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Reviews of Hilton Garden Inn Macon / Mercer University

3 out of 5
Hilton Garden Inn Macon / Mercer University
1220 Stadium Dr, Macon, GA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 339 out of 558 reviews" "
Rating 8 - Good. 146 out of 558 reviews" "
Rating 6 - Okay. 41 out of 558 reviews" "
Rating 4 - Poor. 25 out of 558 reviews" "
Rating 2 - Terrible. 7 out of 558 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Juanita Boyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 1 night in Apr 2024

10/10 Excellent

Mary Beth

Stayed 1 night in Apr 2024

10/10 Excellent

Tacarra

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely grounds
Stayed 1 night in Apr 2024

6/10 Okay

Michelle

Travelled with partner
Liked: Staff & service
The reception area looked great! However, our rroom left a bit to be desired. The carpets were not very clean, especially next to the A/C unit. The foyer light worked when it wanted. The A/c kept shutting itself off, not just in “down mode” but completely off. Try shower curtain rod was bent so that the curtain would not close on either end, leaving a puddle on the floor from the shower. Front desk was friendly and helpful. They were great!
Stayed 1 night in Apr 2024

10/10 Excellent

Morgan

Stayed 3 nights in Apr 2024

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Beautiful and safe place for walking. The stay is consistently good. Didn’t get 5 stars for cleanliness as there was some scuzz on table between beds.
Stayed 1 night in Mar 2024
Response from Jonathan Andre on 10 Apr 2024
Eileen,Thank you for taking the time to write a review after your last visit with us. Sorry we missed something on your nightstand but I will share this with the housekeeping team to ensure it is not missed in the future. Please do come and see us again!Hospitably,

10/10 Excellent

Patricia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice accommodation, close to the hospital which I needed
Stayed 1 night in Mar 2024
Response from Jonathan Andre on 21 Mar 2024
Patricia,II am glad you found our accommodations good for your stay. I do hope you are able to come back some time and enjoy Macon has to offer when you don't have to visit the hospital. Hope all is well!Hospitably,

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying here even though for only one night the area was incredibly nice. The only negative in the entire property was that the television did not work properly. Other than that excellent day.
Stayed 1 night in Feb 2024

10/10 Excellent

Kirk

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Jonathan Andre on 21 Mar 2024
Kirk,Thank you for the Five-Star Review! We appreciate you taking the time to rate your stay. We do hope you come back and visit us again the next time you are in the Macon area.Hospitably,

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always like staying at this property when visiting my daughter at college. Friendly staff and clean rooms!
Stayed 1 night in Feb 2024
Response from Jonathan Andre on 21 Mar 2024
Kimberly,Thank you so much for the five-star review! I am glad you have found you home away from home when visiting Mercer University. We hope to see you again soon! Don't forget family Weekend, September 21 and 22!Hospitably,

10/10 Excellent

Robert, Asheville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff - Especially Erica!
Stayed 1 night in Jan 2024
Response from Jonathan Andre on 21 Mar 2024
Robert,Thank you for giving us five-stars and for calling out Erica as being a great associate! We will be sure to share this with her. Please come and see us again soon.Hospitably,

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jonathan Andre on 21 Mar 2024
Mark,Thank you so much for the 10 out of 10! We appreciate your confidence in us and hope to welcome you back through our doors again soon!Hospitably,

10/10 Excellent

Lisa Anderson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Dec 2023

10/10 Excellent

Selina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and the staff provided excellent customer service.
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Hotel
The hotel was under staff and when you wanted to get something g from the bar the bartender was not there. Only one person at the check in desk for it to be a weekend and unable to leave the desk to find the bartender. The light switch for the lamp by the bed did not work and it gives the room limited lighting it makes the room seems dark.
Stayed 1 night in Dec 2023
Response from Jonathan Andre on 18 Dec 2023
I apologize for the issues you had while you were here. I am not sure why the bartender was not available; however it is customary to have one person working the desk. They should have been able to assist you with a drink as well. I do again apologize they were not available for you. If you let us know what room you were in we can address the issue you had with your desk lamp. I am sorry this was not fixed prior to your arrival. Please do come and see us again the next time you are in town. Hospitably,

10/10 Excellent

leigh a

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Nov 2023

6/10 Okay

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not worth the price of the room, to many other Hotels cheaper that offer more.
Stayed 1 night in Nov 2023

10/10 Excellent

Madison

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, and bonus points for being pet friendly!
Stayed 2 nights in Oct 2023

6/10 Okay

Danna

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property could use updating and cleaning. Not excellent like the reviews stated…
Stayed 1 night in Oct 2023

10/10 Excellent

Ronnie

Stayed 1 night in Oct 2023

8/10 Good

Aileen

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The front desk clerk when we checked in around five was totally rude. Unfriendly rolled her eyes. I was amazed at the lack of customer service checking in. She should not be at the front desk.
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Bryan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not free.
Stayed 1 night in Sep 2023

8/10 Good

Douglas

Travelled with family
Disliked: Staff & service
Hotel was ok, thin sheets. Just surfaced cleaned.
Stayed 1 night in Sep 2023

8/10 Good

Kathy

Stayed 1 night in Sep 2023

4/10 Poor

Erin

Travelled with pets, Travelled with partner
Disliked: Staff & service
The woman working at the front desk acted like we were bothering her. The room was on the warm side. The AC was very loud on and off all night. People loud in the hallway.
Stayed 1 night in Sep 2023

10/10 Excellent

Bob

Travelled with family
Liked: Amenities
Well maintained property. Clean
Stayed 2 nights in Sep 2023

8/10 Good

Denise

Stayed 1 night in Aug 2023

10/10 Excellent

Debbie

Stayed 1 night in Aug 2023

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Very comfortable and we were able to turn off a/c unit so I t was quiet too
Stayed 1 night in Jul 2023

8/10 Good

Harold Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Hot Water in the Shower
The only problem I had was cold water in the shower. Otherwise, the facilities were excellent, and the customer service was superb.
Stayed 2 nights in Jul 2023

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Jonathan Andre on 11 Jul 2023
Kristy,Thank you so much for visiting us and giving us a 10 out of 10! We appreciate the kudos!

