高级公寓, 2 间卧室 | 起居区 | 49-英寸纯平电视 (配备卫星频道)、电视

关于鲁查纳缓慢套房酒店的点评

4 out of 5
鲁查纳缓慢套房酒店
Calle Luchana 13, Madrid, Spain

点评

9.0

非常棒

10 分 - 超赞。237 条好评,共有 392 条点评" "
8 分 - 还可以。114 条好评,共有 392 条点评" "
6 分 - 一般。26 条好评,共有 392 条点评" "
4 分 - 很差。8 条好评,共有 392 条点评" "
2 分 - 糟糕。7 条好评,共有 392 条点评" "

9.0/10

清洁度

8.8/10

员工和服务

8.8/10

服务设施

9.2/10

住宿条件和设施

点评

8/10 还可以

Kam Kuen

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The location is great and the apartment environment is comfortable.
2019 年 6 月入住 1 晚

10/10 超赞

BeanBeanB,Hong Kong

与配偶出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The location is excellent, close to city and metro Bilbao. The apartment is great, clean and tidy, space enough, bed is comfortable, check in check out is quick and easy. Overall perfect!
2019 年 5 月入住 1 晚
sergio 于 2019年06月19日 的回复
Thank you so much for your comment, we hope to see you again. Regards

10/10 超赞

Oi Tsee Theresa

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
十分之好的住宿
2018 年 6 月入住 1 晚
Luisa Serrano - Front Desk 于 2018年06月27日 的回复
Thank you very much!!! We are happy to see that you liked us so much!! See you again at Slow Suites Luchana!

10/10 超赞

Chiao-Chih

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
馬德里的最佳選擇
非常完美的住宿地點,交通方便離Bilbao地鐵非常近,可一線直達Sol,安靜但附近走一站就有許多餐廳、美妝店和超市,馬德里的最佳選擇
2018 年 3 月入住 5 晚
Sergio 于 2018年04月13日 的回复
Dear Chiao, Thank you for sharing your opinion with us! We hope to see you again and soon. Kind regards, Slow Suites Luchana

8/10 还可以

Siu Man Debby

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
整潔、樓下有很多野食開至零晨
地點鄰近市中心、地方寬闊、二層4間房,可容納十多人。
2018 年 3 月入住 1 晚
Slow Suites Luchana 于 2018年03月11日 的回复
Dear guests, Thank you very much for your kind words. We are glad to hear that your stay with us was up to your expectations. Hoping to see you again at Slow Suites Luchana. All the best.

10/10 超赞

Kenneth

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
this is an apartment instead of hotel actually, so there wont be breakfast provided, but overall is good place to stay, we have stayed in room 5C with individual living room on 1st floor and bed room in 2nd floor; nice TV and wifi connection, washing machine, cooking equipment are ready and easy to use; however, please note that there wont be shower gel, shampoo things like that in bathroom, so you will have to buy your own when you plan to stay with them; one more thing is the bed-sheet & covers, coz we have found a living spider inside when i spread the cover!! didnt dare to use the cover in our stay... location is good, 10-15mins walk from metro station; easy and fast check-in and check-out;
Dear guest, thank you for evaluating your stay in our apartments. We are happy to hear you enjoyed your stay, and hope to welcome you again soon. Best regards, Slow Suites Luchana

10/10 超赞

Coco,Hong Kong

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent location and beds with friendly staffs
This was my first time traveling with family in Madrid, it gave me a wonderful experience during my stay. First of all, the room here is spacious, the lighting and the room decoration made us feel like home. Secondly, the location is supreme! 3 minutes walk to the Metro line 4 and 10 minutes walk to Metro line 2, that's no way you get lost. Also, you don't have to worry about food, 24 hours supermarket and plenty gorgeous restaurants nearby, open until 11pm! i love every moment during my 5 days stay, all the staffs are friendly. i wish i can come back again soon!
sergio 于 2017年06月20日 的回复
Estimado cliente, le agradecemos la puntuación y el tiempo dedicado a evaluar su estancia con nosotros. Nos alegramos de que le haya gustado el apartamento. Esperamos volver a verlo pronto en nuestros apartamentos. Reciba un cordial saludo, Slow Suites Luchana

