「The hotel's concierge and B2 catering waiters are nice and enthusiastic. But there are some strange situations: 1. For example, when you check in, they will explain in detail the situation of the mini bar, and you will be charged for it. But when I entered the room, I checked the mini bar first and found it was empty? Then I raised this issue with the front desk, and the front desk also expressed doubts as to why it was empty. My question is if I don't raise this issue, will they think we took...
「Hello, my reservation was for August 5th-11th, but I arrived late, and that wasn't a problem. I was hesitant when I chose this hotel. But throughout my stay, I realized I made the right choice. The reception staff were very friendly and understanding, and they helped me with everything. The room was clean and comfortable. The air conditioning worked very well, and everything in the room was exactly as pictured. The room was cleaned daily, with new towels and toiletries daily, and a clean bed...
「Séjour exceptionnel, avec un personnel aux petits soins.
Et tout particulièrement de Asro et Nada de la réception qui toujours été d'excellent conseil.
Et Mohammed Hassan, du Rooftop, qui savait si bien nous mettre dans une très bonne ambiance au rythme du son Maraganath égyptien.
Enfin, nous remercions le directeur Monsieur Oussama, qui parle un excellent français, pour son aide précieuse et son accueil si chaleureux !!!
En résumé, vous trouverez ici un endroit extra et merveilleux, dans lequel...
「We thoroughly enjoyed our stay at the Helnan Palace Hotel. We booked three rooms to celebrate my sister-in-law’s wedding, and the experience was truly special.
The hotel’s decoration and vibe perfectly reflect the elegance of the last king’s era, adding a unique charm to our stay.
The staff and service were beyond excellent. Youssef and the entire Front Desk team were incredibly helpful and always went above and beyond to assist us. The location is fantastic—just a short walking distance from...
「It’s clean and the front desk welcome you and even the staff.I am from the U.S. and will surely use it again.First they brought you a gift and welcome you to the hotel.」
"The hotel's concierge and B2 catering waiters are nice and enthusiastic. But there are some strange situations: 1. For example, when you check in, they will explain in detail the situation of the mini bar, and you will be charged for it. But when I entered the room, I checked the mini bar first and found it was empty? Then I raised this issue with the front desk, and the front desk also expressed doubts as to why it was empty. My question is if I don't raise this issue, will they think we took everything away when we leave and charge us for it? 2. The massage service in L2. I went to L2 around 19:30 on the first night and found no one. I asked the front desk on the 1F and they said they would let L2 contact me, but no one contacted me. The next day around 19:00, I went to the front desk again to ask if no one contacted me yesterday, can I arrange it today? The front desk said that the people in this department had already left work... Until today when I left the hotel, it was still not arranged. Is this also part of the hotel's income? Why does no one care about this business? I have stayed in many Hilton hotels around the world, and this is the first time I have encountered such a situation."