All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Isabel Luna. Experience Manager on 29 Apr 2024
Dear ManuelI would like to thank you for having chosen ICON Embassy for your stay in Madrid and for taking the time to review. We truly value your comments in order to improve our guest’s overall experience.We are pleased to know that you have enjoyed your stay with us. We hope that you visit us again anytime soon, we will try our best in order to make your experience at ICON Embassy more than perfectKind Regards,
Response from Isabel Luna. Experience Manager on 25 Apr 2024
Estimado IainMuchas gracias por compartir su experiencia tras su última estancia con nosotros.Para nosotros es muy importante saber su opinión para así seguir evolucionando y mejorando nuestros servicios.Nos alegra saber que en líneas generales ha disfrutado de una agradable experiencia.Esperamos seguir manteniendo su confianza y que vuelva a escogernos en sus próximas visitas a la ciudad¡Un saludo!
Great location. The surrounding area has some of the best restaurants and retail shops.
randolph
Stayed 3 nights in Apr 2024
Response from Isabel Luna. Experience Manager on 15 Apr 2024
Dear RandolphWe appreciate your trust and your kind words about your stay with us. Thank you very much for having chosen our hotel and for your wonderful review.We are delighted to know that you enjoyed our marvellous location during your stay.We hope to welcome you back anytime soon at ICON Embassy.Kind Regards,
Response from Isabel Luna. Experience Manager on 8 Apr 2024
Dear CarlosWe appreciate your trust and your kind words about your stay with us. Thank you very much for having chosen our hotel and for your wonderful review.We hope to welcome you back anytime soon at ICON Embassy.Kind Regards,
Response from Isabel Luna. Experience Manager on 8 Apr 2024
Dear Augusto,Thank you very much for having chosen us for your stay in Madrid and for sharing your opinion. We are pleased to know that you had enjoyed our location. This is really good to know the city and our professional and welcoming staff always eager to make our guests feel at home!We hope that you visit us again anytime soonBest regards
8/10 Good
Jose
31 Mar 2024
Liked: Cleanliness, staff & service
Jose
Stayed 8 nights in Mar 2024
Response from Isabel Luna. Experience Manager on 1 Apr 2024
Estimado jose,En primer lugar, gracias por habernos elegido durante su estancia en Madrid. Nos alegra saber que ha tenido una magnifica experiencia y agradecemos que lo haya compartido ya que para nosotros es muy importante conocer la opinión de nuestros clientes. Nos alegra saber que su estancia fuera perfectaEsperemos volver a verle en una próxima estancia en Madrid. Un saludo.
We loved the hotel! Hospitality was 10 on 10 . The breakfast buffet was amazing and staff cordial.
Richa
Stayed 3 nights in Mar 2024
Response from Isabel Luna. Experience Manager on 18 Mar 2024
Dear RichaThank you very much for sharing your comments after your last stay.We are very glad to know that you really enjoyed your stay with us and our services such as our breakfast.We hope that you visit us again anytime soonBest regards
Response from Isabel Luna. Experience Manager on 15 Mar 2024
Dear RonWe appreciate your trust and your kind words about your stay with us. Thank you very much for having chosen our hotel and for your wonderful review.We are delighted to know that you enjoyed our marvellous location during your stay.We hope to welcome you back anytime soon at ICON Embassy.Best regards
Response from Isabel Luna. Experience Manager on 5 Mar 2024
Dear Reece,We appreciate your trust and your kind words about your stay with us. Thank you very much for having chosen our hotel and for your wonderful review.We hope to welcome you back anytime soon at ICON Embassy.Kind Regards,
Response from Isabel Luna. Experience Manager on 1 Mar 2024
Dear SergioI would like to thank you for having chosen ICON Embassy for your stay in Madrid and for taking the time to review. We truly value your comments in order to improve our guest’s overall experience.We take note about your suggestions, and we will check it to improve this service, in order to give you a much more complete service in your future stays with us.We hope that you visit us again anytime soon, we will try our best in order to make your experience at ICON Embassy more than perfectBest regards
10/10 Excellent
Federico
8 Jan 2024
Federico
Stayed 1 night in Jan 2024
Response from Isabel Luna. Experience Manager on 29 Jan 2024