10/10 超赞

PEIJIE

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Smart choice
Good choice for family stay. Tidy & clean
Dear guest, thank you for evaluating your stay in our apartments. We are happy to hear you enjoyed your stay, and hope to welcome you again soon. Best regards, Sergio / Slow Suites Luchana

10/10 超赞

Kevin,Hong Kong

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Apartment for Family
I have a family trip to Madrid in a group of 6 (5 adults and 1 teenager). This apartment is super fit to our group. There are 2 bedrooms and 2 bathrooms, one bedroom with a Double bed (bathroom is just at next door) and the other one is an en-suite room with 2 single beds. In the living room, there are 2 more double-bedded sofa beds. There is still a lot of space after opening the two sofa beds. This spacious and clean apartment is very well located. It is just a 2-minute walk from Bilbao Metro Station and a 5-minute walk from bus station. On the same street with this apartment, there are a few restaurants where you can have your breakfast, lunch and dinner. Areas I would suggest improving would be the hot water supply as well as the Wi-Fi. Hot water supply in the en-suite bedroom is slightly unstable, sometimes water is completely cold and sometimes it is too hot. The hot water supply in another bathroom is more stable and easy to control. Wi-Fi speed is slightly slow for video watching, but acceptable for website serving and doing social media things. The apartment also offers airport transfer service with additional charge. I used it when I am getting to the airport after check out. It took 6 of us and 6 suitcases 25 minutes to the airport by a 7-seat van. Great service.
Living Room
Living Room with Two Sofa Beds
Bathroom
Small Bedroom
Celia/ Slow Suites Luchana 于 2017年02月4日 的回复
Dear Kevin, Thank you for taking your time in evaluating our apartment. We are happy to know that you enjoy your stay with us. We also apreciate the little details that you are aporting in your comment, because it help us to improve. We hope to see you again and soon. Best regards, Celia/ Slow Suites Luchana

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
漂亮舒適的酒店
物有所值,像在家里一樣,一家人在一起很舒適
General Manager 于 2017年02月4日 的回复
Dear guest, Thank you for evaluating your stay in our apartments. We are happy to hear you enjoyed your stay, and hope to welcome you again soon. Best regards, Celia / Slow Suites Luchana

8/10 还可以

LUOPAN

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
网络快
位置不错在市中心,房间整洁且宽敞,网速很快,带洗衣机很棒。坐147路(仅2分钟步行)可以直接去主要景点(大概20分钟)。自驾的话,虽然酒店不含停车,但是旁边的小路一般在17-19都能找到蓝色停车位(最多4小时,但21后-次日9免费),费用也就6欧多(能停到次日9时多)。另,附近餐厅和小馆子很多,不愁吃喝。

4/10 很差

Leonor

不满意:服务设施,清洁度
La propiedad esta bien ubicada en una zona segura con fácil acceso. El departamento está demasiado pequeño, los muebles se ven sucios, las camas super incomodas, especialmente el techo del area de la cocina estaba demasiado sucio. No hay nadie ahi para atender eventualidades como el dia que el ascensor estaba demasiado sucio y sin luz y solo te contestan bots en WhatsApp
2024 年 3 月入住 11 晚
Slow Suites Staff 于 2024年04月4日 的回复
Buenas tardes Leonor, Sentimos escuchar que la estancia con nosotros no fue del todo de su agrado. Nos tomamos muy en serio las opiniones de nuestros clientes ya que nos ayudan a mejorar. Hemos tomado nota de tus sugerencias y las hemos notificado para mejorar el servicio ofrecido. Esperamos poder recibirle en otra ocasión. Saludos,

