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Everything was excellent! The staff is great and the location is amazing. Very comfortable rooms. When we travel to Madrid, we always stay in this hotel. Highly recommended!!!
Ricardo J
Stayed 1 night in Oct 2023
Response from Front Desk Hotel Vincci Capitol on 8 Oct 2023
Dear Mr. Ricardo,Thank you very much for your wonderful comment about his experience at our Vincci Capitol. We are very pleased that you were able to enjoy a true Vincci experience, since for us the greatest satisfaction is knowing that our clients enjoy their stay. We hope to welcome you again at our Vincci Capitol.All the best!
Excellent staff throughout checkin, multiple stays and checkout.
Perfect location to everything worth visiting in Madrid.
If you prefer a Gran Via view then you might hear some street noise. Not a complaint of mine because the avenue views are excellent.
I also stayed in an interier located room for a few days and there was zero street noise.
Would definitley stay again at the Vincci Capitol
A n excellent hotel for our 2 night city visit of Madrid. Very comfortable room, modern bathroom. Staff were very helpful. Floors could have been cleaner.
The property is over overpriced
They dont offer water!!!!
Nor Sleepers
Poor service
I dont recommend
Meheddine
Stayed 1 night in Feb 2023
Response from General Manager
Vincci Capitol Hotel 4* on 23 Feb 2023
Dear Meheddine,Thank you for taking the time to share your feedback with us.We appreciate that you chose to stay with us, however, we regret that your recent stay did not entirely meet your expectations and will be sure to address your comments with the team.Please know that slippers are available in our Superior rooms, and complimentary water is provided for our VIP guests. However, bottled water is also available in the minibar.We hope to welcome you again in the future. Best wishes,General Manager Vincci Capitol Hotel 4*
Unique in that everything was high techy to manage, ie open door with smart phone
Very modern feel and cold feel because of that. Floors concrete ( no rugs) so hotel should offer sleepers at least and robes would be nice. Breakfast very varied. Service friendly and efficient Location fantastic, right in heart of old madrid
Property was very nice over all. The check-in went smoothly however the lobby is very small so it gets congested rather quickly. The room was small but very stylish & the bathroom was really nice and large. We had a small balcony so that was a nice touch. Overall the stay was pleasant and the bed felt like a cloud
Male staff at reception extremely rude. You are not doing me a favor by accepting my reservation, I have many options to choose from. I will do it next time.
Jose
Stayed 2 nights in Jul 2022
Response from General Manager
Vincci Capitol Hotel 4* on 11 Jul 2022
Dear Jose,
Thank you for sharing your review.
We regret you were not entirely satisfied with your visit and apologise that our team member did not provide the service expected. We will be reviewing this with them to ensure our usual high standards are maintained.
We hope that you will allow us the opportunity of providing you with an improved stay in future.
Best wishes,
General Manager
Vincci Capitol Hotel 4*
El hotel es muy bueno, excelente ubicación. Comparado con otros hoteles, la relación precio-calidad encaja perfectamente en el Vincci Capitol Gran Vía. Limpieza y comodidad de primera. Lo recomiendo ampliamente.