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Reviews of White Lace Motor Inn

4 out of 5
White Lace Motor Inn
73 Nebo Rd, West Mackay, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 396 out of 781 reviews" "
Rating 8 - Good. 280 out of 781 reviews" "
Rating 6 - Okay. 76 out of 781 reviews" "
Rating 4 - Poor. 23 out of 781 reviews" "
Rating 2 - Terrible. 6 out of 781 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kavekini

Breakfast should be explain in the website that’s is continental breakfast, thank you
Stayed 2 nights in Apr 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendy and helpful staff. The free light breakfast had a good variety of breakfast items.
Stayed 2 nights in Jan 2024
Response from CC on 18 Feb 2024
Hi Sarah. Thank you for your feedback. We’re glad to hear that you enjoy the motel. We will upgrade it soon. We appreciate your kind words and hope to continue providing excellent service to you in the future. Kind Regards, Management

8/10 Good

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's central to most things
Stayed 1 night in Jan 2024

8/10 Good

Lorna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was convenient for us to visit if family.
Stayed 2 nights in Dec 2023
Response from cc on 18 Feb 2024
Hi Lorna. Thank you for your feedback. We’re glad to hear that you enjoy the motel. We will upgrade it soon. We appreciate your kind words and hope to continue providing excellent service to you in the future. Kind Regards, Management

10/10 Excellent

Levon

Stayed 1 night in Jan 2024
Response from cc on 18 Feb 2024
Hi Levon Thank you for your feedback. We’re glad to hear that you enjoy the motel. We will upgrade it soon. We appreciate your kind words and hope to continue providing excellent service to you in the future. Kind Regards, Management

10/10 Excellent

Nair

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to check in, rooms were clean, tidy and comfortable.
Stayed 1 night in Dec 2023
Response from cc on 18 Feb 2024
Hi Nair Thank you for your feedback. We’re glad to hear that you enjoy the motel. We will upgrade it soon. We appreciate your kind words and hope to continue providing excellent service to you in the future. Kind Regards, Management

8/10 Good

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Christian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good bed.Good shower. Good aircon.
Stayed 4 nights in Dec 2023

10/10 Excellent

David

Had a room with a fantastic bed 🤘.
Stayed 1 night in Dec 2023

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice clean and comfortable place to stay. Will be back.
Stayed 2 nights in Nov 2023

10/10 Excellent

Hamish

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and great rooms
Stayed 1 night in Nov 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking. Management is very flexible with our Request, overall, happy with their hospitality
Stayed 1 night in Nov 2023

6/10 Okay

ANDREW

Liked: Cleanliness, staff & service
not too bad but the beds were terrible, and thats the one thing you need after travelling is a good comfortable bed and pillow.
Stayed 1 night in Nov 2023

10/10 Excellent

Darren

Stayed 1 night in Nov 2023

10/10 Excellent

Luke

Stayed 1 night in Oct 2023

2/10 Terrible

Andrew

Business traveller
Way to noisy with motel being located on airport flight path.
Stayed 2 nights in Sep 2023

6/10 Okay

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
No Towels in the room when we arrived but they were delivered promptly when we rang the manager. A nice basic motel easy to find.
Stayed 1 night in Sep 2023

6/10 Okay

Cathy

Travelled with partner
Liked: Staff & service
It looks prettier from the street
Stayed 1 night in Sep 2023

10/10 Excellent

Maureene

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for travellers.
Stayed 1 night in Aug 2023
Response from Cloe on 15 Sept 2023
Hi Maureene, Thank you for the great review. The team here gets great comfort knowing that our guests have had a good stay.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean & loved breakfast
Stayed 1 night in Aug 2023
Response from Cloe on 15 Sept 2023
Hi Paul, Thank you for the great review. The team here gets great comfort knowing that our guests have had a good stay.

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
In late & managers very helpful with directions on getting the keys Room very clean and comfortable
Stayed 1 night in Jul 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

Rene

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
On our route north
Stayed 2 nights in Jun 2023

10/10 Excellent

ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great communication with front desk about checking in late, they left a key in a lock box.
Stayed 1 night in Jun 2023
Response from Reception on 17 Jun 2023
Thank you for the great review. We appreciate your kind words. White Lace Team!

10/10 Excellent

Emma

Stayed 1 night in Jun 2023

6/10 Okay

Janine

Liked: Staff & service
The room was dated and a bit dirty in spots. You are under the flight path so it sounds like planes landing on top of you until 11pm then starts again at 5am. The free continental breakfast was a plus though.
Stayed 1 night in May 2023

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable room, great staff and service. Proprietor was very willing to meet my needs for our room.
Stayed 3 nights in May 2023

6/10 Okay

Marc

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Upon arrival of our stay we had been double booked which meant we walked into a room that was already being occupied and at 9 pm at night was all we wanted to deal with So that was a huge let down Staff were good in fixing the problem in giving us another room but this kind of mistake shouldn’t happen
Stayed 2 nights in May 2023

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in May 2023

10/10 Excellent

Karrie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Happy to give this 5 stars. Great bed, breakfast included and bottled water in the fridge. The small touches make all the difference .
Stayed 1 night in Apr 2023

10/10 Excellent

Anthony

Stayed 1 night in Apr 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the property is ageing, it was clean and comfortable. Aircon and shower were great and there was no road noise.
Stayed 1 night in Apr 2023

8/10 Good

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we stayed in was neat and clean. The staff were friendly and helpfull
Stayed 1 night in Mar 2023

8/10 Good

Bronwyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked having breakfast supplied.
Stayed 1 night in Mar 2023

6/10 Okay

Kirsty

Liked: Cleanliness
Was clean and beds were comfortable but very dated and the bench in the kitchen was broken as well as a few other things in need of repair.
Stayed 1 night in Mar 2023

10/10 Excellent

Trevor

Stayed 3 nights in Mar 2023

10/10 Excellent

Doug

Stayed 1 night in Mar 2023

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Great as usual
Stayed 1 night in Mar 2023

4/10 Poor

Megan

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2023

2/10 Terrible

N

Stayed 1 night in Mar 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Average stay
The room was booked as a 2 bedroom, it was 1 bedroom with a bed in the living area. The air con in the bedroom didn’t work and the bed had a big sag in the middle. The light in the bathroom didn’t work and everything in general was very worn. We did receive a complimentary light breakfast which was well appreciated.
Stayed 1 night in Feb 2023

8/10 Good

Gregory

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
close to a club for dinner and a complimentary breakfast
Stayed 1 night in Feb 2023

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a nice place to stay
Stayed 1 night in Feb 2023

10/10 Excellent

Tony

Stayed 1 night in Feb 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet
Stayed 2 nights in Feb 2023

6/10 Okay

Marita

Liked: Cleanliness
Disliked: Staff & service
Wasnt informed about much at all
Stayed 1 night in Feb 2023

8/10 Good

peter

Stayed 1 night in Feb 2023