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普爾曼贊姆贊姆麥加酒店的評價

5 out of 5
普爾曼贊姆贊姆麥加酒店
Abraj Al-bait., Central Area Ajyad, Makkah

評價

6.8
10 分評分，優異；1001 則評價中有 307 則" "
8 分評分，不錯；1001 則評價中有 231 則" "
6 分評分，一般；1001 則評價中有 174 則" "
4 分評分，欠佳；1001 則評價中有 122 則" "
2 分評分，很差；1001 則評價中有 167 則" "

6.8/10 

整潔度

7.0/10 

職員與服務

6.4/10 

設施服務

6.6/10 

住宿狀況

6.6/10 

環保程度

評價

4/10 欠佳

Hodan

家人同遊
讚好：整潔度和住宿狀況
Close to the haram
於 2024 年 5 月住了 7 晚
Hotel Management 於 2024年5月20日的回應
Dear Ms. Hodan,Thank you for taking the time to share your feedback regarding our location which is close to Masjid Al Haram and the Holy Kaaba in the heart of Makkah. Your satisfaction is our number one priority. If anything, specific has happened, please do not hesitate to contact us in a private message to discuss this further.Looking forward to hearing back from you.Best regards,Pullman Zamzam Makkah Hotel.

6/10 一般

Omaru

親子同遊
讚好：整潔度
不滿：住宿狀況
We were 3 people but we only get 1 towel , 1 super small shampoo, 1 super small conditioner , small portion of tissue and 0 toothbrushes And this for 2 days which is really inconvenient
於 2024 年 5 月住了 4 晚
Hotel management team 於 2024年5月17日的回應
Dear Mr. Omaru,Your situation is far from our usual high standards, given that our guests' satisfaction is our top priority. Let us assure you that the departments concerned have been informed about your feedback regarding room amenities, and we will do our best to take your feedback into action and promise to meet your expectations on your next visit.Best regards,Pullman Zamzam Makkah Hotel.

6/10 一般

Ahmed (League City)

家人同遊
不滿：住宿狀況
I have stayed here before and it was in a much better condition. The rooms have a stinky smell, as if they were flooded. The room was supposes to have a partial Haram view, but it had a partial view to the outside of the masjid not the Kabah. They charge more for that but it is not what I expected. In my previous stay tbe partial Haram view room saw the Kabah.
於 2024 年 5 月住了 1 晚
Hotel management team 於 2024年5月16日的回應
Dear Mr. Ahmed,Your situation is far from our usual high standards, given that our guests' satisfaction is our top priority. Let us assure you that the departments concerned have been informed about your feedback regarding room view and cleanliness, and we will do our best to take your feedback into action and promise to meet your expectations on your next visit.Best regards,Pullman Zamzam Makkah Hotel.

10/10 優異

Sidiq

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The best place to stay in Makkah, insh’Allah I will recommend to all my friends and family. You must add breakfast in Restaurant Al-Zahra.
於 2024 年 5 月住了 2 晚
Hotel management team 於 2024年5月12日的回應
Dear Mr. Sidiq, Thank you for the perfect rating. Our goal is to provide our guests with the best service and atmosphere. Regarding the breakfast, let us assure you that your feedback has been delivered to the concerned department to take all the required action.We look forward to welcoming you again soon for an amazing new experience.Sincerely,Pullman Zamzam Makkah Hotel

6/10 一般

Warsame

於 2024 年 5 月住了 6 晚
Hotel Management 於 2024年5月9日的回應
Dear Mr. Warsame, Thank you for sharing your experience. The fact that you choose Pullman Zamzam Makkah Hotel, is an honor to us.We always do our best to maintain our highest standards of service and promise to exceed your expectations on your next visit.Sincerely,Pullman Zamzam Makkah Hotel.

