We stayed 3 nights, stay was okay. Rooms were clean, cleaning staff were helpful and friendly.
The hotel could improve overall management, especially at night.The second night we heard 3 fire alarms at night intermittently (2 am, 3 am, 3:30 am). The third night (12 am) there were kids running around and talking in loud voices in the corridor. This continued for about 1 hour.
Junaid
2025 年 7 月入住 3 晚
10/10 超赞
Yasar
2025 年 6 月 9 日
Yasar
2025 年 4 月入住 5 晚
8/10 还可以
Mateen
2025 年 5 月 6 日
Mateen
2025 年 4 月入住 1 晚
10/10 超赞
A
团体旅客
2025 年 5 月 1 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
A
2025 年 4 月入住 3 晚
10/10 超赞
HUSSEIN
与家人出行
2025 年 4 月 28 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
HUSSEIN
2025 年 4 月入住 3 晚
4/10 很差
mohamed,Princeton
2025 年 4 月 28 日
不满意:员工和服务
I need my refund fir the following reason; First night once we arrived to hotel Regency , the AC was not working in our room #1303 we reported it and then at 1 am they moved us to another room #603 that also has broken AC . They try to fix it , it took them longer then they put us in Room #1030 at about 4:15 am. No sleep all night . In addition by moving our luggage to 3 different rooms , my wife lost her dress or was stollen from her till the following day when we complained and reported the missing dress then they brought it to us after 2 hours negotiation and denial .
This was the worst experience with Expedia since 2010 and I hope to receive my full refund. Thank you
mohamed
2025 年 4 月入住 3 晚
10/10 超赞
Umar
2025 年 4 月 20 日
Umar
2025 年 4 月入住 5 晚
8/10 还可以
Mohamed
2025 年 4 月 19 日
满意:清洁度、员工和服务、住宿条件和设施
Very nice
Mohamed
2025 年 4 月入住 2 晚
10/10 超赞
Rachid
2025 年 4 月 5 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Rachid
2025 年 3 月入住 4 晚
8/10 还可以
hamad
2025 年 4 月 3 日
满意:清洁度
Just need good cleaning for the room
hamad
2025 年 3 月入住 3 晚
10/10 超赞
Bilal aboobaker
与家人出行
2025 年 3 月 29 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent stay
Bilal aboobaker
2025 年 3 月入住 3 晚
8/10 还可以
Hafedh
与家人出行
2025 年 3 月 23 日
满意:住宿条件和设施
Hafedh
2025 年 3 月入住 1 晚
10/10 超赞
Md fotik
2025 年 2 月 13 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Brilliant hotel
Fantasy stay, close to Majid nabawi and everything else
Md fotik
2025 年 2 月入住 1 晚
4/10 很差
Amir Ali
与家人及幼儿出行
2025 年 1 月 19 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very old hotel, Wifi wasn't working staff kept lying it will be fixed and they are working on it. Some staff very rude, except Minar the girl at reception she was very helpful. Very badly managed property, seems manager didn't care at all of the customers and kept over ruling staff wanting to help the customers. Not recommended at all.
Amir Ali
2024 年 12 月入住 1 晚
10/10 超赞
Tausif
2025 年 1 月 1 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Tausif
2024 年 12 月入住 5 晚
6/10 一般
真实旅客
与家人出行
2024 年 12 月 31 日
满意:员工和服务,清洁度
It’s ’OK’ but needs improvement
This an ok hotel. 3 stars. Not much more than that though. Supposedly recently renovated in 2023, not to the best of standards. The triple room bathroom design is terrible. Very little natural sunlight in the room. And a bit cramped in the room
Can’t fault the cleaning/lobby/bellboy staff though. Very friendly and service with a smile. A credit to this hotel. Just a shame the physical place itself is outdated and dingy.
真实旅客
2024 年 12 月入住 6 晚
2/10 糟糕
Nasir
与家人出行
2024 年 12 月 30 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Suggest avoid this hotel at any cost if possible.
Very unpleasant management. I travelled with group of 7 people and at the front desk I was told that my booking was cancelled since I did not confirm my arrival/reservation (I never received any email from the hotels management or Hotels.com).
There were atleast 5 more families who had similar experience.
It is below par service from Hotels.com for not letting us know of any requirements and listing such facilities. End of the day no one takes responsibility (neither the hotel nor hotels.com).
Nasir
2024 年 12 月入住 2 晚
4/10 很差
MOHAMMAD
与家人出行
2024 年 12 月 29 日
不满意:住宿条件和设施,员工和服务
We were four people and we were told, the rule supposedly was 3 water bottles per room. Every time we wanted to ask for something, it seemed like a huge task and as if they were doing us a huge favor. The staff were nice and friendly.
MOHAMMAD
2024 年 12 月入住 4 晚
10/10 超赞
Malinda
与家人出行
2024 年 12 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Walkable to Masjid Nabawi. Near hotel 2 minutes walk have ASIAN food stalls selling Indonesian & Malaysian food. Convenience shop and laundry all around. Very good spot. Hotel ok not bad. Food ok. If you’re not fussy and picky.
Malinda
2024 年 12 月入住 5 晚
8/10 还可以
Siraaj
2024 年 12 月 9 日
满意:清洁度、员工和服务、住宿条件和设施
Wifi don't work in room
Siraaj
2024 年 11 月入住 4 晚
10/10 超赞
Tanveer
2024 年 12 月 7 日
满意:清洁度、员工和服务、住宿条件和设施
Tanveer
2024 年 11 月入住 4 晚
10/10 超赞
Nasia
与家人出行
2024 年 12 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great stay
Nasia
2024 年 11 月入住 3 晚
10/10 超赞
Mohammad
与家人出行
2024 年 12 月 3 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect stay, close to the mosque.
Mohammad
2024 年 12 月入住 1 晚
8/10 还可以
Yawor,Oldham
与家人出行
2024 年 12 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location to the Masjid only few minutes walk. Overall good stay. Only cons the pillow way to big/high that gives you a Neck ache and the free breakfast not the best. The staff and the service was great cant fault them