I had to change rooms when I got to the hotel as the first was an unrenovated room which had blood on the mattress cover, chipped furniture and was so old fashioned, not like the photos on the website. The 2nd room I was upgraded to was fine but considering it was renovated the mattresses on both bed sagged in the middle. The staff in the hotel were lovely but were worked to death, only 1 person on in the bar/cafe to serve and make excellent cocktails. The queue at reception if you wanted anything was always so long, definitely needs a lot more staff. The cleaning staff were lovely and so efficient especially the lovely Jade who went out of her way to help me.