from Andy Xie on 6 Aug 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet & shower area separated and the room is spacious.
Stayed 3 nights in Jul 2019
Response from Andy Xie on 23 Jul 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
yep - but nope
It wasn't located in the location I thought I had booked it - my fault - but at the end of the day it was exactly where we wanted to be and found our way around no problems. In the opposite direction from the old town which was a bit of a shame. The hotel of well maintained and the staff were attentive. The room was fantastically large and the bathroom fantastic. In house dining was very average even though they claim to have a 2 star Michelin. Macau is not the same as it was 5 years ago and has really lost its Portuguese charm - the chinese have taken over. We won't go back.
Stayed 2 nights in Jun 2019
Response from Andy Xie on 4 Jul 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Rio Hotel Macau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rio Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

4/10 Poor

Verified traveller

Stayed 2 nights in Jun 2019
Response from Andy Xie on 27 Jun 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Stayed 4 nights in Jun 2019
Response from Andy Xie on 26 Jun 2019
尊敬的阁下： 感谢惠赐有关下榻澳门利澳酒店的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from Andy Xie on 13 Jun 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019
Response from Andy Xie on 17 Jun 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Rooms were spacious and hotel staff were helpful :)
Stayed 2 nights in May 2019
Response from Andy Xie on 3 Jun 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
New building and recently renovated. Relatively clean however customer service needs improvement. Room was clean however hotel did not honor our reservation for non smoking room due to unavailability. Also, WiFi is slow and tv did not work.
Stayed 2 nights in May 2019
Response from Andy Xie on 27 May 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Rio Hotel Macau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rio Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Fong, Malaysia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly, room comfortable
Stayed 3 nights in May 2019
Response from Andy Xie on 23 May 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like casino in the hotel, prefer to have more choice for the games machine.
Stayed 3 nights in May 2019
Response from Andy Xie on 14 May 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is awesome for travelling around the city. Bell boys and staffs are suer nice and helpful. Will definitely go back. Highly recommend for all.
Stayed 2 nights in Apr 2019
Response from Andy Xie on 30 Apr 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprising!
Rooms were surprisingly large. Location was walking distance to other main Casinos in downtown area. Safe and clean. Great value!
Stayed 1 night in Apr 2019
Response from Andy Xie on 30 Apr 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Raja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotels
Nice hotel, nice location
Stayed 3 nights in Apr 2019
Response from Andy Xie on 27 Apr 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019
Response from Andy Xie on 22 Apr 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2019
Response from Andy Xie on 20 Apr 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Stayed 8 nights in Mar 2019
Response from Andy Xie on 17 Apr 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Dyon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Andy Xie on 10 Apr 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Andy Xie on 4 Apr 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

SAMMY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean and upgrade
Stayed 3 nights in Mar 2019
Response from Andy Xie on 4 Apr 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very newly renovated rooms. Conveniently located, reasonably priced.
Stayed 2 nights in Mar 2019
Response from Andy Xie on 4 Apr 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. So much room and friendly staff. Still awaiting room deposit return, bit was advised this may take some time.
Stayed 1 night in Mar 2019
Response from Andy Xie on 26 Mar 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Andy Xie on 26 Mar 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is good
Stayed 1 night in Mar 2019
Response from Andy Xie on 21 Mar 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Valencia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and Good services
Is a surrounded by local food, supermarket and easily accessible to other places by walking or local bus or hotel bus (free). Clean and comfortable hotel with good services from the staffs.
Stayed 4 nights in Mar 2019
Response from Andy Xie on 19 Mar 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Chiap Jway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Andy Xie on 19 Mar 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,