8/10 还可以

Olimjon

满意:住宿条件和设施
Location good, condition as expected for price range. Call center hard to reach need to call 5-6 times
2024 年 2 月入住 3 晚
Slow Suites 于 2024年02月29日 的回复
Dear guets,thank you for sharing your experience. There are certains times thee number of calls raise and we cannot answer everyone at the same time. Thank you for insisting. We try our best everyday to give the best service.Kind regards,Slow Suites

10/10 超赞

Andre Luis

商务旅客
满意:客房舒适度,清洁度
Todo perfecto! Recomiendo!
2024 年 1 月入住 1 晚
Slow Suites 于 2024年01月28日 的回复
Estimado Andre Luis,Gracias por compartirnos su experiencia. Nos alegra que haya disfrutado de la misma y se lleve un buen recuerdo. Esperamos verle de nuevo por nuestros apartamentos.Un cordial saludo,Slow SUites

10/10 超赞

Natalia

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Estupendo apartamento, estuvimos en el de dos dormitorios. Todo nuevo, camas cómodas, temperatura ideal...Un diez. Para repetir
2024 年 1 月入住 3 晚
Crismairy Cepeda 于 2024年01月9日 的回复
Hola, Natalia, nos encanta tu review, deseamos seguir ofreciendo lo mejor de nuestro servicio y que lo sigáis disfrutando, hasta la próxima!

10/10 超赞

JAVIER,miami

满意:住宿条件和设施,清洁度
Daniel Front Desk 于 2023年10月20日 的回复
Good afternoon Javier.Thanks for your reply.It is a pleasure for us hosting you at Slow Suites.Kind regards.

10/10 超赞

Jeramy

满意:客房舒适度,清洁度
Great location
Great location. Wonderful restaurants right out the main door. Be aware that emails from the property go to junk mail. We almost missed the check-in passport requirements. We really enjoyed our stay. Loved the AC units on both floors.
2023 年 9 月入住 4 晚
Slow Suites 于 2023年09月19日 的回复
Good afternoon Jeremy,We are sorry that you did not receive the email in your inbox, we will continue improving to avoid that problem.We are glad that he enjoyed your stay with us and we look forward to welcoming you back soon.Kind Regards

8/10 还可以

Myriam

与家人出行, 商务旅客
满意:客房舒适度,清洁度
Todo muy bien
Excelente servicio y ubicación, muy recomendable.
2023 年 7 月入住 9 晚
Slow Suites 于 2023年07月21日 的回复
Gracias por hacernos llegar su valoración.Nos complace saber que encontró nuestras instalaciones agradables, cómodas y bien localizadas.Esperamos tener la oportunidad de volver a hospedarle pronto.Reciba un cordial saludo.

6/10 一般

Artem

2023 年 7 月入住 1 晚
Slow Suites 于 2023年07月19日 的回复
We are grateful for this review following your recent stay.We will continue improving our service so that on your next visit you have an experience of 10We hope to welcome you back in the future.Best wishes

10/10 超赞

Laura

满意:清洁度、服务设施、住宿条件和设施
2023 年 7 月入住 3 晚
Slow Suites 于 2023年07月14日 的回复
Gracias por confiar en Slow Suites y por hacernos llegar su opinión.Nos complace saber que se lleva muy buen recuerdo de estos días que ha pasado con nosotros y que el confort del apartamento en el que se ha alojado ha cubierto completamente sus expectativas.Esperamos tener la oportunidad de recibirle de nuevo en el futuro.

8/10 还可以

Gerardo

满意:客房舒适度,清洁度
Bien
el apartamento esta bien y correcto para el precio que pagas. Pero el tema de que tengas que esperar un correo con las instrucciones para acceder y que el correo nunca llegue no ha sido nada agradable. Dos veces tuve que llamar para que me dieran la forma de acceder.
2023 年 7 月入住 1 晚
Slow Suites 于 2023年07月14日 的回复
Gracias por tomarse el tiempo para proporcionar comentarios sobre su estancia en nuestro apartamento.Sentimos que se retrasara su apartamento y tomamos nota de ello para seguir mejorando día a día y poder ofrecer la mejor experiencia al cliente.Estaríamos encantado verle pronto de vuelta y que se pueda llevar una valoración de 10 de nuestros apartamentos.