4/10 欠佳

Hamna

家人同遊
不滿：整潔度、設施服務和住宿狀況
The moment we walked into our Kaaba view suite, we smelled mold and mildew and the air felt moist. The furniture was worn down and quite used with poor up keep. They provided a small kitchen but told us the stove wasn't working and refused to provide a microwave even though their branch in Madinah gave us a microwave. Their solution to all the issues was telling us that the hotel will be renovated completely after Hajj. Will never stay here again and will tell others not to. Their branch in Madinah was great thus we were shocked at the poor quality of the Makkah site. Very disappointed. The only plus point was the Kaaba view alhumdulillah.
於 2024 年 4 月住了 7 晚
Mustafa SENDI 於 2024年5月6日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

8/10 不錯

Auwalu

家人同遊
讚好：整潔度、職員與服務和設施服務
Excellent location, Haram view and City view. However, the some aspect of the facility is getting old, is time to get some upgrade done, especially the toilets.
於 2024 年 4 月住了 2 晚
Mustafa SENDI 於 2024年5月6日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

2/10 很差

Aleem

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Mustafa SENDI 於 2024年5月6日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

6/10 一般

Shaveena

於 2024 年 4 月住了 5 晚
Hotel Management 於 2024年5月19日的回應
Dear Ms. Shaveena, Thank you for sharing your experience. The fact that you choose Pullman Zamzam Makkah Hotel, is an honor to us.We always do our best to maintain our highest standards of service and promise to exceed your expectations on your next visit.Sincerely,Pullman Zamzam Makkah Hotel.

10/10 優異

Aleem

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel staff is a big assett and the current staff goes above and beyond towards helping out with customers issues. Kudos to the reception and the Egyptian manager who provided all flexibility in ensuring the dietary issues one may have. I will certainly look forward to doing business in future and to refer others.
於 2024 年 4 月住了 3 晚
Mustafa SENDI 於 2024年4月28日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

10/10 優異

Rabia (Orlando)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Awesome!
於 2024 年 1 月住了 6 晚
Hotel Management 於 2024年4月26日的回應
Dear Ms. Rabia,Thank you for choosing Pullman Zamzam Makkah Hotel. We are delighted to learn that you have enjoyed your stay, and we look forward to welcoming you again very soon.Sincerely,Pullman Zamzam Makkah Hotel.

10/10 優異

Mohammed (jamaica)

讚好：整潔度、職員與服務和住宿狀況
one of the best hotel in Makkah
於 2024 年 4 月住了 3 晚
Hotel Management 於 2024年4月26日的回應
Dear Mr. Mohammed,Thank you for choosing Pullman Zamzam Makkah Hotel. We are delighted to learn that you have enjoyed your stay, and we look forward to welcoming you again very soon.Sincerely,Pullman Zamzam Makkah Hotel.

6/10 一般

Tabassum (London)

家人同遊
讚好：整潔度和設施服務
不滿：職員與服務
Definitely very close to Haram and that is the only good thing about the Hotel. The rooms are shabby and the staff are not so efficient.The reception queue is always long.on arrival at the hotel I first waited for some one to bring a trolley to me for my luggage, to be brought in but no one gave me any attention hence not only brought my luggage in but also had to bring it up to my room.I was there for a day to perform umrah and attend a Nikah ceremony of my husband’s nephew which we did hence I assume it was served the purpose.
於 2024 年 4 月住了 1 晚
Mustafa SENDI 於 2024年4月22日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

4/10 欠佳

hanan

多人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Only the location near the Haram.
於 2024 年 4 月住了 2 晚
Mustafa SENDI 於 2024年4月21日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

6/10 一般

Amir (Whitby)

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Old facility and average food. Staff are generally slow to respond to any requests. Little surprised that it’s ranked as a five star hotel
於 2024 年 4 月住了 4 晚
Mustafa SENDI 於 2024年4月20日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

2/10 很差

Henna

親子同遊
不滿：職員與服務、設施服務和住宿狀況
Check in was terrible. Took several minutes to get checked in as it was so busy and unorganised. There were heaps of people waiting by the reception. Staff were not helpful at all. We were not even taken to our room, they just handed the key card and made us make our own way to the room along with us carrying our own luggages. I would not consider this a 5 star establishment at all. We were given no information about breakfast or Wi-Fi. Furthermore, the location and getting into the hotel required 2 lifts of which both taken roughly 20-30 mins to allow yourself back into the hotel as the clock tower is so busy. Meaning the lifts take forever and stop at every floor till you can even make it back to your hotel let alone your room. We were put on the 22nd floor which is the top when i specifically requested a low floor with a baby. An extremely unorganised and manic hotel. Was a very negative experience and did not feel 5 star whatsoever. The phone didn’t work in the room which meant there was so room service help whatsoever. Hardly any clean towels or toiletries given. Overall unhelpful staff and far too busy to be a decent business. I would give this hotel a miss.
於 2024 年 4 月住了 4 晚
Mustafa SENDI 於 2024年4月17日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

