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关于艾尔玛皮因可特拉酒店的点评

4 out of 5
艾尔玛皮因可特拉酒店
109 Pachacutec Ave, Machu Picchu, Cusco

点评

9.0

非常棒

10 分 - 超赞。93 条好评，共有 154 条点评" "
8 分 - 还可以。42 条好评，共有 154 条点评" "
6 分 - 一般。11 条好评，共有 154 条点评" "
4 分 - 很差。6 条好评，共有 154 条点评" "
2 分 - 糟糕。2 条好评，共有 154 条点评" "

9.4/10

清洁度

9.2/10

员工和服务

8.6/10

服务设施

9.0/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

Kannus

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 1 晚

10/10 超赞

Matthew

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Good hotel grounds.
2024 年 5 月入住 1 晚

10/10 超赞

David，East Hampton

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Over All very impressed
2024 年 5 月入住 1 晚

10/10 超赞

Sandor，hialeah

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Muy buena y exelente servicio
2024 年 5 月入住 4 晚

10/10 超赞

Vinod

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very helpful
2024 年 4 月入住 1 晚

10/10 超赞

MARIANA

满意：员工和服务
👍
2024 年 4 月入住 1 晚

6/10 一般

Derek，Arliington

与家人出行
满意：员工和服务
不满意：服务设施
Very noisy in the evening with loud club music until midnight. No sound insulation around room doors so you hear loud guest coming and going in the night. No face tissue in the bathroom. No face towels. No proper shower soap just hand soap. Candy rapper on floor from previous guests.
2024 年 3 月入住 1 晚

8/10 还可以

fred

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
Perfect location, fantastic staff, great breakfast, dinner was okay.
2024 年 3 月入住 1 晚

8/10 还可以

mauricio

满意：住宿条件和设施，员工和服务
2024 年 3 月入住 1 晚

10/10 超赞

JAMES

与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Super convenient, clean! You’re right I the middle of everything.
2024 年 3 月入住 1 晚

6/10 一般

Van Hoang

不满意：员工和服务、服务设施、住宿条件和设施
Wouldn’t call this a five stars, far from it. No aircon, only provide 1 towel, bed and pillow are hard, dinner at 6pm came in staff still briefing and give me looks and told me to come back in few minutes. Stayed a lot of hotel and honest for the price it is definitely not worth it.

10/10 超赞

James

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent Stay
Great location in the heart of the city and 5 mins walk from the bus station to Machu Picchu. Excellent service. They have a great spa and sauna within the hotel.
2024 年 1 月入住 1 晚

10/10 超赞

NOBUHIKO

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
ペルーレイルの駅からも、マチュピチュ行きのバス乗り場からも近くとても便利なロケーションであった。 近くにショップやレストランもたくさんあった。 ホテル代はそこそこしたが、夕食も含まれており、朝食もおいしく、部屋も落ち着いた感じで満足度が高かった。
2023 年 12 月入住 1 晚

8/10 还可以

FANNY

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The attetion in the restaurant, and de food was not good enough
2023 年 12 月入住 1 晚

10/10 超赞

Renata

2023 年 12 月入住 1 晚

8/10 还可以

Leandro

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Muito bom
Boa porem o jantar incluso nao eh uma boa! Muitos restaurantes melhores nas redondezas
2023 年 12 月入住 2 晚

8/10 还可以

Ricardo

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚

10/10 超赞

Bhavani

与配偶出行
满意：清洁度、员工和服务、服务设施
The property was clean and good. But no hot water. Under repair. Little cold in the morning to bathe.
2023 年 12 月入住 1 晚

10/10 超赞

MILDRED

与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Atmosfera de lujo y tranquilidad que te une a la naturaleza
2023 年 11 月入住 1 晚

10/10 超赞

Angela

2023 年 8 月入住 2 晚

2/10 糟糕

martha

商务旅客
不满意：员工和服务、住宿条件和设施、客房舒适度
This hotel doesn’t count with good service
I had a group of 16 passengers staying for a few nights and we had made reservations moths before ,had sent payment in full and a week before they had cancel the reservation because they said they didn’t received payment . Payment that was sent with a Boucher .When we arrived in the reservation we had made reservations for two children and their parents he was the tour conductor the manager at the front desk argued with us saying that the kids had to pay and that they count stay in the same room this where kids of 6 and 8 years .The manager did not gave any solution it was a terrible experience .They had another person in training to collect the passports and she was very rude to the passengers was not ready to help a big group . Monica,Teddy,Isabel are the people at the front desk .They need to change this personal .This was very humiliating experience for our group .They dint want to give an extra bed for the kids . They charged for their food . Check out time guest where returning their keys and a person by the name of Claudia was handling this she insisted in one of our clients need it to pay for a message .The passenger had to look for the receipt to show that he had paid already she was charging for some other persons name not related to the passenger .She dint even apologize .This is probably the 20 th time that I bring groups to this hotel .it was very terrible.I will not return to this hotel or recommend it ta
2023 年 11 月入住 3 晚

