Mactan Island Family Hotel

"all perfect"

"Very friendly and helpful staff especially Marvin at concierge and Beth in the restaurant. Swimming pool was large and was in a beautiful setting. Breakfast buffet was outstanding. Location to airport is unbeatable, you can literally walk in minutes or take the free shuttle."

"I had a wonderful experience at Shangrila . The staff was friendly and attentive, making me feel welcomed from the moment I arrived. The room was clean, spacious, and well-equipped with all the amenities I needed. Making it easy to explore the area. The breakfast, pool, lobby, and beach area. Overall, I highly recommend [Hotel Name] for anyone looking for comfort, great service, and a pleasant stay. I look forward to returning on my next visit! "

"The reception desk was the the first encounter. One person was not very welcoming or friendly. Then was charged extra for my child. It wasnt a pleasant experience. It made me very frustrated and angry To the point I almost left to go to previous resort. But my kids and I were tired, hungry, and hot. Rest of staff was very nice and friendly they made up for that one person. Restaurant, grounds ppl, everyone. was great. Love the variety of breakfast. House keeping fast and greay. Love the ammenities. Rooms beautiful! "

"Good customer service "

"Amazing hotel, great facilities, immaculate grounds and pool area. Rooms spacious and well appointed. But the staff make the experience. Attentive, friendly and respectful. What a team. "

"Pros: Great and friendly staff. Great breakfast buffet. Our room is cleaned well. There is an in-house guest shuttle service going to and from Pueblo Verde Outlets and SM Seaside. Cons: Check-in process takes awhile but the check out is easy. Some areas like outdoor’s big round table needs repair. You can see the wrinkling of the wood from being wet."

"Breakfast is awesome "

"Staff, food and amenities"