2/10 很差

Summyia

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Not a good experience at all. Bathrooms was not clean when I got my room.
於 2024 年 4 月住了 5 晚
Mustafa SENDI 於 2024年4月17日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

10/10 優異

oussou

讚好：整潔度、職員與服務和住宿狀況
Good
於 2024 年 4 月住了 2 晚
Mustafa SENDI 於 2024年4月16日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

10/10 優異

oussou

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Use more staff for Check in
於 2024 年 4 月住了 1 晚
Mustafa SENDI 於 2024年4月16日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

2/10 很差

Josephine

於 2024 年 4 月住了 3 晚
Mustafa SENDI 於 2024年5月6日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

2/10 很差

Raja

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Dont waste your money just by deceived images of the room,in really its not what are going to get make sure to bring your own extra towels and some drinking water, they don't give towels and water more the the persons in the room, in my case we lived 3 people with two towels, housekeeping staff is very rude, and not cooperative, i suggest other properties hilton, horrible and time wasting reception
於 2024 年 3 月住了 3 晚
Mustafa SENDI 於 2024年4月9日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

2/10 很差

Ibrahim

多人同遊
不滿：整潔度、設施服務和住宿狀況
Refurbishment of rooms
於 2024 年 4 月住了 6 晚
Mustafa SENDI 於 2024年4月9日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

6/10 一般

Mansor

家人同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
Outdated furniture and toilets
於 2024 年 4 月住了 1 晚
Mustafa SENDI 於 2024年4月8日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

10/10 優異

Musammat

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent
於 2024 年 2 月住了 6 晚
Mustafa SENDI 於 2024年4月6日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

6/10 一般

Abdulmajeed

於 2024 年 3 月住了 2 晚
Mustafa SENDI 於 2024年4月20日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

10/10 優異

ALI

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
سرعة استجابة موظفي الاستقبال للاتصال وسرعة تنفيذ الطلبات بشاشة موظفي الاستقبال وايضا لاننس جودة عمال النظافة
於 2024 年 3 月住了 3 晚
Mustafa SENDI 於 2024年3月30日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

4/10 欠佳

Raja

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Mustafa SENDI 於 2024年3月30日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

4/10 欠佳

sana

不滿：整潔度、職員與服務和住宿狀況
Checked in couple hours ago, called twice reception for washroom cleaning, no one here yet. Very dirty and stinky wash room and bath tub clogged to the point where you can’t put your foot in, all dirty sewage water filling in. Bedcovers also not neat and clean. From the price point, they could have done better, big time disappointment.
Mustafa SENDI 於 2024年3月28日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

4/10 欠佳

Ahmed

不滿：整潔度、職員與服務和住宿狀況
The hotel is no longer functioning well very poor, I can’t come again to Pullman.
於 2024 年 3 月住了 3 晚
Mustafa SENDI 於 2024年3月26日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

6/10 一般

Anzar

親子同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
Best location, if you want the convenience to just walk to the haram anytime you like. They follow STRICT check-in and check-out timmings, so make sure you keep that in mind and plan accordingly, otherwise you'll be tired either from travel or Umrah and they will not let you into the room.
於 2024 年 3 月住了 2 晚
Mustafa SENDI 於 2024年3月25日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

8/10 不錯

Hamna

家人同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
It is very close to Haram but the hotel is old and the fixtures in the room are broken
於 2024 年 3 月住了 3 晚
Mustafa SENDI 於 2024年3月23日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

6/10 一般

Hesham

讚好：整潔度
Close to Haram
於 2024 年 3 月住了 1 晚
Mustafa SENDI 於 2024年3月20日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

2/10 很差

saeed

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Big Ed’s in the room
於 2024 年 3 月住了 6 晚
Mustafa SENDI 於 2024年3月17日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

8/10 不錯

Ahmed

家人同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Initially the management denied the booking from Expedia, which frustrated our parents because I did the booking on behalf of them. Even though They had the booking reference and all the required documents. Later on when I called they agreed to the booking. This behaviour was unacceptable as my parents were old and put in such an awkward situation. They should have proper managerial support system and stop harassing older pilgrims. Over all the stay was good. Best location as per my parent's observation.
於 2024 年 3 月住了 4 晚
Mustafa SENDI 於 2024年3月16日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