8/10 还可以

Camille

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Spa isn’t included and cost a whopping $50 per person for a lukewarm jacuzzi and a 40C sauna. The breakfast wasn’t anything special, the dinner was wonderful though and was included with the night which was a great surprise. The room was great and the staff were wonderful. They kept our backpacking bags after check out (which allowed us to climb up Machu Picchu considerably lighter). They also brought our bags to the train station. Overall great stay, I just wouldn’t recommend the spa.
2023 年 11 月入住 1 晚

10/10 超赞

Heather

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Best property in Agua Calientes hands down! Hotel has all the amenities needed, centrally located, quick walk from train station. Spa is nice but simple and reasonably priced. Excellent service overall.
2023 年 11 月入住 1 晚

8/10 还可以

Madison

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice stay but not worth the money.
Hotel is obviously upscale, very clean, modern. Staff are very friendly and accommodating. Our room was very clean and comfortable. If I wanted to nit pick I would say the cheap clear plastic shower curtain in a fancy room stood out and no shelves in shower to put shampoo etc on so you have to bend over. The shower also did not drain very well so I got water all in my shampoo bottle. Not the end of the world though... Breakfast & dinner are included in your stay which is nice. Breakfast buffet was adequate, nothing to write home about. The dinner on the other hand was straight up bad. I hate to be negative but it was the worst food we had in our 10 days in Peru. At this price point I had higher expectations. They had a decent selection of items on the dinner menu (same both nights we were here) and the portions were good. But the quality and taste of the meals were subpar. My boyfriend got a pork tenderloin and you could not even cut into it much less chew it so he ended up just eating the veggies it came with. I got pasta and there was barely any sauce, tasted like it came from a jar. Can get much better food for a very affordable price. Overall, nice stay but not worth the money for me. I even used a credit from Hotels.com thankfully otherwise it would have been more. There are so many affordable hotels in Peru, I don't see the sense in paying for this place.
2023 年 10 月入住 2 晚

10/10 超赞

Silvia

与家人出行
满意：服务设施，清洁度
Beautiful hotel!
2023 年 10 月入住 2 晚

8/10 还可以

alejandro

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice hotel, good good and ambiance
2023 年 9 月入住 2 晚

10/10 超赞

Kristina

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚

10/10 超赞

Maria Loreto

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excelente !!
Me encanto el hotel, las habitaciones lindas cómodas, la ubicación excelente ! La comida rica! Todo perfecto!
2023 年 10 月入住 3 晚

8/10 还可以

Juliana

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Ótima localização e conforto
Recomendo se hospedar no El Mapi. Excelente localização. Muito bom café da manhã e Jantar inclusos! Quarto confortável.
2023 年 9 月入住 1 晚

10/10 超赞

Eduardo

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excelente nuevo hotel en Machu Picchu
Excelente hotel. Muy cómodo para la visita a Machu Picchu. El personal muy amable
2023 年 9 月入住 1 晚

10/10 超赞

diane

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I loved the property and where it was located in the village. The staff was very helpful and friendly. The room was large and clean and the food was delicious and local. I would definitely reccomend it for quests of all ages.
2023 年 9 月入住 7 晚

10/10 超赞

Duncan

2023 年 9 月入住 1 晚

10/10 超赞

Samrina

满意：清洁度、员工和服务、住宿条件和设施
Absolutely loved my stay here. The staff is very friendly and the food is great!
2023 年 9 月入住 1 晚

10/10 超赞

Santosh

与配偶出行
满意：清洁度、员工和服务、服务设施
Superfriendly staff, especially Monica at the front desk. Gave us a free upgrade for the second night. Pick up and drop off at the train station. We were late for breakfast for one day - restaurant staff went out of their way to accommodate us - made us omlette. Overall, a very positive experience. Definitely will recommend to family and friends.
2023 年 8 月入住 2 晚

10/10 超赞

Roger，Los Altos

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean, very friendly staff and restaurant was excellent.
2023 年 8 月入住 2 晚