Estimado Federico,Muchas gracias por su valoración positiva acerca de nuestro hotel. Nos alegra que haya disfrutado de su estancia con nosotros y esperamos poder recibirle pronto de vuelta.Un saludo de todo el equipoIsabel LunaExperience Manager ICON Embassy
10/10 Excellent
Gabriela, Dallas
28 Dec 2023
Gabriela
Stayed 2 nights in Dec 2023
Response from ICON EMBASSY on 25 Jan 2024
Apreciada Gabriela,Agradecemos muchísimo que se haya tomado un momento para compartir su experiencia en el hotel.Esperando volver a recibirle pronto.Un saludo,Icon Embassy
10/10 Excellent
barbara
14 Dec 2023
barbara
Stayed 3 nights in Dec 2023
Response from ICON EMBASSY on 25 Jan 2024
Estimada Bárbara,Gracias por dedicar su valioso tiempo en compartir su valoración.Esperamos volver a verle pronto.Un saludo,Icon Embassy
Estimado Omar,Gracias por su feedback.Un saludo,Icon Embassy
10/10 Excellent
ALVARO
30 Nov 2023
ALVARO
Stayed 3 nights in Nov 2023
Response from ICON EMBASSY on 25 Jan 2024
Apreciado Álvaro,Agradecemos enormemente que haya dedicado su valioso tiempo a compartir su valoración con nosotros.Esperamos volver a recibirle pronto.Icon Embassy
10/10 Excellent
Jassem
30 Nov 2023
Jassem
Stayed 1 night in Nov 2023
Response from ICON EMBASSY on 25 Jan 2024
Dear Jassem,Thanks for your feedback.Looking forward to welcoming you again soon.Icon Embassy
Really liked place .
Great location, clean, friendly staff, good breakfast.
Highly recommend !
Yuri
Stayed 3 nights in Nov 2023
Response from Isabel Luna. Experience Manager on 28 Nov 2023
Dear YuriWe appreciate your trust and your kind words about your stay with us. Thank you very much for having chosen our hotel and for your wonderful review.We are delighted to know that you enjoyed our marvellous location during your stay.We hope to welcome you back anytime soon at ICON Embassy.Kind Regards,
Response from Isabel Luna. Experience Manager on 19 Oct 2023
Dear Jennyfer,We appreciate your trust and your kind words about your stay with us. Thank you very much for having chosen our hotel and for your wonderful review.We are delighted to know that you enjoyed our marvellous location during your stay.We hope to welcome you back anytime soon at ICON Embassy.Kind Regards,
Response from Isabel Luna. Experience Manager on 9 Oct 2023
Dear Terrence Thank you very much for having chosen our hotel for your stay in Madrid and for your nice revie.Our aim is to make our guests feel at home offering a comfortable stay along with the best service.We are very happy to know that we achieved our goal. We hope to welcome you back anytime soon, we will be looking forward to your next visit!Regards
10/10 Excellent
Victor
21 Sept 2023
Victor
Stayed 1 night in Sep 2023
Response from Isabel Luna. Experience Manager on 22 Sept 2023
Estimado Victor,Muchas gracias por compartir su experiencia tras su última estancia con nosotros.Para nosotros es muy importante saber su opinión para así seguir evolucionando y mejorando nuestros servicios.Nos alegra saber que en líneas generales ha disfrutado de una agradable experiencia.Esperamos seguir manteniendo su confianza y que vuelva a escogernos en sus próximas visitas a la ciudad.¡Un saludo!
Response from Isabel Luna. Experience Manager on 4 Sept 2023
Dear JoseThank you for taking few minutes of your valuable time to share your recent experience with us.We are really happy to know that we have achieved your satisfaction in every way.It will be a great pleasure to welcome you again in a nearly future.Yours sincerely,
It is a very affordable four star hotel in a prime area in Madrid. It has a very convenient metro connection only a few hundred meters away.
Jaime
Stayed 1 night in Aug 2023
Response from Isabel Luna. Experience Manager on 22 Aug 2023
Dear JaimeThank you for taking few minutes of your valuable time to share your recent experience with us.We are really happy to know that we have achieved your satisfaction in every way.It will be a great pleasure to welcome you again in a nearly future.Yours sincerely,
Response from Isabel Luna. Experience Manager on 31 Jul 2023
Estimada Maria del MarMuchas gracias por compartir su experiencia tras su última estancia con nosotros.Para nosotros es muy importante saber su opinión para así seguir evolucionando y mejorando nuestros servicios.Nos alegra saber que en líneas generales ha disfrutado de una agradable experiencia.Esperamos que vuelva a alojarse de nuevo con nosotros muy pronto Reciban un saludo de parte de todos nosotros.
