I stay here for three nights. The first thing is they told me that they need to down grade my booking due to my booked room has some problem. They compensated me with free breakfast and airport transportation- it's good. The door man is also very kind and helpful. But, the reception is not that friendly and not proactively responsed my request. I asked them to give me an adaptor and they didn't inform me if they didn't have any available.
Regarding the room, the decoration is chic but some structure problem, eg the water tap is almost no space with mirror. I cannot open the water tap completely. It's not worth to what I paid even I had no ideas about the exact price of my room after down grade. Not that recommended.
Hui Lan
10/10
beautiful unique place with superb customer service will always go back
IUMY
2025 年 7 月入住 2 晚
10/10
Gary
2025 年 6 月入住 2 晚
6/10
The door men were very friendly and always so helpful. Wasn’t able to go into my room until 4:30pm as it wasn’t ready. Location was great.
Froylan
2025 年 5 月入住 1 晚
8/10
Diamondis
2025 年 5 月入住 2 晚
10/10
Everything was good
Golan
2025 年 5 月入住 2 晚
10/10
Beautiful property, staff great, views of Madrid were fantastic!
Joyce
2025 年 5 月入住 1 晚
10/10
Good hotel. Great location.
Krishna
2025 年 4 月入住 5 晚
10/10
Common areas patios outdoor space were fantastic. The room sizes ans noise level were abit disappointing
James
2025 年 4 月入住 3 晚
10/10
Me pareció exelente todo . Lo único que me incomodó fue el elevador muy pequeño.
Gracias.
Lilia
2025 年 3 月入住 8 晚
10/10
They hugged me when they saw me again! I stayed there in December. They are beyond loving and caring! This hotel is my home in Madrid- beautiful and excellent location too!
Ana Maria
2025 年 3 月入住 4 晚
10/10
Bel hôtel, trésor bien situé, et accessible à tout.
Magasins, restaurants, musées, parcs.
Idéal pour visiter et faire du shopping.
Katia
2024 年 12 月入住 4 晚
10/10
真实旅客
2025 年 3 月入住 4 晚
10/10
Jimmie
2025 年 3 月入住 1 晚
8/10
The most amazing view!
Tammy
2025 年 3 月入住 3 晚
10/10
Monica
2025 年 3 月入住 2 晚
10/10
The hotel is excellent but the staff exceded my expectations, from the guy at the entrance to the lady at the front Desk, and the guys at the bar and at the restaurant.
Maribel
2025 年 2 月入住 2 晚
10/10
Monica
2025 年 3 月入住 1 晚
8/10
This hotel was super clean, and in a great location. It is pretty much walking distance from the main area. The service and staff was amazing. However, it was just a little loud at night due to the noise coming from outside. Other than that, the hotel was a great choice. My favorite spot was the terrace on floor 6. Amazing view.
Vanessa
2025 年 2 月入住 2 晚
10/10
Paul George
2025 年 2 月入住 5 晚
10/10
Lovely hotel. I've stayed in many hotels in Madrid. This is my favorite. Staff is friendly, and helpful. The atmosphere is nice and has beautiful views from the terraces. My flight arrived very early, and I was lucky enough to get in my room. The location is convenient. Near the Prado and good restaurants.
真实旅客
2025 年 2 月入住 2 晚
10/10
An elegant hotel on the Gran Via. a short walk to the Prado or Puerto del Sol or Plaza Mayor. The staff is charming and accommodating. The breakfast is excellent.