10/10 超赞

LILIANA

满意:清洁度、服务设施、住宿条件和设施
Muy buena opción cerca de todo,nosotros caminamos a todos lados.
2023 年 6 月入住 7 晚
Slow Suites 于 2023年07月1日 的回复
Gracias por el tiempo que se ha tomado para compartir su valoración con nosotros.Es realmente un placer saber que disfrutó de una estancia maravillosa con nosotros en Slow Suites.Esperamos tener la oportunidad de darle la bienvenida nuevamente y hacer que su próxima estancia sea lo más perfecta posible.

10/10 超赞

David

满意:客房舒适度,清洁度
2023 年 6 月入住 3 晚
Slow Suites 于 2023年06月17日 的回复
It is a real pleasure to thank you on behalf of the entire teamfor choosing us and taking the time to share your recent experience with us.Your recognition of our service is, with no doubt, our most important prize. We are sincerely happy to know you truly enjoyed your overall stay with us, our greatest goal is your satisfaction. Your valoration leaves us feeling very proud.We look forward to welcoming you back very soon!

2/10 糟糕

真实旅客

商务旅客
不满意:客房舒适度
Avoid this place please
This is a really to avoid place, and I wonder why these places are still here. This "hotel" is often booked by "proffessional" women who date man in the night for money. So be ready to surprises over night, a lot of screams, fights in the stairs. I should have reported this case to the police, but the property refused to pay me back my money, unbelievable...
2023 年 2 月入住 2 晚
Slow Suites 于 2023年06月18日 的回复
Estimado Carlos M.,Agradecemos el tiempo invertido en comentar su estancia con nosotros.Como ya le informamos previamente, tomamos medidas al respecto con el apartamento que estaba realizando la fiesta, sin conocimiento previo por parte del establecimiento.Es por ello que le compensamos con el reembolso en febrero, agradeciendo que nos avisara durante su estancia.Reciba un afectuoso saludo.---------------------------------------------------------Dear Carlos M., We appreciate the time invested sharing your comment with us.As we previously informed you, we took measures in this regard with the apartment that was hosting the party, without prior knowledge fromo our side.That is why we compensated you with the refund in February, thanking you for letting us know during your stay.Kind Regards

10/10 超赞

Brian

与家人出行
满意:客房舒适度,清洁度
Rigtig godt
Dejlig lejlighed , rent og pænt og stor. Nem adgang med app til adgang af lejlighed. Eneste var elevatoren kunne høres svagt når den kører i det ene værelse på øverste sal hvor vi boede. Gå afstand til centrum.ellers er metro nedenfor.
2023 年 5 月入住 4 晚
Slow Suites 于 2023年06月10日 的回复
We are grateful for this kind review following your recent stay.It's a pleasure to know we met your expectations and that our location was just what you were looking for.We look forward to the pleasure of welcoming you back.

8/10 还可以

Juan Carlos

2023 年 5 月入住 2 晚
Slow Suites 于 2023年06月16日 的回复
La visión de nuestros clientes es la clave para comprender la satisfacción de éstos, por ello estamos muy agradecidos por el tiempo dedicado a escribir su valoración.Trabajamos duramente para ofrecerles una experiencia agradable en un entorno cómodo.Gracias por su confianza y esperamos verle pronto de regreso.

10/10 超赞

Issa

满意:住宿条件和设施,服务设施
2023 年 5 月入住 2 晚
Slow Suites 于 2023年06月10日 的回复
Gracias por su opinión acerca de su experiencia en Slow Suites.Estamos encantados de comprobar, a través de la puntuación que nos ha otorgado, que su estancia con nosotros ha sido excelente.Nos alegrará tener la oportunidad de volverle a recibir muy pronto.