10/10 Excellent
alicia
28 Jul 2023
alicia
Stayed 1 night in Jul 2023
Response from Isabel Luna. Experience Manager on 21 Aug 2023
Estimada Alicia,Muchas gracias por su valoración positiva acerca de nuestro hotel.Nos alegra que haya disfrutado de su estancia con nosotros y esperamos poder verla pronto de vuelta.Saludos
Response from Isabel Luna- Experience Manager. on 27 Jul 2023
Estimada Maria FernandaMuchas gracias por su feedback tras su reciente estancia en ICON Embassy.Nos enorgullece saber que su estancia ha sido tan positiva y esperamos que vuelva a alojarse de nuevo con nosotros muy pronto Reciban un saludo de parte de todos nosotros.
8/10 Good
LISBETH
11 Jul 2023
LISBETH
Stayed 1 night in Jul 2023
Response from Isabel Luna. Experience Manager on 31 Jul 2023
Estimada lisbethEstimada ClaudiaMuchas gracias por su feedback tras su reciente estancia en ICON Embassy.Nos enorgullece saber que su estancia ha sido tan positiva y esperamos que vuelva a alojarse de nuevo con nosotros muy pronto Reciba un saludo de parte de todos nosotros.
10/10 Excellent
RICARDO
9 Jul 2023
RICARDO
Stayed 4 nights in Jul 2023
Response from Isabel Luna. Experience Manager on 31 Jul 2023
Estimado RicardoMuchas gracias por compartir su experiencia tras su última estancia con nosotros.Para nosotros es muy importante saber su opinión para así seguir evolucionando y mejorando nuestros servicios.Nos alegra saber que en líneas generales ha disfrutado de una agradable experiencia.Esperamos que vuelva a alojarse de nuevo con nosotros muy pronto Reciban un saludo de parte de todos nosotros.
The staff is great. All the time willing to make more enjoyable your stay.
This hotel is a great choice.
Our next time in Madrid I’ll be there, no doubt.
Freddy
Stayed 4 nights in Jun 2023
Response from Isabel Luna- Experience Manager. on 3 Jul 2023
Dear Freddy,Thank you very much for having chosen us for your stay in Madrid and for sharing your opinion. We are delighted that you have enjoyed your stay thanks to our helpful and welcoming staff. Our aim is to make our guests feel at home offering a comfortable stay along with the best service. We are very happy to know that we achieved our goal.We hope that you visit us again anytime soonBest regards
10/10 Excellent
Gabrielle
26 Jun 2023
Gabrielle
Stayed 1 night in Jun 2023
Response from Isabel Luna- Experience Manager. on 29 Jun 2023
Estimada Gabrielle,Muchas gracias por compartir su experiencia tras su última estancia con nosotros. Para nosotros es muy importante saber su opinión para así seguir evolucionando y mejorando nuestros servicios.Nos alegra saber que en líneas generales ha disfrutado de una agradable experiencia.Esperamos que vuelva a alojarse de nuevo con nosotros muy pronto Reciban un saludo de parte de todos nosotros.
Response from Isabel Luna- Experience Manager. on 13 Jun 2023
Estimada Montse,Es un verdadero placer saber que disfrutó de su estancia con nosotros en ICON Embassy.Nos enorgullece saber que su estancia ha sido tan positiva y todos nosotros esperamos que vuelva a alojarse de nuevo con nosotros muy pronto Reciba un cordial saludo.
Hotel was great. Location was excellent in a very nice area of Madrid and walkable to areas of interest. The staff was very hospitable and accessible. Breakfast buffet was amazing. Highly recommend it.
Carolina
Stayed 4 nights in May 2023
Response from Isabel Luna- Experience Manager. on 5 Jun 2023
Dear Carolina,Thank you very much for having chosen us as your hotel of stay and for your wonderful review.We are delighted that our delicious and varied breakfast, as well as our central location in the city centre and our comfortable and cozy rooms have met your expectations.We hope to welcome you back anytime soon in the future!Kind regards,
The location of this hotel was great with most major attractions within walking distance!