8/10 Good

Bonnie

Stayed 1 night in Jul 2023

10/10 Excellent

Michele

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Very friendly staff and clean property
Stayed 1 night in Jul 2023
Response from Jonathan Andre on 11 Jul 2023
Michele,Thank you for taking the time to rate us 5 out of 5! I am glad you found the staff to be friendly and everything clean. We look forward to welcoming you again!Hospitably,

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and plenty of free parking.
Stayed 2 nights in Jun 2023
Response from Jonathan Andre on 11 Jul 2023
Kim,I am glad you found the hotel to be clean and didn't have any issues with parking. Please come back and see us again the next time your travels take you to the Macon area. Hospitably,

10/10 Excellent

Gregg, Loveland

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Good value
Stayed 1 night in Jun 2023
Response from Jonathan Andre on 11 Jul 2023
Gregg, Thanks for the 5 out of 5! Glad you found our hotel to be a good value for you. Please come see us again!

4/10 Poor

Jon

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When I arrived I was ignored by the front desk while she was on her personal cell phone. Then when she final started to help me she said I didn’t have a reservation only to find out that I was already checked in. They checked someone else into my prepaid room. After resolving that they tried to tell me that I didn’t book a room with a king bed even tho I should her that I did. All she kept saying is that I booked through a 3 rd party and that what I get. At one point she actually shushed me and said she needed to think. It took a lot out of me dealing with her. For being a so called high end hotel they should have staff that can handle themselves better. I understand that this may have been a lot to deal with but they should be able to defuse the situation instead of escalating it.
Stayed 3 nights in Jun 2023

10/10 Excellent

Toneal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
😃
Stayed 1 night in Jun 2023
Response from Jonathan Andre on 12 Jun 2023
Toneal,Thank you for the 5 out of 5! We hope you come and see us again soon!Hospitably

10/10 Excellent

Kayce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was great. A/C worked well. Staff was great. If you are going to a Mercer Sporting event. This is the place to stay.
Stayed 1 night in May 2023
Response from Jonathan Andre on 12 Jun 2023
Kayce,Thanks for the great review! We appreciate you staying with us and look forward to hosting you again!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in May 2023
Response from Jonathan Andre on 12 Jun 2023
Charles,Thanks for taking the time to give us a 5 out of 5 on Expedia! We look forward to you visiting us again!Hospitably

8/10 Good

sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercer Graduation Weekend
Kind of pricey for an average room. Had to book for 2 nights they didnt allow just one night stay. Had a problem with billing. Reserved 2 rooms and upon check in was charged for 3 rooms. Cost of room was put on hold on my account. It did get straighten out within 3 days.
Stayed 2 nights in May 2023
Response from Jonathan Andre on 12 Jun 2023
Sandra,I apologize for the issues you had during your graduation visit. We do have different booking and cancellation policies during graduation (and Homecoming) due to the high demand. I am glad we were able to get everything straightened out for you and again apologize for the inconvenience.

10/10 Excellent

Michel

Stayed 1 night in May 2023
Response from Jonathan Andre on 12 Jun 2023
Michel,Thank you for taking the time to rate us 5 out of 5 on Travelocity! Please come back and see us again soon!Hospitably,

8/10 Good

Dieu V

Stayed 1 night in Apr 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

2/10 Terrible

Johnny

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The hotel was extremely noisy and felt as if it was overcrowded or booked by noise. Could not sleep at all. Guest above my room we’re running back and forth all night. The a/c fan would not stay on to help with the noise and when it did turn on it had a whining noise too. The staff upon check in obviously didn’t want to be there and that was first impression. The staff who checked us out with two bags of candy and deck of cards ($16?????) was very nice. Hotel room was clean!!!
Stayed 1 night in Mar 2023
Response from Jonathan Andre on 21 Mar 2023
Johnny,I am so sorry that you did not enjoy your recent stay with us. We would have been happy to look at moving you to a different room or asking the guests above you to be a little more quiet. Unfortunately, we cannot always know what is going on in rooms to help keep things quiet, but we can definitely help if the issue is brought to our attention. Again, I do apologize for the issues you had while you were here.Hospitably,

10/10 Excellent

Cassandra, Conyers

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding
Stayed 1 night in Mar 2023
Response from Jonathan Andre on 21 Mar 2023
Thank you for taking the time to take the time and rate your outstanding stay a 5 out of 5! We appreciate it Cassandra!

10/10 Excellent

Cornelius

Stayed 1 night in Feb 2023
Response from Jonathan Andre on 21 Mar 2023
Cornelius,Thanks for giving us 5 out of 5! We appreciate the feedback!

10/10 Excellent

Rhonda

Stayed 1 night in Feb 2023
Response from Jonathan Andre on 21 Mar 2023
Thank you for taking the time to rate us 5 out of 5 Rhonda! We appreciate it!

10/10 Excellent

dexter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was awesome. Cant wait to return. Thank you so much
Stayed 2 nights in Feb 2023
Response from Jonathan Andre on 24 Feb 2023
Dexter,Thanks for staying with us! I am glad you enjoyed your breakfast while you were here. We look forward to your return!Hospitably,