10/10 超赞

Josefa

2023 年 4 月入住 3 晚
Slow Suites 于 2023年06月10日 的回复
Muchas gracias por su valoración.Los miembros de nuestro equipo siempre tienen como objetivo brindar la mejor experiencia a todos nuestros huéspedes, por lo que sus comentarios positivos son muy gratificantes.Esperamos verla pronto de vuelta.

10/10 超赞

Ivan

满意:清洁度、服务设施、住宿条件和设施
The idea of slow pace that was on the living room wall was meaningful. The apartment and amenities were perfect for us.
2023 年 4 月入住 4 晚
Slow Suites 于 2023年06月10日 的回复
Thank you for such a positive review.We are delighted you found our location ideal for your needs and appreciated the high standards we strive to uphold.We look forward to welcoming you back.

8/10 还可以

Heidi

2023 年 4 月入住 1 晚
Slow Suites 于 2023年06月10日 的回复
Thank you for such a positive review.It is rewarding to know that you had such a pleasant experience with us.We look forward to seeing you again in the future.

10/10 超赞

Gustavo

与家人及幼儿出行
满意:清洁度、服务设施、住宿条件和设施
Muy cómodo el apartamento. Grande, muy cuidado, con camas muy cómodas. El sistema de Check in muy bueno. Si tuviera que poner algo que para mi falta es un horno de cocina tradicional Pero muy bien todo
2023 年 4 月入住 1 晚
Slow Suites 于 2023年06月10日 的回复
Gracias por hacernos llegar su valoración.Nos alegra comprobar que su estancia en nuestras instalaciones ha sido muy satisfactoria.Tomamos nota de sus observaciones a fin de mejorar el servicio ofertado a nuestros clientes.Esperamos verle pronto de vuelta.

10/10 超赞

Zoe-Anne

团体旅客
满意:客房舒适度,清洁度
2023 年 2 月入住 3 晚
Daniel Recepcionist. 于 2023年03月28日 的回复
Thanks for your review Zoe-Anne.Hope to see you again.Kind regards.

10/10 超赞

真实旅客

与家人出行, 团体旅客, 商务旅客
满意:客房舒适度,清洁度
2023 年 2 月入住 4 晚
Daniel Recepcionist. 于 2023年03月28日 的回复
Thanks for choosing Slow Suites.Kind regards.

10/10 超赞

Enzo

满意:清洁度、服务设施、住宿条件和设施
2023 年 1 月入住 3 晚

10/10 超赞

ana

与家人出行
满意:客房舒适度,清洁度
Large family apartment for good price and location
Great comfortable apartment for 6 people. Modern, well equipped, comfortable beds, and very clean. Self check in was ok, I always prefer someone at reception but had good interaction by phone or email with staff so no difficulties at all. Location is residential and has lots of choices for food, shopping and transportation. Next to my favourite Madrid area Malasaña.
2023 年 1 月入住 4 晚

10/10 超赞

Ivan

与家人及幼儿出行, 与家人出行
满意:清洁度、服务设施、住宿条件和设施
We stayed in the 4 bedroom unit for just under 3 weeks. It was really great. I read lots of reviews about troubles checking in and getting access to the building and units, but we had no problems at all. It was actually really easy. We got an email with clear instructions, and it all worked well. The location is ideal- walkable to everything. We stayed here with our 5 children and it was great to be able to walk everywhere with them. The Wifi in the unit worked perfect- even with devices for all the kids. The windows were great at keeping noise out. It was actually quite quiet with the windows closed. The clothes washer was so useful. The dryer fuction on the washer doesn't actually dry clothes- but there is a dryer rack in the unit that we used. There was always plenty of hot water from the water heater. I'm a huge fan of really hot showers, and this was ideal. There were so many great things! If I had to pick something to improve, the walls could use a fresh coat of paint, but it just looks lived in, not bad. Also, the unit has shampoo and soap but the pump dispensers dont really work. This wasnt a problem, because we had our own supplies. Lastly, we didnt find out that there was a lift until the second or third day and we were on the 5th floor! That was a relief with groceries and the baby stroller! I guess it would have been nice to know ahead of time. Its not hidden, but not obvious unless you go past the stairs.

