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"The biggest strength of this hotel is unquestionably the staff. From the moment we arrived, we felt truly welcomed. Special thanks to Anas, who set a very high standard of guest service. He welcomed us with genuine care, managed all the check-in procedures smoothly, and ensured we were completely satisfied. While waiting for the rooms to be ready, he thoughtfully arranged complimentary drinks at the restaurant, which reflected true five-star hospitality. At the restaurant, Abdul Kareem was exceptionally kind and attentive. Another highlight was Lujain at reception, who was the icing on the cake — extremely welcoming, warm, and informative. Special thanks also to Mohammed Altoudi, who was extremely professional and efficient during the checkout process. The rooms were clean, spacious, and very comfortable, with comfortable beds that allowed us to rest well. The location is excellent. A few points for improvement: the bathrooms felt slightly worn out, a and the room service, as is often the case in Makkah and Madinah hotels, was below the expected five-star standard. Additionally, the ladies’ prayer room would benefit from more privacy or better isolation from the main entrance, to enhance comfort and serenity."

"A wonderful and classic beautiful service and best accommodation hotel "

"Great !! Very kind"

"Excellent."

"very nice"

"Very close and covenient, a few mins walking distance to Masjid al Nabawi. The room was clean with a beautiful view. Staff were very helpful espcially as we encountered a medical emergency during our stay."

"Alhamdulillah, Hotel management and staff were really supportive. They allow late check in and arrange my travel from Madina to Mecca. Though room's furniture and interior was old but it is ok because it is budget friendly. From prophet mosque 15 to 18 min walking distance. "

"Good hotel. Best part is punctual shuttle service which drops at parking beneath ladies gate. Only difficulty was housekeeping we had to call them again and again to send housekeeping staff "

"Customer service!!! 10/10"