8/10 不錯

Adrees

讚好：整潔度、職員與服務、設施服務和住宿狀況
It’s difficult to locate at first
於 2024 年 3 月住了 1 晚
Mustafa SENDI 於 2024年3月14日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

4/10 欠佳

Hassan

家人同遊, 親子同遊, 多人同遊
不滿：職員與服務和住宿狀況
Sadly they are understaffed which made most staff workers overwhelmed and not interested in keeping up with guests requests. Room service never picked up or answered theoughout our 3 night stay. The buffet was a joke as the quality of the food was fitting of a motel.
於 2024 年 3 月住了 3 晚
Mustafa SENDI 於 2024年3月14日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

2/10 很差

Mohammed

不滿：整潔度、職員與服務、設施服務和住宿狀況
My pet has better beds and bathroom. Terrible service, it’s a complete waste of money
於 2024 年 3 月住了 3 晚
Mustafa SENDI 於 2024年3月10日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

10/10 優異

Ali

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to Haram
於 2024 年 3 月住了 4 晚
Mustafa SENDI 於 2024年3月10日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

10/10 優異

Delwar

讚好：整潔度和住宿狀況
I think safe, but it’s expensive
於 2024 年 3 月住了 5 晚
Mustafa SENDI 於 2024年3月10日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

6/10 一般

Mohammad Hosne Quamar Alam

讚好：整潔度和設施服務
very close to haram sharif
於 2024 年 2 月住了 3 晚
Mustafa SENDI 於 2024年3月7日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

8/10 不錯

Ahmed

家人同遊, 親子同遊
讚好：整潔度、職員與服務和設施服務
Excellent location, close to haram, in shopping mall
於 2024 年 2 月住了 3 晚
Mustafa SENDI 於 2024年3月3日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

10/10 優異

Anza

家人同遊, 親子同遊
讚好：整潔度、職員與服務和住宿狀況
It’s very convenient like a resort to find in the building.
於 2024 年 2 月住了 4 晚
Mustafa SENDI 於 2024年3月3日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

8/10 不錯

Hiba (Dubai)

多人同遊
讚好：整潔度和職員與服務
The service personnel were amazing. Rooms service always helpful, food was very generous in terms of portions and was always delicious.
於 2023 年 12 月住了 2 晚
Mustafa SENDI 於 2024年2月28日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

10/10 優異

Mahsinul

讚好：整潔度、職員與服務和住宿狀況
The service was good
於 2024 年 2 月住了 1 晚
Mustafa SENDI 於 2024年2月24日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

4/10 欠佳

Sultan (Staten Island)

家人同遊
不滿：設施服務
Property near Haram which is good but access not clear. No signage on main roads. Friendly staff. Inadequate number of staff at front desk. No brief about the elevators banks network. Map required. Number of Elevators is inadequate to the huge number of gusts attending at least 6 hotels in same complex.
於 2024 年 2 月住了 1 晚
Mustafa SENDI 於 2024年2月24日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

6/10 一般

Samiya

家人同遊
I liked that the Hotel was considered inside the Haram mosque.
於 2024 年 2 月住了 4 晚
Mustafa SENDI 於 2024年2月24日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

6/10 一般

Ali

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Old and the house keeping is bad
於 2024 年 2 月住了 5 晚
Mustafa SENDI 於 2024年2月22日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

4/10 欠佳

SHUMON

家人同遊
不滿：整潔度和住宿狀況
Room # 2428 (Presidential Suite) Smelly toilet, no USB to charge Smart phone, very old furniture, uncomfortable mattress, dirty carpet. Free water bottle, good breakfast.
於 2024 年 2 月住了 2 晚
Mustafa SENDI 於 2024年2月22日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

2/10 很差

Enas

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Mustafa SENDI 於 2024年2月22日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

4/10 欠佳

May

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Mrs
I am very disappointed about my stay at Pullman zamzam It wasn’t a pleasant experience. The reception staff were very rude not helpful and needs a lot of training to deal with customer. My room was extremely outdated with moody and misty smells and has no partially Haram view as I requested with extra charge. I requested exchange rooms 3 times the reception workers told us they have a lot of customers they have no room to accommodate them ( basically they have no time for my complaint) and the manager was never available.
於 2024 年 2 月住了 2 晚
Mustafa SENDI 於 2024年2月21日的回應
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger