馬爾代夫SPA 酒店

"My stay was marred by poor service here. Staff: lack of proactivity & no smiles. I had to follow up with the reservation team for seaplane arrangements, but Shanna, never read my questions carefully. Her responses felt scripted and unhelpful, which was incredibly frustrating. I eventually had to call the hotel directly to request a manager’s assistance. The dining experience was also disappointing. The food quality was subpar, with a menu primarily consisting of Indian dishes and only a limited selection of international cuisine, which did not cater well to us. Also, the attitude of Raha staff - Zar, was rude, detracting significantly from our dining experience. Thankfully, the restaurant manager, Vineet, stepped in to address my concerns, and I appreciate his efforts to make things right. On a positive note, Yaseen was the first staff member to show genuine friendliness towards us. His warm demeanor helped alleviate some of the frustration we had experienced. The buggy service at the resort was poorly organized as well. Every time I called the reception for a pickup, the staff sounded robotic and rude, and we consistently had to wait for 10+ mins, which was a significant waste of time. Lastly, I want to extend my gratitude to Joyce, our host, who genuinely worked hard to improve our experience at the resort. Her efforts did not go unnoticed and made a difference in our stay. As a 5-star resort, there is considerable room for improvement and I would not recommend this resort."

"A truly enjoyable holiday. Great room, good resort facilities and nice evening activities. Water sports provided were wonderful. Staff were very helpful and polite. Special thanks to MAHASWETA who looked after us carefully with prompt response on our requests throughout our stay. "

"At the entrance of the breakfast the next day, the service manager Minasha greeted us very warmly and mentioned the room number we stayed and the drink we drank yesterday. She was very clear, which made us feel at home."

"Airport pick up service is good"

"Pleasant stay for 1 night before transferring to resort. Came as a family with different flight arrivals to Male, hotel staff was very friendly and arranged free pick up twice. Hotel manager made all the necessary arrangements for a hassle free domestic transfer to resort."