Christina
Stayed 1 night in May 2023
Response from Isabel Luna- Experience Manager. on 12 May 2023
Dear ChristinaThank you very much for sharing your comments after your last stay. We are pleased to know that you had enjoyed our locationWe hope to welcome you back anytime soon at ICON Embassy!
10/10 Excellent
York, Rch Cucamonga
9 May 2023
York
Stayed 6 nights in Apr 2023
Response from Isabel Luna- Experience Manager. on 29 May 2023
Dear YorkWe truly value your comments in order to improve our guests overall experience.We are pleased to know that you have enjoyed your stay with us. We hope that you visit us again anytime soon
8/10 Good
rafael
Travelled with family
28 Apr 2023
Liked: Cleanliness, staff & service
rafael
Stayed 7 nights in Apr 2023
Response from Isabel Luna- Experience Manager. on 3 May 2023
Estimado RafaelMuchas gracias por compartir su experiencia tras su última estancia con nosotros.Para nosotros es muy importante saber su opinión para así seguir evolucionando y mejorando nuestros servicios.Nos alegra saber que en líneas generales ha disfrutado de una agradable experiencia.Esperamos seguir manteniendo su confianza y que vuelva a escogernos en sus próximas visitas a la ciudad.Le enviamos un afectuoso saludo de parte de todo el equipo.
Response from Isabel Luna- Experience Manager. on 24 Apr 2023
Dear Jeffrey,I would like to thank you for having chosen ICON Embassy for your stay in Madrid and for taking the time to review and recommend our hotel.Our aim is to make our guests feel at home offering a comfortable stay along with the best service.We are very happy to know that we achieved our goal. Looking forward to welcoming you again very soon.Best regards,
Each time that I visit Madrid for sure I'm going to keep staying at Icon Embassy Exelent hotel
Ana Paula
Stayed 1 night in Apr 2023
Response from Isabel Luna- Experience Manager. on 24 Apr 2023
Dear Ana Paula,Thank you very much for having chosen our hotel for your stay in Madrid and for your nice review.We are delighted that our services and the excellent attention of our staff have been such positive highlights of your experience at ICON Embassy.We hope to welcome you back anytime soon, we will be looking forward to your next visit!Kind regards,
6/10 Okay
jose
15 Apr 2023
jose
Stayed 3 nights in Apr 2023
Response from Isabel Luna- Experience Manager. on 17 Apr 2023
Estimado Jose,Muchas gracias por compartir su experiencia tras su última estancia con nosotros. Para nosotros es muy importante saber su opinión para así seguir evolucionando y mejorando nuestros servicios.Nos alegra saber que en líneas generales ha disfrutado de una agradable experiencia.Esperamos seguir manteniendo su confianza y que vuelva a escogernos en sus próximas visitas a la ciudadSaludos
10/10 Excellent
Silvia
12 Apr 2023
Silvia
Stayed 4 nights in Apr 2023
Response from Isabel Luna- Experience Manager. on 3 May 2023
Estimada SilviaMuchas gracias por compartir su experiencia tras su última estancia con nosotros.Para nosotros es muy importante saber su opinión para así seguir evolucionando y mejorando nuestros servicios.Nos alegra saber que en líneas generales ha disfrutado de una agradable experiencia.Esperamos seguir manteniendo su confianza y que vuelva a escogernos en sus próximas visitas a la ciudad.Le enviamos un afectuoso saludo de parte de todo el equipo.
Nice location and friendly staff. Excellent recommendation of restaurants.
Lin
Response from Isabel Luna- Experience Manager. on 10 Apr 2023
Dear Lin,Thank you very much for having chosen our hotel and for your wonderful review.It is with great joy that we read your feedback and are very proud of our hotel and its wonderful features: our wonderful location and our professional and welcoming staff, always eager to make our guests feel at home!We hope to welcome you back anytime soon at ICON Embassy.Kind Regards,
Response from Isabel Luna- Experience Manager. on 10 Apr 2023
Estimada Mary Frances,Muchas gracias por habernos elegido, y por dedicar unos minutos en compartir su experiencia. Nos alegra saber que su estancia fuera tan positiva y que pudiera disfrutar de nuestros servicios. ¡Esperamos recibirle de nuevo muy pronto! Atentamente
This property has a fantastic location, the breakfast is great, the staff is very helpful, as always love to stay here.