10/10 超赞

Adam

2023 年 1 月入住 4 晚

2/10 糟糕

David

团体旅客
满意:清洁度、服务设施、住宿条件和设施
The facilities are fine. It was gone 3pm on the day and still hadn’t got entry details. I wasted over 2 hours phoning and emailing and using Expedia chat trying to get in. This put a downer on the whole experience.
2022 年 12 月入住 2 晚

10/10 超赞

Santhosh

与家人及幼儿出行, 与家人出行, 团体旅客
满意:清洁度、服务设施、住宿条件和设施
Close to public transportation, shopping and dining.
Front Desk 于 2022年12月19日 的回复
Thanks for your review Santhosh, hope to see you again at Slow Suites.Kind regards.

10/10 超赞

ADAM

2022 年 11 月入住 7 晚

2/10 糟糕

Maria,Pinecrest

不满意:住宿条件和设施
I had to call Expedia to get the check in instructions. The property did not answer the phone or whatsapp messages. Check in was at 3 and I only got the check in instructions at 3:30. Then the apartment did not even compare to what was featured on the Expedia website. I asked for a room change and they did no. The second day there was a big leak in the bathroom. Floor was full of water. I tried calling and messaging the property and again no answer until 15 hours later when they replied “sorry we don’t work 24 hours”…. Luckily Expedia did answer and moved me to a hotel.
2022 年 10 月入住 7 晚

10/10 超赞

DIEGO

与家人出行
满意:客房舒适度,清洁度
Muy buen departamento
Excelente opción, departamento grande y con todo lo necesario para una corta estadía. Recomendado!
2022 年 10 月入住 1 晚
Front Desk 于 2022年12月19日 的回复
Muchísimas gracias por dejarnos su review Diego.Esperamos verle pronto en Slow Suites.Saludos de parte del staff.

10/10 超赞

Flemming

与家人出行
满意:客房舒适度,清洁度
Ualmindelig fin og rummelig lejlighed. Metro lige uden for og restauranter m.m. Roligt kvarter tæt på centrum.
2022 年 10 月入住 3 晚
Front Desk 于 2022年12月19日 的回复
Thanks for leaving us your review.Hope to see you again at Slow Suites.Kind regards.

8/10 还可以

Laura Gonzalez

满意:清洁度、服务设施、住宿条件和设施
2022 年 10 月入住 3 晚

8/10 还可以

Praful

与家人出行
满意:客房舒适度,清洁度
2022 年 10 月入住 3 晚
Daniel Front Desk. 于 2022年10月8日 的回复
Thanks for your review !Kind regards from Slow Suites.

6/10 一般

Christine

2022 年 10 月入住 2 晚

10/10 超赞

Ramiro

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Location, safety, very functional suite, and the area was very nice
2022 年 9 月入住 4 晚
Daniel Front Desk 于 2022年10月8日 的回复
Thanks for your review.Hope you had a great experience at Slow Suites.Kind regards from Slow Suites.

8/10 还可以

ryuck seong

满意:清洁度、服务设施、住宿条件和设施
2022 年 9 月入住 7 晚

10/10 超赞

Fola

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Spacious, well presented, perfect location. Local amenities, easy connection from the metro across the road
2022 年 9 月入住 4 晚
Daniel Front Desk 于 2022年10月8日 的回复
Thanks for your review.Hope you had a good stay with us.Kind regards from Slow Suites.

8/10 还可以

真实旅客

满意:客房舒适度,清洁度
Good location and nice apartment. But the wifi is very very slow, in some area of the room you can’t even connect to the internet.
2022 年 7 月入住 7 晚
Daniel Front Desk 于 2022年10月2日 的回复
Thanks for your review.Hope you had a good stay.Thanks.Kind regards.