10/10 超赞

Tahir

满意：清洁度、员工和服务、住宿条件和设施
Front desk and the person who transferred my luggage to the room was very helpful
2023 年 8 月入住 1 晚

10/10 超赞

Laura

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff, very clean!
2023 年 8 月入住 2 晚

6/10 一般

Susana

与家人出行
不满意：员工和服务、服务设施、住宿条件和设施
My expectations of this hotel were too high, it’s not worth the money you pay for one night. Our first night there we got stocked on the elevator, it happened 2 more times. Our vanity sink and shower were clogged. Dinner menu is the same every night and it was ok. The staff are not friendly at all. Also, the type of railing ( wood decoration)they used on the stairs aren’t safe for little kids. Our room lock box never worked one person came and fixed it, he just move the battery and didn’t replace them, so we didn’t bother to call again.
2023 年 7 月入住 2 晚

10/10 超赞

Guillermo

2023 年 7 月入住 1 晚

10/10 超赞

Giuliana

2023 年 7 月入住 1 晚

10/10 超赞

Janet

2023 年 7 月入住 5 晚

10/10 超赞

shirin

满意：清洁度、员工和服务、住宿条件和设施
Was an amazing experience.. could stay forever!
2023 年 7 月入住 2 晚

4/10 很差

Larissa

与家人出行
满意：清洁度
不满意：住宿条件和设施
Terrible experience
Had a suite, there was not enough toilet paper, I asked for more at the reception and it was never delivered to our room. Asked for a late check-out and the guy instead of checking if it was possible, simply said they were booked out, which was a lie, because I went to their website and there were still available suites. Food is TERRIBLE, probably the worst food I’ve ever had at a hotel. It’s super noisy, the bar was open until late with loud music and people screaming, I woke up at 23:40 with the noise, which is really unacceptable since it’s supposed to be a 4-star hotel and not a hostel. Last but not least, the card I use in every single trip and had already used in Peru wasn’t working and they said the problem was my card, not their machine, which again wasn’t true cause I used it afterwards and it worked just fine. I had to use my brazilian card and therefore pay taxes for a problem at their machine. Awful experience overall, defitinely not a 4-star, but a 3-star hotel.
2023 年 6 月入住 1 晚

8/10 还可以

Ana Dos

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
This hotel was great except for the noise. It was modern, clean and provided dinner. However the type of doors they have on the deck are very thin and don’t seal into each other so you can hear everything going on in the courtyard. I wasn’t able to sleep because I could hear people talking in the courtyard as well as outside my door. I would give this place 5/5 but the sound was a huge problem and I wasn’t able to sleep at all.
2023 年 6 月入住 1 晚

6/10 一般

Fern

与配偶出行
满意：员工和服务，清洁度
It’s my least favorite hotel in Peru. Definitely not a 4 star. No one showed up at the train station, we ended up walking to the hotel ourselves, good thing it’s a very short walk. We got in at around 11 am and waited an hour before we were able to check in. I understand the check in time is 1 pm but most hotels let their guests check in early especially since I didn’t see anyone else checking in. Shower is small and does not drain well. Not enough toilet paper in the room. Breakfast and dinner are sub par, the Ossobuco is so tough it’s not even edible. They even run out of eggs for breakfast. The servers were nice though. The good part is the location. Very close to the train station and the bus stop. I do not recommend this property.

10/10 超赞

MICHELLE

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚

10/10 超赞

bharathi

满意：清洁度、员工和服务、住宿条件和设施
wonderful property dinner breakfast was awesome
2023 年 6 月入住 1 晚

10/10 超赞

Isabel

与配偶出行, 团体旅客
满意：员工和服务，清洁度
Excellent service!
2023 年 5 月入住 1 晚

10/10 超赞

CARLA SOFIA

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
La mejor opción en aguas calientes
La experiencia fue excelente. Las instalaciones están muy bonitas y cómodas. Excelente ubicación y servicio. Habitaciones amplias, cómodas, y limpias. El restaurant muy rico y el spa excelente.
2023 年 5 月入住 2 晚

10/10 超赞

Zenaide

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Sonho realizado com sucesso
Hotel muito bom, instalações ótimas, exceto o aquecedor. Foi preciso trocar três vezes para dar certo. A comida é muito gostosa, café da manhã muito bom, embora tenha servido ovos mexidos gelados (apenas um dia). O happy hour muito bom, excelente pisco sour. Mas as bebidas são muito cara, uma limonada custa Pen 17,00 (um absurdo)
2023 年 4 月入住 2 晚