Jorge
Stayed 2 nights in Mar 2023
Response from Isabel Luna- Experience Manager. on 5 Apr 2023
Dear JorgeThank you very much for having chosen us for your stay in Madrid and for sharing your opinion.We are delighted that you have enjoyed your stay so much thanks to our wonderful location, fancy and comfortable facilities, thorough cleanliness and helpful and welcoming staff. We will keep working hard so all of our guests can feel at home while staying with us.Best regards
Great location, excellent breakfast and very friendly staff
Neelima
Stayed 2 nights in Mar 2023
Response from Isabel Luna- Experience Manager. on 8 Mar 2023
Dear Neelima,Thank you very much for having chosen our hotel and for your wonderful review.It is with great joy that we read your feedback and are very proud of our hotel and its wonderful features: our wonderful location, our professional and welcoming staff, always eager to make our guests feel at home!We hope to welcome you back anytime soon at ICON Embassy.Best regards
8/10 Good
Laura
12 Feb 2023
Laura
Stayed 2 nights in Feb 2023
Response from Isabel Luna. Experience Manager on 10 Nov 2023
Estimada Laura Muchas gracias por habernos elegido y por dedicar unos minutos para compartir sus comentarios.Nos alegra que su estancia con nosotros haya sido tan positiva y esperamos que vuelva a escogernos de nuevo cuando vuelva a visitar la ciudad.Reciba un cordial saludo
10/10 Excellent
Christian
11 Feb 2023
Christian
Stayed 1 night in Feb 2023
Response from Isabel Luna. Experience Manager on 13 Feb 2023
Estimado Christian,Lo primero, queremos agradecerle que se haya tomado parte de su tiempo en dejar su valoración sobre su reciente estancia con nosotros. Nos alegra saber que su estancia fuera tan positiva y que pudiera disfrutar de nuestros servicios.¡Esperamos recibirle de nuevo muy pronto!Atentamente,
10/10 Excellent
Bienvenido, Miami
21 Jan 2023
Bienvenido
Stayed 4 nights in Jan 2023
Response from Isabel Luna - Experience Manager on 8 Mar 2023
Estimado BienvenidoLe agradecemos su opinión acerca de su estancia en nuestro hotel ICON Embassy la satisfacción de nuestros huéspedes es nuestro objetivo principal y no hay nada mejor que saber que lo hemos conseguido. Esperamos que vuelva pronto a visitarnosUn Saludo,
Response from Isabel Luna - Experience Manager on 13 Jan 2023
Dear Samael,Thank you very much for having chosen our hotel for your stay in Madrid and for your review!We are very glad that, overall, your stay at ICON Embassy was pleasant, especially thanks to our welcoming and efficient staff.We hope to welcome you back anytime soon at ICON EmbassyKind regards,
10/10 Excellent
Carolina, Miami Beach
11 Jan 2023
Carolina
Response from Isabel Luna. Experience Manager on 10 Nov 2023
Estimada Carolina Muchas gracias por habernos elegido y por dedicar unos minutos para compartir sus comentarios.Nos alegra que su estancia con nosotros haya sido tan positiva y esperamos que vuelva a escogernos de nuevo cuando vuelva a visitar la ciudad.Reciba un cordial saludo
Excelente experiendia, buen servicio, desayuno muy bueno
Silvia
Response from Isabel Luna- Experience Manager. on 9 Jan 2023
Estimada Silvia,En primer lugar, nos gustaría agradecerle que haya confiado en nuestro hotel para alojarse durante su estancia en Madrid y que, además, se haya tomado unos minutos de su tiempo en compartir su valoración de la misma.Igualmente me gustaría agradecerle la gran valoración otorgada al trato recibido por nuestro personal, así como de nuestro desayuno, el cual es preparado cada mañana con toda nuestra atención y cuidado. Todos nosotros trabajamos para hacer que nuestros huéspedes se sientan como en casa y es una gran motivación saber que lo estamos consiguiendo.¡Esperamos recibirle de nuevo muy pronto! Un afectuoso saludo.Isabel Luna. Experience Manager